Mercure Dubai Barsha Heights Hotel Suites & Apartments 4*– Reviews

UAEDubai
5
Rating 7.210
based on
5 reviews
№70 in the hotel rating Dubai
7.8 Rooms
7.0 Service
7.0 Cleanliness
8.0 Food
8.3 Amenities
The hotel was renamed and opened in 2017, in 2018 a facelift was made. Located in Media City on Sheikh Zayed Road, right next to Dubai Internet City metro station. The hotel offers panoramic views of Dubai and the Palm Jumeirah. Fully equipped apartments are suitable for both short and long stay families with children or business people.More →
аватар
 •  traveled 4 years ago
Rating 9.0
We chose this hotel solely because of the location, the metro was nearby. And they chose only because of the apartments. Upon arrival, we did not have to wait, we were registered in the database and given the keys to the room. Everything was clean, both in the hotel and in the room. … More ▾ We chose this hotel solely because of the location, the metro was nearby. And they chose only because of the apartments. Upon arrival, we did not have to wait, we were registered in the database and given the keys to the room. Everything was clean, both in the hotel and in the room.
аватар lorik.pilo
 •  traveled 8 years ago
Rating 8.0
This hotel was recommended to us by friends. Because in the UAE they gathered very quickly - there was no time to look, to check. They believed and did not regret. The hotel is located near the metro (st. 34 Dubai Internet City). On the plus side, it's easy to get to anywhere in the city. A bus takes you to the beach (three flights in the morning to the beach and three in the afternoon from the beach). … More ▾ This hotel was recommended to us by friends. Because in the UAE they gathered very quickly - there was no time to look, to check. They believed and did not regret. The hotel is located near the metro (st. 34 Dubai Internet City). On the plus side, it's easy to get to anywhere in the city. A bus takes you to the beach (three flights in the morning to the beach and three in the afternoon from the beach). I was struck by the clarity - minute by minute. The staff is drilled, as in a normal 5-ke. The hotel is clean and tidy. There are Russian speaking staff. The hotel is urban, so there is no territory. Pool on the roof of the 8th floor. But we didn’t like it - going to the sea to swim in the pool is not for us
Вид из номера отеля вечером. Вид из номера отеля утром.
аватар vip.mega.limonk
 •  traveled 9 years ago
Rating 2.0
I liked the hotel only for one, it is convenient because it is located right next to the Dubai Internet City metro station. The hotel rooms are good. now I’ll write what was on all the sites they write that it catches wi-fi and that it’s free, but in fact wi-fi is paid and catches only in the room and hall 1. … More ▾ I liked the hotel only for one, it is convenient because it is located right next to the Dubai Internet City metro station. The hotel rooms are good. now I’ll write what was on all the sites they write that it catches wi-fi and that it’s free, but in fact wi-fi is paid and catches only in the room and hall 1. When we checked into the room, they claimed that there was gas in the room and you could cook, but after shopping for products that are not cheap in Dubai, I decided to cook, and it turned out that there was no gas in the room. I called the reception for a very long time and explained to the girl from the reception, Alena, that when I checked into the room, I asked about the availability of gas and cooking, to which they answered that everything was there. If they warned that there was no gas, there would be nothing, no claims. But they told me that they could transfer us to another room where there is gas, which naturally did not suit me, and I called the manager, to which I was told to go down to the reception desk and figure it out myself. I refused, after long disputes and swearing, the manager came up to my room and connected the gas to me. COULD YOU DO IT IMMEDIATELY? why only after a long nerve of chatter only did it. I thought well, and the service, so I was upset by this attitude. 2. On the first day they cleaned the room, and on the second day they forgot, they cleaned the room only after I called the reception. Not very pretty. 3. And most importantly!! ! After a long walk under the air conditioners, I got sick and lay with a temperature in the room. On this day, the boys came to clean the room, in the evening I found that my purse was gone, and I immediately called the reception. To which they answered me, maybe I forgot it somewhere, to which I replied that I didn’t forget it anywhere, it was stolen from my room. They said that they would look in the storage room where all the things that were forgotten by the guests were collected. They checked and they said it wasn't there. I agreed to check their recordings for video surveillance in order to make sure and convince them that my partmone had been stolen after all. They did all this for a very long time, all this time I was in the hall near the reception in the cold and with a temperature. After checking, they answered that I left the room 2 times and 2 times I had a partmone in my hands. I said that I left the room 3 times. But they stood their ground. I asked them to call the boys who were cleaning my room to ask about the loss, to which they replied that they would not do this. They ended up searching my room!! ! and what after that killed me at all, they began to blame my mother !! ! To which I lost my temper and said that we don’t have this and can’t have it, that it goes beyond all boundaries, that we are also believers and God-fearing people. I asked to call the police, which they resisted for a long time, and after my screams and insistence, they still called the police. I cried because all my money and cards were there, I asked them to call the boys who cleaned the room, but I didn’t see any real action. After that I asked who owns the hotel, I wanted to write a letter to the Sheikh about the disgrace and indifference of the staff!! ! I started looking for embassy numbers. As a result, the police arrived and asked only how I felt, and they said that they would watch the cameras. I said that I don't trust anyone anymore. After a long experience, tears and nerves, they called me and asked me to go down to the hall again. In the hall on the table lay my partmone. I checked all the money and the card was in place. I asked where they found it. And who is to blame anyway? They said that I supposedly left a PARTMONE IN THE HALL ON THE TABLE of a woman who rents a table there and advertises the sale of fur coats. Her name is Inna. Then why didn't it get into the storage room?? ? As a result, I was asked to sign a document in Arabic, where there was not even a translation, not into English, not into Russian, I asked what it was, they answered me that this was a document that I had no claim. All the same, I signed it because I was not in my country and no longer believed anyone, I wanted it all to end. The head of security said that, after all the proceedings, he would personally call me in the morning and tell me who was to blame, that they were still investigating this case. But I was there for another 4 days, no one approached me and they didn’t explain anything. I think the only thing that saved me was that I didn’t go outside the hotel at all that day, and that I called the police. Since before the arrival of the police for a long 3 hours, the alleged investigation of their head of security had no results. Nerves and impressions about the hotel and the country were spoiled forever!! ! How can you be so rude to your customers. All the same, I left my partmone in a room in another room, and slept in the bedroom! And no one entered the room except for the hotel staff. And Inna, too, all the same, even if she rents a table, she is also under the responsibility of the hotel !! !
аватар Natik88
 •  traveled 9 years ago
Rating 7.0
We chose this hotel on the advice of our friends who had a rest there 3 weeks before our trip. The selection criteria were -5 people in one room and the proximity of the metro. We chose a room of 112 square meters with a kitchen, 2 bedrooms, 2 bathrooms, a room with a washing machine, 2 balconies and a 38th floor with very beautiful views. … More ▾ We chose this hotel on the advice of our friends who had a rest there 3 weeks before our trip. The selection criteria were -5 people in one room and the proximity of the metro. We chose a room of 112 square meters with a kitchen, 2 bedrooms, 2 bathrooms, a room with a washing machine, 2 balconies and a 38th floor with very beautiful views. At first, the pluses were settled quickly, they added a bed and all the accessories that were missing in the bathroom. Our relatives who had a 5 star holiday in Turkey rated this hotel and said that it is much better and cleaner. We took only breakfast, but once had lunch - the food is varied and very tasty. Cons - free internet only at breakfast, terribly buggy with all available gadgets. We didn’t understand the principle of cleaning and changing towels - there were 5 of us, they gave 3 large towels and there were no medium ones for the kitchen every other time, until the husband had a fight and went himself to get as much as we need. We decided to appease the cleaners, they left 10 dirhams for cleaning, so 3 times, the result on the day when they left the day was almost not cleaned, when they didn’t leave everything they licked it, it remained a mystery to us !!! ! There is a dishwasher and dishes in the kitchen, so here is the washing they brought it on the last day, although they asked from the settlement, they didn’t use the stove, there was no time. Water, tea and coffee replenished regularly. 2 times they bought the Internet for 30 AED for 2 hours, once it worked for 30 minutes, the second for 20 minutes, after finding out, they gave us 3 days around the clock for free, thanks, of course, but we didn’t use it much. It is very convenient that the hotel is located near the metro station and the transition. The room was large and we didn't interfere with each other. If we go, we want to stay there again, we just need to immediately voice our requirements. I read a story with a wallet here, so we had a safe, we somehow came and it turned out to be open, nothing was missing, because the money was in envelopes and with the amount written inside, but for us it still remains a mystery . Managers were not called because nothing was missing, although unpleasant1
стиралка санузел вид со второго балкона вид со спальни кухня вид с балкона 38 этаж
аватар leli15
 •  traveled 11 years ago
Rating 10.0
Hello! In the AOE, for the first time, everything was amazed. The hotel is just super lived in a room that consists of a bedroom, a large enough hall, a small kitchen but everything is there (microwave, toaster, kettle, refrigerator, pots, pans, knives, in short, everything is needed if you wish, you can cook food and do not spend money on cafes) , washing machine, ironing board with iron. … More ▾ Hello! In the AOE, for the first time, everything was amazed. The hotel is just super lived in a room that consists of a bedroom, a large enough hall, a small kitchen but everything is there (microwave, toaster, kettle, refrigerator, pots, pans, knives, in short, everything is needed if you wish, you can cook food and do not spend money on cafes) , washing machine, ironing board with iron. The staff is friendly, even when you don’t know English in full, you can explain it on your fingers, but I didn’t feel any discomfort in English. The breakfast buffet had a variety of everything. Satisfied with everything, the hotel is very good, I advise everyone. Yassat Gloria.


avatar sweetjulia1
is there an iron in the room?
10 years ago  •  1 subscriber 1 answer
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Entertainment

Отель переименован и открыт в 2017 году, в 2018 году произведен косметический ремонт. Находится в районе Медиа-Сити на шоссе Шейха Зайда, прямо у станции метро Dubai Internet City. Из отеля открывается панорамный вид на Дубай и остров Пальма-Джумейра. Полностью оборудованные апартаменты подойдут как для кратковременного так и длительного проживания семей с детьми или деловых людей.

Location Отель расположен в г. Дубай, на знаменитой улице Шейх Зайд Роад. Расстояние от аэропорта г. Дубай составляет 29 км (25 минут езды). Расстояние от аэропорта Аль Мактум — 38 км, аэропорта Шарджи — 53 км. Станция метро Интернет Сити находится в 2 минутах ходьбы от отеля.
Description of the beach У отеля нет своего пляжа. Предоставляется трансфер на открытый пляж Джумейра, 2 раза в день. На пляже полотенца: бесплатно (из отеля).
  • 3rd and beyond
  • city ​​beach
  • sand beach
  • beach towels
In a hotel

Круглосуточная стойка регистрации, экскурсионное бюро, услуги по продаже билетов, услуги консьержа, камера хранение багажа, факс/ксерокопирование (платно), почтовые услуги, услуги по глажке одежды (платно), room service (платно), 8 конференц-залов (с оборудованием, 100-15 чел), Wi-Fi в лобби (бесплатно), интернет-кафе (платно), магазины, 1 25-метровый открытый бассейн для взрослых (с режимом температурного контроля), у бассейна полотенца (бесплатно). Автобус до торгового центра — Mall of the Emirates (2 раза в день, бесплатно), а также на променад Dubai Marina Walk (бесплатно, выезд из отеля 20:00, возврат 23:00).1 ресторан, 2 бара.

  • restaurant
  • A la carte restaurant
  • cafe/bar
  • open pool
  • conference hall/banquet hall
  • parking  FREE 
  • car rental
  • elevator
  • laundry
  • hairdresser/beauty salon
  • doctor
  • facilities for people with disabilities
  • non-smoking rooms
  • currency exchange
  • ATM
  • payment by payment cards
For kids 1 открытый бассейн, детский клуб (1-6 лет с родителями, с 6 до 12 лет, лет, 09.00-21.00).
  • children's swimming pool
  • playground
  • kids club
  • children's menu in the restaurant
  • children's chairs in the restaurant
  • cot  FREE 
Entertainment and sports Массаж платно, поле для мини-футбола (бесплатно).
  • sauna/bath/hammam  FREE 
  • jacuzzi  FREE 
  • table tennis  FREE 
  • volleyball  FREE 
  • basketball playground
  • football field
  • gym  FREE 
  • organization of excursions
Description of rooms

Всего 1015 номеров. Состоит из главного 41-этажного здания, все номера с балконами.

In the rooms

Ванная комната, халаты и тапочки (бесплатно, по запросу), индивидуальный кондиционер, ЖК-телевизор, спутниковое ТВ (2 русских канала, музыкальные каналы), телефон, мини бар (платно, вода — бесплатно), утюг и гладильная доска (по запросу, бесплатно), набор для приготовления чая и кофе (бесплатно), Wi-Fi (бесплатно), сейф (бесплатно), room service (платно).

  • bath / shower
  • hair dryer
  • slippers and bathrobe  FREE 
  • $
  • safe  FREE 
  • air conditioner
  • cable/satellite TV
  • plasma tv
  • phone
  • internet wi-fi  FREE 
  • kitchen / kitchenette
  • tea/coffee maker
  • microwave
  • balcony/terrace
The address PO Box: 500300, Dubai, UAE, Barsha Heights, Dubai, United Arab Emirates
Phones: Tel: +971 4 381 8888 Fax: +971 4 381 8899
FAQ
Какой пляж у отеля?
Отель располагается на 3-й пляжной линии или далее. Рядом с отелем находится городской песчаный пляж. Пляжные полотенца в отеле (бесплатно).
Какие развлечения есть в отеле?
Вы можете прекрасно провести время за игрой в баскетбол, футбол. В отеле присутствует организация экскурсий, упрощает выбор и дает советы специалист по туризму.
Какие возможности для детей есть в отеле?
Отель располагает детским бассейном с небольшой глубиной, детской площадкой с горкой и качелями. Чтобы взрослые могли отдохнуть, детей каждый день развлекает детский клуб. В ресторане есть отдельное детское меню или зона с детским питанием. Детские стульчики для кормления Ваших малышей всегда под рукой.