Потерянный отдых Lost rest

And here is our review of the rest at the Baikal Hotel (Sunny Beach). There were 6 of us, including 2 children. Let's start in order: We arrived at the hotel at 20.30 and then the first surprise awaited us, we were not on the check-in lists. At the reception, they said that in 15 minutes a representative from the meeting party (Teddy Kam) would come to us and resolve the issue with the settlement. We waited 40 minutes and realized that no one would deal with us. We began to resent, because we had small children. At our request to feed the children (there was dinner at that time), we were refused, because you are not on the list for settlement, there is no dinner either. When our indignation turned to shouting, we were told that we needed to check into another hotel for two days (Hotel Mercury 4 stars 1.5 km from Baikal) and offered to take a taxi at our own expense or go on foot with children, suitcases and bags) operator, we were told to check in, because
this is the problem of the Baikal hotel, associated with the double sale of seats. With cries, we managed to be taken to Mercury at the expense of the meeting party. Two days passed and we returned to Baikal. On 3 + the hotel does not pull at all. In the morning at 7.00 all the sunbeds by the pool are occupied with towels. Pancakes were delicious for breakfast, but you had to stand in line for 30 minutes, and sometimes, having stood in line, you could leave with nothing, because the pancakes finished singing at exactly 10.00 The dishes in the restaurant were dirty and broken, and it’s not a restaurant you name it, the dining room is no more. People ate standing up because there were not enough seats. At lunch, the choice was large, but all the meat (pork, chicken, beef) tasted the same because of the same seasoning and incomprehensible liquid (gravy in which vegetables half-eaten from breakfast were swimming. There were fresh fruits (grapes, nectarine), but not duty, because they took out 2-3 bowls (3 liters) and had to have time to take it, and then they took out apples and oranges.
for dinner there was the same food, of an incomprehensible taste, pizza from one corn or only sausages or only mushrooms, in general, what was for lunch. Drinks were poured only into plastic cups, glass only for a fee. The bar closed at 23.00 and from 22.00 there was a huge queue. The bar by the pool after 18.00 was only paid and looked more like a disco, where music was roaring until 3.00, although the bar was supposed to work until 24.00 and even with the balcony closed it was not possible to sleep. Only after repeated complaints did the music begin to play quieter after 1.00. Regarding the service, linen was changed only once in 2 weeks and then on demand, soap and shampoo were given only once upon check-in, and toilet paper was given regularly. At the request to give out shampoo and soap, we were told that they did not understand us, and then they said that it was not allowed, and since not only we were loudly indignant about this at the same time, they brought us soap without shampoo, and then shampoo without soap.

There was only one elevator, and it was often faster to go down on foot from the 6th floor. There were a lot of dissatisfied people in terms of food and service, there was nothing for children to do here, because the playground has one name, but sunbathers lie on the green lawn, forgot to wear a swimsuit top. If you want to relax in a hostel, eat in the dining room, be surrounded by constantly screaming Germans, then you are here.
We do not recommend this hotel to anyone. We chose this hotel based on the positive reviews. Do not choose the Baikal Hotel for anything in the world.