Как повезёт If we get lucky

Were in July 2019. Based on reviews of the hotel on various sites, we knew where we were going. Therefore, we took with us the necessary utensils in order to cook in the kitchen, regardless of whether we are lucky or not with the equipment of the kitchen corner. They also took the necessary minimum for cleaning the room. And with all this they did not fail. If the saucepan in the kitchen could still be used, then the frying pan for cooking was in no way suitable.
Cleaning in the room by the hotel staff expectedly came down to the daily removal of garbage, the replacement of toilet paper and the symbolic sweeping of the central section of the floor in the hallway and the bathroom with a brush (and that was a couple of times in all the time). It did not reach the bedroom and the balcony. Wet cleaning for 11 days of our stay by the maids was never carried out. So they cleaned it up. Changed sheets and towels once. Only one towel is provided - a bath towel. Face towel not provided.
In general, the impression of the hotel is that money was normally invested only in its design and construction. And there was no money to equip the room stock and maintain it in a normal state. Super savings on everything. Even on lights. Lighting in the kitchen and shower is more suitable for creating an intimate setting, but not for shaving (in the shower) or cooking (in the kitchen). In the freezer of the refrigerator (there was no door on it), such a “fur coat” had grown that it seemed that the refrigerator had not been defrosted for more than a year. The thermostat was set to minimum. But all this is the little things that accompany a normal rest, which we actually expected.

But still, the administration of the hotel presented us with a surprise in the form of a one-bedroom apartment provided to us. Instead of the promised room with an area of ​ ​.70 m2 with a spacious entrance hall, in which there is a kitchenette and a sofa bed, we received an "apartment" with an area of ​ ​ no more than 37 m2 with an entrance hall, in which there was only a kitchenette and a table. And there was nothing more that could fit in the area. But an additional third bed was pushed into the bedroom, which did not even allow opening and closing the door to the bedroom, if it was not moved each time. The air conditioner was located in this micro-hallway and blew towards the kitchenette. That is, it was problematic to cool the bedroom. Thus, this "apartment" looked more like an ordinary "studio" and did not match the description on the sites that posted information about the hotel.
Our complaints came to nothing. The administrator on duty referred to the hotel manager Veliyana Andreeva, whose office is located for some reason in Nessebar. But she never picked up the phone that day or the next. When we contacted the Solvex tour operator, its representative Andrei contacted the manager and informed us that we had received the number that we had ordered. Namely - a one-bedroom apartment, and they all have such one-bedroom apartments (blatant lie). The fact that the area of ​ ​ this apartment should be 70 m2 and there should be a sofa bed in the hallway, i. e. at least one bed, they almost hear for the first time, and for the information about this apartment, posted on all sites where their hotel is described, they do not bear any responsibility.
On the day of check-out, during the short time that we were in the hotel lobby, two families who had just moved into the hotel turned to the administrator with similar complaints. But since such a massive “divorce” had never before been reflected in hotel reviews, I dare to assume that earlier such “apartments” were provided as a “studio”, and in 2019 they decided to earn extra money from scratch. In general, the hotel is not bad for an inexpensive holiday, only the "decency" of the manager leaves much to be desired.