Бона Вита – обшарпанный пансионат советского типа Bona Vita - a shabby Soviet-type boarding house

Bona Vita is a shabby Soviet-type boarding house, where they have not heard anything about good service, customer care, and they know little about elementary conscience. But first things first.
We stayed at the end of July 2010. We arrived at 12 in the morning after 15 hours of a tiring bus ride, went into the hall, which, unlike the photo, turned out to be very shabby, with sagging furniture and tattered dirty carpet. We immediately learned that there is no left-luggage office, bags need to be stored right in the lobby and wait until you are settled. When asked if they could check us in as soon as possible, we were told in a peremptory tone that check-in was at 2. Be prepared for the fact that in Bona Vita they don’t really talk to customers, they are like annoying flies that they brush off. By the way, meet the general manager of the hotel - a fair-haired woman named Ina, she has no understanding of politeness, friendliness and who pays her salary. Favorite word "No", favorite facial expression symbolizes, to put it mildly, "How did you all get me sick. " When asked to settle us lower (there is no elevator in the hotel), Ina angrily replied that "everyone wants to be lower. "
So, we were settled. New surprises awaited us in the room. Half of the light bulbs in the room do not work, the walls are shabby, the doors of the closet, bath and entrance intersect, so you need to contrive to open them, the pressure from the shower is so small that we had to wash under the tap. The faucet and shower are pushed into a small toilet so that when washing, you will definitely flood everything - a mirror, toilet paper, soap, etc. There is nowhere to hang a towel in the shower / toilet. But our room compared to the number of friends is just a fairy tale, they had hot water flowing from both taps, while the water did not switch to the shower at all, the toilet bowl flowed when the water was flushed. Ina responded to requests to fix it with the same nauseating expression on her face, the hot water from two taps was repaired with grief in half, there was no non-switching shower.

There was no armchair in our room, and there was nowhere to put things, we asked to give us any chair, even plastic. At our request, Ina was not too ceremonious, she simply said “No”, neither “unfortunately, we do not have free chairs”, nor “sorry, we do not provide such a service”, just “NO”.
On the way to Bulgaria, we were also told that the passports should be left at the reception for their best safety. This is exactly what we did, but the next day they threw our passports at us, indignant that we “threw” them at the reception.
Now about food. Plates are washed very conditionally, maybe after one. That is, a greasy feeling and sticky pieces of food on a plate are a common occurrence. Lack of variety, meager amount of meat - that's okay. The most disgusting thing is that morning salads smoothly turned into lunch salads, this was at 40-degree heat and the duration of 1 meal was 2 hours, and lunch salads, supplemented with lunch pasta, were served for dinner. Instead of juice, diluted Yuppi-type powders were given, ordinary chlorinated water flowed from the filters, apparently, the tanks were filled from the tap.
The funicular operates from 9 am to 7 pm, respectively, in the mornings and evenings it is very difficult to get to the sea. You can, of course, use the broken-down stairs through the forest, the road will take about 20 minutes there and 30 back, because uphill.
There is no habit of greeting in the morning at the reception. Although the girls, when Ina is not there, seem to be trying to answer questions. They understand Russian poorly and do not know anything, neither where to change money, nor when the Internet will be, by the way, it is paid.
Despite the fact that we were told that the hotel is located in Golden Sands, you will have to go by bus or taxi to Golden Sands itself, it is impossible to walk along the beach, the area will end with a cape.
Of the positive moments, I remember only the funicular, a fairly clean beach, and a pool near the hotel.

However, the event of the last day finally crossed out a few positive emotions. Things were stolen from our friends, they pulled them out of the room and did not even bother to zip the bag back, thank God, the money was kept in a safe. To the complaint about the theft, Ina answered literally the following: “Prove that you had this thing. The cleaner will not steal, because everyone will immediately think of her. I won't call her. She lives 50 km from here. If you don't like something, call the police. "
By the way, check-out at 12 noon, and the fact that the bus is at 8 pm does not bother anyone, you will not be able to have lunch and dinner, as well as go down the funicular to the beach for free. And why, you still have to guard the bags, because there is no left-luggage office.
In general, the hotel looks like a starless boarding house somewhere near Odessa. I am not spoiled by 5-star hotels, but you have to be completely unpretentious in order to somehow adequately perceive this hotel. I hope this review will help you not to get into trouble, choose another, normal hotel and enjoy your vacation!