Second time here after 2 years, degradation of the hotel...and service. At the moment, keep in mind the largest pool under renovation, the view from the villas on the right side of the territory is to it. Only on the left is a beautiful view from the villas. The feeling is that the right side is not densely populated, but they are accommodated on the left, as happened to me, despite the fact that I stayed for 13 nights and was counting on a beautiful view, the mood was completely spoiled upon check-in, the hotel will not compensate you for its mistakes, there is no customer focus here, Well, unless you want additional expenses, which I personally saw when applying for two women from Poland or Romania.
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Second time here after 2 years, degradation of the hotel...and service. At the moment, keep in mind the largest pool under renovation, the view from the villas on the right side of the territory is to it. Only on the left is a beautiful view from the villas. The feeling is that the right side is not densely populated, but they are accommodated on the left, as happened to me, despite the fact that I stayed for 13 nights and was counting on a beautiful view, the mood was completely spoiled upon check-in, the hotel will not compensate you for its mistakes, there is no customer focus here, Well, unless you want additional expenses, which I personally saw when applying for two women from Poland or Romania. Check-in is 3 hours late and not in accordance with the room category in the voucher, the reception is without greetings or smiles, not a single issue is resolved promptly by them, even through a guide, the managers walk around the territory importantly, but it is useless to contact them with a problem. (receptionist Karim, and manager Mr. Wael).
The furniture is old, the housekeepers themselves do not ensure that the room is in good working order when issued, the rooms are issued with a made bed and towels, but with a dirty floor, hair in the bathroom on the floor, breakdowns are not monitored and are not fixed without complaints from the guest, call them and wait in the room when they arrive, maximum inconvenience for the guests! If there are 2-3 breakdowns, not everything is repaired immediately and after a reminder or scandal. Beach towels are not changed during the day, you can only hand them in or get them by card, although the towel booth's opening interval is 10-17 once, it's not up to you to decide when you want a fresh towel, but to Mustafa, who often gets bored without work, but the managers fully approve of him, sometimes there is a queue to hand over and receive a towel due to such an organization (photo), the staff is stupid, not customer-oriented about towels, the rest of the time the tauel Man Mustafa hangs around the territory without anything to do (photo).
There is no cleaning as such, they change towels, put on water, make the bed, for 50 local rubles (1.5 dollars) without swans, take out the garbage, the floor is not washed, the bathtub is not cleaned, according to my observations for a week. Wi-Fi is exclusively in the lobby, very very weak, constantly requires authorization. The coffee doesn’t taste good to me anywhere, in the bars by the pool and at the sea it’s especially watery, no big deal. The restaurant is more or less, for 4, not hungry, but without frills, although in the evening and at lunch, grilled fish and shrimp are regularly, there is little fruit and there is no variety, even bananas are missing, melon and apples, oranges, sometimes persimmons. There are always baked goods and cakes. They make omelettes, I’m not a meat eater, but they do have sausages, chicken and meat, and side dishes include pasta, couscous, rice, potatoes, steamed and grilled vegetables.
Of course, there is a lack of normal snacks by the pool (baked goods mostly), and at the sea (if you don’t go to the hotel for lunch, then alas, there are french fries, burgers and hotdogs, there are not enough vegetables and they run out quickly, just a bun and sausage or meat, of course, not very good. And for me, no meat at all, just French fries. The dishes are plastic, I didn’t think much about sterility, just in case. The beach is equipped normally, there is a shower, but there is no shower by the pool and the toilets are far inconveniently located.
Why 5, is it only for the humorous staff, mostly positive, humorous, very fond of children, tete? hang out with them. You are asked to leave the pools at exactly 17:00. The beach bus is old but runs quite often.
In terms of service at the reception and the level of solving guest problems, customer focus - 1-2 stars, very unprofessional, degradation on the face. Well, what 5*, this is economy, 3+ (photo).
You need corrals in the sea, not deep to the rope with buoys.
The sea, of course, is the coolest thing there is, and does not depend on the hotel) in general, the price/quality do not correspond in my opinion, and of course booking and tripadvisor greatly inflate the hotel’s star rating, it’s 3+. if you lower the price, then there will be full compliance with this assessment (service, distance from the sea, food and ambiance).
The furniture is old, the housekeepers themselves do not ensure that the room is in good working order when issued, the rooms are issued with a made bed and towels, but with a dirty floor, hair in the bathroom on the floor, breakdowns are not monitored and are not fixed without complaints from the guest, call them and wait in the room when they arrive, maximum inconvenience for the guests! If there are 2-3 breakdowns, not everything is repaired immediately and after a reminder or scandal. Beach towels are not changed during the day, you can only hand them in or get them by card, although the towel booth's opening interval is 10-17 once, it's not up to you to decide when you want a fresh towel, but to Mustafa, who often gets bored without work, but the managers fully approve of him, sometimes there is a queue to hand over and receive a towel due to such an organization (photo), the staff is stupid, not customer-oriented about towels, the rest of the time the tauel Man Mustafa hangs around the territory without anything to do (photo).
There is no cleaning as such, they change towels, put on water, make the bed, for 50 local rubles (1.5 dollars) without swans, take out the garbage, the floor is not washed, the bathtub is not cleaned, according to my observations for a week. Wi-Fi is exclusively in the lobby, very very weak, constantly requires authorization. The coffee doesn’t taste good to me anywhere, in the bars by the pool and at the sea it’s especially watery, no big deal. The restaurant is more or less, for 4, not hungry, but without frills, although in the evening and at lunch, grilled fish and shrimp are regularly, there is little fruit and there is no variety, even bananas are missing, melon and apples, oranges, sometimes persimmons. There are always baked goods and cakes. They make omelettes, I’m not a meat eater, but they do have sausages, chicken and meat, and side dishes include pasta, couscous, rice, potatoes, steamed and grilled vegetables.
Of course, there is a lack of normal snacks by the pool (baked goods mostly), and at the sea (if you don’t go to the hotel for lunch, then alas, there are french fries, burgers and hotdogs, there are not enough vegetables and they run out quickly, just a bun and sausage or meat, of course, not very good. And for me, no meat at all, just French fries. The dishes are plastic, I didn’t think much about sterility, just in case. The beach is equipped normally, there is a shower, but there is no shower by the pool and the toilets are far inconveniently located.
Why 5, is it only for the humorous staff, mostly positive, humorous, very fond of children, tete? hang out with them. You are asked to leave the pools at exactly 17:00. The beach bus is old but runs quite often.
In terms of service at the reception and the level of solving guest problems, customer focus - 1-2 stars, very unprofessional, degradation on the face. Well, what 5*, this is economy, 3+ (photo).
You need corrals in the sea, not deep to the rope with buoys.
The sea, of course, is the coolest thing there is, and does not depend on the hotel) in general, the price/quality do not correspond in my opinion, and of course booking and tripadvisor greatly inflate the hotel’s star rating, it’s 3+. if you lower the price, then there will be full compliance with this assessment (service, distance from the sea, food and ambiance).
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• traveled 2 years ago
Bed - how they put together a box so they left it, why is it what stupidity is spent on sheathing. Bed linen - very poor quality, in spools. Towels - everything here is excellent white clean, replaced every day. Furniture and cabinets are dirty and greasy. Bathroom - the walls are dirty, everything needs major cleaning, the window for ventilation is boarded up tightly.
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Bed - how they put together a box so they left it, why is it what stupidity is spent on sheathing.
Bed linen - very poor quality, in spools.
Towels - everything here is excellent white clean, replaced every day.
Furniture and cabinets are dirty and greasy.
Bathroom - the walls are dirty, everything needs major cleaning, the window for ventilation is boarded up tightly.
There is a bidet, there is a bathroom - but there is no cleaning and washing either.
Soap, shampoo are absent, they are not put initially and then.
The terrace is like everyone else's lawn table chairs. There is only a broken lantern on the wall - it is broken so that the wiring is visible.
There is no Wi-Fi in the room as a class only at the reception.
Food. . . Everything is very specific. . . I didn't like it. . . You can eat rice, potatoes, pasta.
Well prepared only on the street and then only individual dishes meat fish pancakes.
In the hall they managed to spoil even the pancakes were not stupidly fried.
The tables and chairs themselves are not cleaned, they are not wiped, everything is greasy and dirty.
There are broken dishes.
The staff is the first time I see such a disgrace. They run only when their boss starts yelling the rest of the time. . . function. . . From time to time the staff for some reason to young girls, asked a question about age in general is unacceptable.
There is a food distribution line, I cried, it feels like you are coming up for alms.
Regarding alcohol, you will be poured but in very small portions.
Cherry on the cake, I got poisoned after the New Year's buffet, ate only at the hotel, as they warned that it was dangerous to eat on the side.
Now imagine that you are with a child. . .
And all the thoughts about how to feed so that it would not be poisoned.
For children, there is a children's room; everything also needs careful cleaning; toys are all stained and muffled... The floors are dirty mats...
Further, this is not the first line to the sea... You will be delivered and picked up by a bus.
Coffee....Urine of a mammoth or a camel, it is terrible with them.
About entertainment for free, only a sightseeing tour of the city's haunts and a stop at a store where oils are made, soap and a bunch of all kinds of goodness... The guide has a percentage along the way. Consider losing half the day.
And here's what else comments, requests to improve something will remain without an adequate answer. But if you need to hack harsh chemicals so that the mosquitoes die with you in the room, then you are welcome.
Bed linen - very poor quality, in spools.
Towels - everything here is excellent white clean, replaced every day.
Furniture and cabinets are dirty and greasy.
Bathroom - the walls are dirty, everything needs major cleaning, the window for ventilation is boarded up tightly.
There is a bidet, there is a bathroom - but there is no cleaning and washing either.
Soap, shampoo are absent, they are not put initially and then.
The terrace is like everyone else's lawn table chairs. There is only a broken lantern on the wall - it is broken so that the wiring is visible.
There is no Wi-Fi in the room as a class only at the reception.
Food. . . Everything is very specific. . . I didn't like it. . . You can eat rice, potatoes, pasta.
Well prepared only on the street and then only individual dishes meat fish pancakes.
In the hall they managed to spoil even the pancakes were not stupidly fried.
The tables and chairs themselves are not cleaned, they are not wiped, everything is greasy and dirty.
There are broken dishes.
The staff is the first time I see such a disgrace. They run only when their boss starts yelling the rest of the time. . . function. . . From time to time the staff for some reason to young girls, asked a question about age in general is unacceptable.
There is a food distribution line, I cried, it feels like you are coming up for alms.
Regarding alcohol, you will be poured but in very small portions.
Cherry on the cake, I got poisoned after the New Year's buffet, ate only at the hotel, as they warned that it was dangerous to eat on the side.
Now imagine that you are with a child. . .
And all the thoughts about how to feed so that it would not be poisoned.
For children, there is a children's room; everything also needs careful cleaning; toys are all stained and muffled... The floors are dirty mats...
Further, this is not the first line to the sea... You will be delivered and picked up by a bus.
Coffee....Urine of a mammoth or a camel, it is terrible with them.
About entertainment for free, only a sightseeing tour of the city's haunts and a stop at a store where oils are made, soap and a bunch of all kinds of goodness... The guide has a percentage along the way. Consider losing half the day.
And here's what else comments, requests to improve something will remain without an adequate answer. But if you need to hack harsh chemicals so that the mosquitoes die with you in the room, then you are welcome.
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• 6
The staff is very helpful, the restaurant workers are nice guys. Said, already an elderly waiter, it is clear that he has problems with the musculoskeletal system, just saved me. There should be more such people! Every morning he brought pancakes, sat at the table with us and fed my 4 year old daughter with a spoon, who simply could not refuse his wide smile! Personally, I could not persuade her to eat even a piece in the morning.
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The staff is very helpful, the restaurant workers are nice guys. Said, already an elderly waiter, it is clear that he has problems with the musculoskeletal system, just saved me. There should be more such people! Every morning he brought pancakes, sat at the table with us and fed my 4 year old daughter with a spoon, who simply could not refuse his wide smile! Personally, I could not persuade her to eat even a piece in the morning. At that moment, no one pulled him, did not call the manager of the hall, he could just be her friend! Of course, at the end of the holiday, I generously thanked him.
By the way, in hotels all over the world it is customary to thank one of the waiters who served you at the end of the holiday. And definitely not $1. And then in the reviews you read that they will give a dollar and stand over the cleaner, indicating to him what else to wipe and where to wash. Dear holidaymakers, the normal fee for a cleaner is $5. Otherwise, leave a dollar and wait for your cleaning company to put things in order. There are also aunts with Cinderella's stepmother syndrome - such, you know, with a crooked face and always dissatisfied with everything. For this dollar, they want to humiliate and point a person further, realizing their "Wishlist". Then they pour out their negative emotions in the reviews. In general, give $5 and see exactly how people will try. Above all, always be human.
Animation for children, kids club (10.00-12.30, 15.00-16.30), animation on the beach at the level. There are evening shows. In fact, the evenings were chilly. The hotel has access to Mamsha, to the left of the hotel there is a pretty decent Aldau promenade area, you can walk in the evenings. Also near the hotel there is a good Tiamo beauty salon, they braided braids for a daughter at a good price and a pharmacy, with good prices. The prices are fixed, about the level of El Ezaby Pharmacy, in which I always pay off.
The hotel has spa treatments, they are temporarily placed on the hotel's beach. Excellent professional masseurs, Mohammed and Said. Therapeutic and general massage, it can be gentle, but it can be harder! Usually you need to start the complex with a gentle massage and add it every time from the third session! And take a course for all days, so it's cheaper! After the course of massage you feel 1000%!
By the way, in hotels all over the world it is customary to thank one of the waiters who served you at the end of the holiday. And definitely not $1. And then in the reviews you read that they will give a dollar and stand over the cleaner, indicating to him what else to wipe and where to wash. Dear holidaymakers, the normal fee for a cleaner is $5. Otherwise, leave a dollar and wait for your cleaning company to put things in order. There are also aunts with Cinderella's stepmother syndrome - such, you know, with a crooked face and always dissatisfied with everything. For this dollar, they want to humiliate and point a person further, realizing their "Wishlist". Then they pour out their negative emotions in the reviews. In general, give $5 and see exactly how people will try. Above all, always be human.
Animation for children, kids club (10.00-12.30, 15.00-16.30), animation on the beach at the level. There are evening shows. In fact, the evenings were chilly. The hotel has access to Mamsha, to the left of the hotel there is a pretty decent Aldau promenade area, you can walk in the evenings. Also near the hotel there is a good Tiamo beauty salon, they braided braids for a daughter at a good price and a pharmacy, with good prices. The prices are fixed, about the level of El Ezaby Pharmacy, in which I always pay off.
The hotel has spa treatments, they are temporarily placed on the hotel's beach. Excellent professional masseurs, Mohammed and Said. Therapeutic and general massage, it can be gentle, but it can be harder! Usually you need to start the complex with a gentle massage and add it every time from the third session! And take a course for all days, so it's cheaper! After the course of massage you feel 1000%!
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• 5
The hotel is old and the service is terrible. Settled quickly, the room is large with a terrace, but no hot water. For three days we were told 5 minutes and everything would be ready until we came to the reception with a scandal and demanded to be moved to another room. Cleaning in the room has one name, the towel will be torn with holes, the bed linen can be seen that it is time to change the washed one for a long time.
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The hotel is old and the service is terrible.
Settled quickly, the room is large with a terrace, but no hot water.
For three days we were told 5 minutes and everything would be ready until we came to the reception with a scandal and demanded to be moved to another room.
Cleaning in the room has one name, the towel will be torn with holes, the bed linen can be seen that it is time to change the washed one for a long time.
The sea on the 2nd line is a lie, the beach is 3 minutes by bus, there are not enough sun loungers on the beach for everyone, they are old.
In a restaurant at rush hour, there may not be enough seats for everyone and you will need to wait until the table is free, or dine with strangers and be careful that your food is not tasted by birds. Glassware in the bar - forget about it, you will be served coffee/alcohol in small disposable cups.
I absolutely do not recommend!! !
Settled quickly, the room is large with a terrace, but no hot water.
For three days we were told 5 minutes and everything would be ready until we came to the reception with a scandal and demanded to be moved to another room.
Cleaning in the room has one name, the towel will be torn with holes, the bed linen can be seen that it is time to change the washed one for a long time.
The sea on the 2nd line is a lie, the beach is 3 minutes by bus, there are not enough sun loungers on the beach for everyone, they are old.
In a restaurant at rush hour, there may not be enough seats for everyone and you will need to wait until the table is free, or dine with strangers and be careful that your food is not tasted by birds. Glassware in the bar - forget about it, you will be served coffee/alcohol in small disposable cups.
I absolutely do not recommend!! !
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• 10
This is the second time in this hotel. Large territory. Everything is beautiful and tasteful. Settled within an hour, the room is gorgeous. The food is varied and tasty, the service is excellent. The waiters are attentive and helpful, with a great sense of humor. "ShuttleBus" goes to the sea regularly and quite often.
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This is the second time in this hotel. Large territory. Everything is beautiful and tasteful. Settled within an hour, the room is gorgeous. The food is varied and tasty, the service is excellent. The waiters are attentive and helpful, with a great sense of humor. "ShuttleBus" goes to the sea regularly and quite often. The beach is clean and well maintained. The staff speaks Russian and English, very polite and helpful. Special thanks to the receptionist Karim, the bartender - waiter Ahmet Karika, the cleaner Amir and the head of security Omar. These people are really in their place and professionally did everything to make the rest great. I recommend.
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• 4
Close location to the airport. Great animation, green area, good food, delicious variety of fresh fruit in the pool and on the beach. A good sunset, good for those who swim, as well as for those who are just learning. My sister learned to swim, my son dived with a mask. There is a beautiful alley, where there are many shops and hotels nearby, safe to walk in the evening.
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Close location to the airport.
Great animation, green area, good food, delicious variety of fresh fruit in the pool and on the beach. A good sunset, good for those who swim, as well as for those who are just learning. My sister learned to swim, my son dived with a mask. There is a beautiful alley, where there are many shops and hotels nearby, safe to walk in the evening. Interesting entertainment programs, the Internet only in the lobby. Affordable cost of rest.
Great animation, green area, good food, delicious variety of fresh fruit in the pool and on the beach. A good sunset, good for those who swim, as well as for those who are just learning. My sister learned to swim, my son dived with a mask. There is a beautiful alley, where there are many shops and hotels nearby, safe to walk in the evening. Interesting entertainment programs, the Internet only in the lobby. Affordable cost of rest.
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• 8
The hotel was chosen in a hurry based on photos and reviews. Food: normal, usually the same, except for Thursday - probably it was a fish evening and surprised with shrimp, crabs, squid in batter, etc. The number of rooms is so-so, small for 3 people, a child of 8 years old slept on a cot, the TV did not work, the refrigerator too.
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The hotel was chosen in a hurry based on photos and reviews. Food: normal, usually the same, except for Thursday - probably it was a fish evening and surprised with shrimp, crabs, squid in batter, etc.
The number of rooms is so-so, small for 3 people, a child of 8 years old slept on a cot, the TV did not work, the refrigerator too. Although I asked for a "good room" and they gave me a surcharge)), but they gave me the last house almost at the exit from the hotel near the gate.
The sea is beautiful, the beach is sandy, the bus is every 20 min. about.
The slides in the pool work according to a strict schedule)) At the bars, the juices are all diluted with water. If the overall impression is not great, but if for an adequate price, then it is quite normal. Photos are very deceptive, everything is very outdated for some reason. The main disadvantage is the lack of Wi-Fi, only in the hotel lobby, and even then it is very weak. If you are with children, ask only for a house on the 1st floor with access to the pools.
The number of rooms is so-so, small for 3 people, a child of 8 years old slept on a cot, the TV did not work, the refrigerator too. Although I asked for a "good room" and they gave me a surcharge)), but they gave me the last house almost at the exit from the hotel near the gate.
The sea is beautiful, the beach is sandy, the bus is every 20 min. about.
The slides in the pool work according to a strict schedule)) At the bars, the juices are all diluted with water. If the overall impression is not great, but if for an adequate price, then it is quite normal. Photos are very deceptive, everything is very outdated for some reason. The main disadvantage is the lack of Wi-Fi, only in the hotel lobby, and even then it is very weak. If you are with children, ask only for a house on the 1st floor with access to the pools.
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• 3
If I am in Hurghada, I will return to this hotel. We arrived with my son in the morning around 9.30, settled quickly for $ 10. The room has everything you need, both my son and I especially noted comfortable mattresses and a large balcony and a view of the territory, and it is stunningly beautiful and well-groomed and large.
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If I am in Hurghada, I will return to this hotel. We arrived with my son in the morning around 9.30, settled quickly for $ 10. The room has everything you need, both my son and I especially noted comfortable mattresses and a large balcony and a view of the territory, and it is stunningly beautiful and well-groomed and large. I heard that the chef and director changed a year ago. The kitchen pleased, there were shrimp, sushi 1 time and baked juicy meat turkey and duck, etc. , it's nice to remember. There are plenty of fruits, not very pomegranates and bananas in appearance, but very sweet, carved beauty from a pumpkin, amazing. The guys are all smart animators, there were circus performances, a foam party, in the evening in the hall dancing belly, Latino, every evening, pleased. A bus goes to the sea, but we walk around the territory, got out 5-7 minutes. along the hotels and turn to our beach. Water was put in the room 2 bottles, we collected in the restaurant, we did not have enough. Tea and coffee in the room. The month of February, the sea is cool, but we were lucky with the weather, the pool is heated, comfortable. I was pleased with the friendly staff, and everyone in the restaurant welcomes, brings something, jokes. Satisfied through and through.
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• 18
Only 18 rooms were occupied in the hotel, but the buffet food was left. The hotel is located on the 2nd beach line on Mamsha Boulevard. The beach at the hotel is cool: sandy, with normal umbrellas and sun loungers, sandy gentle entry into the water, the tides in this region are almost not felt. There is a beach bar.
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Only 18 rooms were occupied in the hotel, but the buffet food was left.
The hotel is located on the 2nd beach line on Mamsha Boulevard. The beach at the hotel is cool: sandy, with normal umbrellas and sun loungers, sandy gentle entry into the water, the tides in this region are almost not felt. There is a beach bar. If you stand on Mamsha Boulevard facing the Gravity Samra Bay hotel, then the beach of the Royal Lagoons Resort & Aqua Park hotel is located to the right of the Gravity Samra Bay hotel. Walking distance to the beach - 6-7 minutes, regularly there is a transfer from the main entrance to the beach.
In the summer of 2020, the management of the Royal Lagoons Resort & Aqua Park 5 * hotel has changed, the new administration is actively updating the hotel during the low load period: one of the pools is being repaired, standard and family rooms are being redecorated. We were shown an updated superior, according to a hotel representative, tourists are now being accommodated in superiors instead of standards. Bathrobes and slippers are provided upon request.
The water park is open, but the pool in the water park is not heated, the main pool is heated.
So far, only the main restaurant is available for tourists. As the hotel occupancy increases, an Italian a la carte and a nightclub will open. In the spring, it is planned to open sushi a la carte. The all-inclusive system operates from 10.00 to 23.00.
Free Wi-Fi is available at the hotel reception.
The hotel is located on the 2nd beach line on Mamsha Boulevard. The beach at the hotel is cool: sandy, with normal umbrellas and sun loungers, sandy gentle entry into the water, the tides in this region are almost not felt. There is a beach bar. If you stand on Mamsha Boulevard facing the Gravity Samra Bay hotel, then the beach of the Royal Lagoons Resort & Aqua Park hotel is located to the right of the Gravity Samra Bay hotel. Walking distance to the beach - 6-7 minutes, regularly there is a transfer from the main entrance to the beach.
In the summer of 2020, the management of the Royal Lagoons Resort & Aqua Park 5 * hotel has changed, the new administration is actively updating the hotel during the low load period: one of the pools is being repaired, standard and family rooms are being redecorated. We were shown an updated superior, according to a hotel representative, tourists are now being accommodated in superiors instead of standards. Bathrobes and slippers are provided upon request.
The water park is open, but the pool in the water park is not heated, the main pool is heated.
So far, only the main restaurant is available for tourists. As the hotel occupancy increases, an Italian a la carte and a nightclub will open. In the spring, it is planned to open sushi a la carte. The all-inclusive system operates from 10.00 to 23.00.
Free Wi-Fi is available at the hotel reception.
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• 4
For the first time in our lives, we flew so cheaply to Egypt, we were with a child. We had an early departure and, accordingly, an early arrival, we had to pay an extra $ 20 for a settlement at 5 in the morning. This is not the first time in Egypt that I have something to compare with, in principle everything was fine, the room was worn out, the drain in the bathroom did not work, the air conditioners throughout the hotel did not work for heat.
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For the first time in our lives, we flew so cheaply to Egypt, we were with a child. We had an early departure and, accordingly, an early arrival, we had to pay an extra $ 20 for a settlement at 5 in the morning. This is not the first time in Egypt that I have something to compare with, in principle everything was fine, the room was worn out, the drain in the bathroom did not work, the air conditioners throughout the hotel did not work for heat. There was a sandstorm, swept every room. Podpodranennye curtains, in principle, normal. But I didn't complain to the hotel managers. The food is definitely not 5k, even 4k is better, but maybe it's just not the season. The territory is simply awesome, exceptionally clean, every day they put it in order, you can walk barefoot along the alleys. The service is good, everyone is friendly, the animators are super. You need to take more small dollars, tune in to two or three dishes that will be tasty and safe. Just relax and enjoy. A lot of foreigners, Czechs, Poles, British.
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