Your rating of this hotel:
2.0
from 10
Hotel ratings by criteria:
Rooms:
4.0
Service:
2.0
Cleanliness:
6.0
Food:
1.0
Amenities:
1.0
In Egypt 7 times, in Domina Aquamarine - 2 times.
I will not pour water I will write on the merits. We returned because a year ago we were simply delighted with the hotel.
1. Having paid All inclusive, we received a full board (breakfast + lunch + dinner), that the hotel did not have snacks indicated on the website and sent by the manager when ordering the tour, as well as voiced upon arrival by the guide and at the reception, of course, no one warned us. I emphasize precisely that they are NOT at all, except for three meals a day in the dining room (not in the Coral restaurant where they should eat, but in the small Al Mastaba), you can’t have a bite to eat anywhere. Missed the food because of the excursion and are waiting for the next one, not so good compared to last year. They paid for one thing - they got a completely different option - I didn’t understand why they overpaid and who compensates for it.
2. Animators. The hand does not rise to write that everything, no. Just one that ruined the whole experience and dishonored the image of the hotel, personally in our eyes.
A certain animator LUDOVICO, apparently drugged daily, on the eighth day of our vacation decided that free board games cost $ 5 - we were shocked, but did not sink to his level and just left. They turned to the young lady who should solve such problems, but she announced that no one could do anything to them. It turns out that the animators in the role of unpunished racketeers decided that free services became paid and that's it. A SHAME! ! !
3. The staff is simply insolent: Tavel Centers are empty, that is, you stand to take or hand over towels while the "worker" sitting on a sun lounger with friends pretends not to see you until you take a towel yourself and start to leave. And so on until we called the reception after 15 minutes of waiting on the second day (this was constant).
4. This is more likely not to the hotel, but to the Anex tour and the guides they send to people.
We came across a miracle - some kind of Yudo Mahmud, he was offended because we did not want to order what he ordered, but chose from the list what we like. Circus.
In general, everything became sad, very sorry. A hotel with a gorgeous beach and a rich reef, gorgeous staff (except for animation) simply shames itself because of pettiness and global savings.
Visiting it for the first time, we were glad that we would no longer have to choose a hotel - since everything was simply amazing, but alas.
Room Tip: Choose 43 or 44 if you want a direct view of the sea, or 42 for quiet
Other room tips
I will not pour water I will write on the merits. We returned because a year ago we were simply delighted with the hotel.
1. Having paid All inclusive, we received a full board (breakfast + lunch + dinner), that the hotel did not have snacks indicated on the website and sent by the manager when ordering the tour, as well as voiced upon arrival by the guide and at the reception, of course, no one warned us. I emphasize precisely that they are NOT at all, except for three meals a day in the dining room (not in the Coral restaurant where they should eat, but in the small Al Mastaba), you can’t have a bite to eat anywhere. Missed the food because of the excursion and are waiting for the next one, not so good compared to last year. They paid for one thing - they got a completely different option - I didn’t understand why they overpaid and who compensates for it.
2. Animators. The hand does not rise to write that everything, no. Just one that ruined the whole experience and dishonored the image of the hotel, personally in our eyes.
A certain animator LUDOVICO, apparently drugged daily, on the eighth day of our vacation decided that free board games cost $ 5 - we were shocked, but did not sink to his level and just left. They turned to the young lady who should solve such problems, but she announced that no one could do anything to them. It turns out that the animators in the role of unpunished racketeers decided that free services became paid and that's it. A SHAME! ! !
3. The staff is simply insolent: Tavel Centers are empty, that is, you stand to take or hand over towels while the "worker" sitting on a sun lounger with friends pretends not to see you until you take a towel yourself and start to leave. And so on until we called the reception after 15 minutes of waiting on the second day (this was constant).
4. This is more likely not to the hotel, but to the Anex tour and the guides they send to people.
We came across a miracle - some kind of Yudo Mahmud, he was offended because we did not want to order what he ordered, but chose from the list what we like. Circus.
In general, everything became sad, very sorry. A hotel with a gorgeous beach and a rich reef, gorgeous staff (except for animation) simply shames itself because of pettiness and global savings.
Visiting it for the first time, we were glad that we would no longer have to choose a hotel - since everything was simply amazing, but alas.
Room Tip: Choose 43 or 44 if you want a direct view of the sea, or 42 for quiet
Other room tips
Translated automatically from Russian. View original
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OTHER REVIEWS ABOUT THE HOTEL
- Holidays in December 2021
- I do not recommend the hotel, the service is terrible
- A hotel with a chic territory, a reef is a fairy tale, Wi-Fi only at the reception
- Insolent divorce on beach towels + incompetence of the manager at the reception
- Aquamarine beach building - the holiday was a success!
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