Miracles happen at Christmas!

Written: 9 january 2017
Travel time: 2 — 8 january 2017
Who does the author recommend the hotel to?: For families with children; For recreation with friends, for young people
Your rating of this hotel:
8.0
from 10
Hotel ratings by criteria:
Rooms: 7.0
Service: 8.0
Cleanliness: 8.0
Food: 7.0
Amenities: 9.0
Miracles happen at Christmas! And Grand Rotana confirms this. 07.01. 17 after 17.00 went out with his wife for a walk around the hotel, by the way it is very big, beautiful and well-groomed. For 2 hours we walked along the territory along several buildings, along the beach, visited the main building, the hall near the reception, at dinner and after that we discovered the loss of a wallet (with a large amount of $). Over the next hour, we went around our entire route several times, together with the restaurant staff (special thanks to the restaurant managers for their active participation and help in our matter) reviewed the restaurant territory in detail. After that, the restaurant manager contacted the hotel security and explained the issue. We no longer counted on the fact that we could find our loss - a very large territory and a long route we have done. What was our surprise and incredible joy when, after filling out a large number of forms about the missing item and helping the hotel manager in translating communication with the hotel security, viewing, as it turned out, a large number of cameras along our walk route, we were taken out a sealed and credited bundle with our wallet. Our loss was discovered in the main building by a hotel employee and, according to their internal instructions, it was delivered to the guards, described and credited. And at some point we didn’t even think about contacting the hotel’s security, we just didn’t hope that they could do something to help in this matter. But it turned out that this is absolutely not the case. Thank you very much for such a security organization in the hotel!! ! In general, I also liked the rest, we were satisfied. There were shortcomings on several points, but after contacting the hotel managers, they tried to immediately respond to them (which is important) and correct them.
Translated automatically from Russian. View original