Як реагують на скарги , ми це перевірили на собі. We have checked for ourselves how they react to complaints.

In general, the hotel area is beautiful, two descents into the sea, where you can see the fish and coral. The rooms are good, small, because the world standards of five-star hotels - do not keep up, laughed when they noticed that the window hangs two tulles of different lengths and tailoring (415 rooms). I was glad to bring an ironing board, iron and dryer - this service is free here. Three pools, all different and good. Problems with the Internet, from 8 days - 2 days was not all day, and as it often turns off, so if you have to be in touch (at work or so) buy something of theirs - we did not buy, I can not say how local internet operators work. Food is not very, you will not stay hungry - but you will not be able to eat tasty and varied every time. There are two restaurants where you can eat once, a restaurant on the beach - we put 2 out of 5, a restaurant on the third floor we put 5 out of 5 (but not 5+, there were several bones in the fish fillet).
I would call alcoholic cocktails a "parody. " In the last days of rest they brought a cocktail that tasted great, my husband and I could not stand it and refused, told the waiter to pick up and a miracle happened, the cocktail was processed (although we did not ask), brought the same cocktail, but delicious in a glass. cocktail, although cocktails were always given in a glass. It takes 10 to 30 minutes to order a cocktail or just a beer. The service is lame, reading reviews of people about other hotels, tourists who have stayed in many hotels in Egypt, and say that it is really good compared to others - seeing everything with my own eyes, I can only imagine how it is once worse in Egypt…. Everyone asks - where are you from, when you say that you are from Kyiv, then immediately shout: "Hello, Hello, brother, sister countryman, how are you" (although before that the conversation was in English).
Well, we tried several times to explain that this is not a Ukrainian language, and that when you are spoken to in English, you should answer so on, and not switch to another language, but not everyone understood and the situation was constantly repeated. The hotel is very focused on Russian tourists, the behavior of some staff is very peculiar, I would even say impudent and unethical - it seems the beach workers are confused with the animators, behave rudely. (We mostly rested in the countries of the Indian Ocean, the hotels are aimed at tourists from different countries, where staff know their native language and English, employees behave in a standard, cultural, ethical and friendly way). In general, we were shocked every day from some point.

On the penultimate day we were asked by a hotel employee (a Ukrainian girl) about our impressions of the holiday and the hotel, and we told her about our slight shock and all the small troubles - they are small, but in 7 days there were really many of them (food, staff, punctures in cleaning, twice forgot to replenish the mini bar - after the call brought). By the way, before that in the restaurant and bar and the cleaning administrator asked us if we were all right - that once we politely said that not very much and explained that it is not so polite), when they began to tell them what could be better (in Russian or English), they realized that they did not understand us, it seemed that most of the staff only creates the illusion that they know the language, in fact, know only a few common phrases.
So after negative comments, asked what they can do for us to change the opinion of the hotel for the better, we said that nothing is needed and advised them to learn to work at the level. That same evening, a plate of fruit was brought to our room. When we came to the restaurant, we were approached by an employee, one of the main in charge of the restaurant, began to apologize and offer to cook us any dish, we refused such privileges, thanked for the care and explained what they are dissatisfied with and expressed their opinion. better, then he brought the chef of the main restaurant, the conversation with him was quite absurd - when they said that you have the same food here every day, there is no variety, the chef said that this is not the case.
Well, I'm sorry - when the first day they cook grilled chicken, and the cook cuts it, so to speak, from the dust from the heat, puts it on your plate, the second day the same chicken is disassembled into pieces on the table with main dishes, the third day this chicken is filled with sauce , similar situations with fish and vegetables. Of course, I'm not a chef, but I cook every day and I love variety, but I can tell where it's fresh and where it's been processed three times. In general, 90% of food costs the same, or "processing mixes". The only thing that the cook agreed on the juice, there was only orange for breakfast every day (by the way, served oranges, people did not eat them very much, because they are either sour or not fresh, and the juice was good) and apple, which is obvious poured from bags, usually in hotels at least one juice is changed daily, and a miracle happened the next day - the apple was replaced. And for the first time in 8 days, peppers were served, vegetables were diversified? .
Although we refused the privileges, they brought us a gift from the chef - seafood soup, which was delicious. Yet they spoil the thought of them even more on the last day. We checked into the hotel late, around 11 pm, we were offered dinner on the menu and immediately a tour guide said that since we arrived late and paid for the day in full, on the last day we have to vacate the room before 12 o'clock, but we have the right to dine in the restaurant for free. The night before leaving, we went to the reception and asked if everything was fine with lunch, we were confirmed that yes - we have the right to dinner with all the privileges of "all inclusive" in the main restaurant. When we moved out of the room and brought a suitcase to the locker, we were asked again about lunch - and we were again assured that lunch is included in the payment.

So we came for lunch, the waiter came and we made an order for drinks, he came back in a minute and said that we have to pay for lunch and drinks, we replied that everything was agreed at the reception, the waiter in turn said now to clarify everything. It's been 11 minutes (we like to count the hour) - the waiter serves the next table and does not come to us, the man himself approached and asked or clarified, the waiter said that the reception is now waiting for a change - let's clarify, respectively, sit without mood, honestly, for we wouldn't eat money there, we would go to dinner somewhere else. At the 17th minute of waiting, another waiter came up and asked what had happened, because we could see that we were upset, and explained the situation again.
To be honest - I didn't want to eat anymore… When leaving the restaurant there was a chief who served us last night, very kindly talked to us, saying that unfortunately he did not see us, because he would have made our dinner wonderful ) when she was in the restaurant, and saw how after talking to us the waiter approached him clearly from our food. Well, when the service is bad, it is bad to the last. We chose this hotel because of the reviews on various sites, the decisive review was the one where the girl gave them a bad rating, because it's very quiet and boring, we decided great! , just a quiet holiday for us.