Kempinski Hotel Grand Arena 5*– Reviews

11
Rating 8.810
based on
11 reviews
№1 in the hotel rating Bansko
9.3 Rooms
9.1 Service
9.1 Cleanliness
9.1 Food
8.7 Amenities
The hotel is located in the town of Bansko, at the foot of the Pirin Mountain, just a 15-minute walk from the center and the old part of the town. The city of Sofia is a 2-hour drive from the hotel. The hotel was built in 2005, cosmetic repairs are carried out every year. The hotel is ideal for ski lovers.More →
аватар Adrenalin77
 •  traveled 8 years ago
Rating 9.0
Was in this hotel as part of a promotional tour. I liked the hotel, so I recommend it to tourists and share information from the hotelier : ). So: the hotel was built in 2005. Renovation takes place every year in April - May. All standard rooms have been updated in 2016. Everything in the spa is updated every year. … More ▾ Was in this hotel as part of a promotional tour. I liked the hotel, so I recommend it to tourists and share information from the hotelier : ). So: the hotel was built in 2005. Renovation takes place every year in April - May. All standard rooms have been updated in 2016. Everything in the spa is updated every year. The hotel is famous primarily as a ski hotel, and all winter events take place here. But the hotel is also open in summer (except April and May), as many festivals are held in Bansko, such as the Jazz Festival, the Folklore Festival and others. In this hotel, both in winter and summer (and especially in summer), a girl works who knows all the surroundings and she conducts individual excursions in the area. This is a service at an additional cost. You can walk in the mountains, see the sights, go fishing, horseback riding, cycling and so on. Everything depends on your desires. So, for example, a tour of the old part of the city of Bansko will cost 50 euros for two people. The hotel has many different prizes and rewards. So this 2016 we received the prize for the best SPA center in Bulgaria. The pride of the hotel is the breakfast, which has more than 100 types of dishes. It is also the only hotel in the resort where everything is nearby: it is located near the ski equipment rental and near the ski lift. All hotel guests use VIP cards that give discounts on ski equipment rental. They can use the ski wardrobe in the hotel and go through a separate corridor to the ski lift. Guests of the hotel use the gondola lift without a queue - they have a separate entrance. The hotel has three restaurants. In winter, during dinner, theme nights are held: Turkish, Russian, and so on. Head chef in a Mediterranean restaurant from Germany. He likes to cook in front of hotel guests. There is another Asian restaurant. They serve sushi and cooks from Asia. They also cook in front of the visitors. There are three bars: the lobby, "Coffee Prima" and a vitamin bar near the pool. The hotel has 157 rooms, 110 of which are standard. The hotel has indoor and outdoor parking. There is also a car wash. . The spa is divided into two parts: for relaxation and treatments. All procedures for an additional fee. This different types of massage, including Thai. A masseuse from Thailand works here. All proposed procedures are carried out by specialists in their field. The use of the relaxation zone is already included in the price of the tour and it is free for hotel guests. For everyone else, it costs 40 leva. This price includes the use of the indoor pool and three more outdoor ones, as well as a jacuzzi (both inside and outside). In winter, only the indoor pool is open. On the floor below there are two steam baths, two saunas and a snow room. I definitely recommend the hotel!
аватар MIATRAVEL
 •  traveled 10 years ago
Rating 8.0
Visited the hotel as part of a promotional tour. Lived in it for 2 nights. I liked the fact that despite the loud name and 5 *, it is very cozy, family-friendly and not pretentious. What you need for a holiday in the mountains with friends or family. The rooms are spacious, with a lot of wooden elements, which creates an atmosphere of comfort and warmth. … More ▾ Visited the hotel as part of a promotional tour. Lived in it for 2 nights.
I liked the fact that despite the loud name and 5 *, it is very cozy, family-friendly and not pretentious. What you need for a holiday in the mountains with friends or family.
The rooms are spacious, with a lot of wooden elements, which creates an atmosphere of comfort and warmth. The balconies are huge, many rooms have mountain views.
Excellent European breakfasts, good service.
Good Spa in the hotel! ! especially liked the outdoor jacuzzi! ! Great place to unwind after skiing.
And the most important feature of the hotel is its location! It is located directly under the lift.
In truth, there are better Kempinskis (the same Grand Hotel Kempinski in Slovakia / Strbske Pleso), but this one "takes" with its comfort, simplicity and sincerity.
In a word - I recommend!
Вид из номера Лобби Номер standart
аватар 75cdzaz9
 •  traveled 11 years ago
Rating 9.0
The hotel is just amazing. It's even hard to find the words. Starting from a luxurious hall and ending with a bathroom in a standard room, in which plasma hangs. The rooms and the whole hotel inside are made of wood, it looks very cozy and expensive. There are a lot of places in the rooms, beautiful semicircular windows. … More ▾ The hotel is just amazing. It's even hard to find the words. Starting from a luxurious hall and ending with a bathroom in a standard room, in which plasma hangs. The rooms and the whole hotel inside are made of wood, it looks very cozy and expensive. There are a lot of places in the rooms, beautiful semicircular windows. Friendly staff, very professional. Very very big Spa. There really reigns peace and relaxation atmosphere. Lots of restaurants and entertainment.
ресторан ресторан ресторан номер ванна номер номер номер
аватар DeSofi
 •  traveled 11 years ago
Rating 8.0
The name Kempinski 5 * speaks for itself - everything in the hotel is expensive and luxurious, but somehow old-fashioned. The hotel is located very close to the ski lift and offers a VIP ski pass (skip pass to the ski lift). Highly trained staff, large SPA complex, luxurious restaurant, sushi bar, karaoke. … More ▾ The name Kempinski 5 * speaks for itself - everything in the hotel is expensive and luxurious, but somehow old-fashioned.
The hotel is located very close to the ski lift and offers a VIP ski pass (skip pass to the ski lift).
Highly trained staff, large SPA complex, luxurious restaurant, sushi bar, karaoke.
But the rooms are old fashioned in my opinion.
The hotel is suitable for all demanding tourists: families, couples, skiers.
Номер. Номер. Номер. Kempinski Grand Arena 5*. Ванная комната.
аватар Denis1981
 •  traveled 12 years ago
Rating 10.0
We rested in Bulgaria at the resort of Bansko for the first time, we decided to try out this developing resort. And they were - mega satisfied! We have not seen such a service and the ratio of the service provided and the price for a long time, although avid skiers are still the same. I knew that the tracks there are not very difficult, but for the sake of the children - 10 and 5 years old flew there, and surprisingly even I had where to grab adrenaline, and the children generally squealed with joy, riding on small tracks, sledding and also such a skating rink normal there. … More ▾ We rested in Bulgaria at the resort of Bansko for the first time, we decided to try out this developing resort. And they were - mega satisfied! We have not seen such a service and the ratio of the service provided and the price for a long time, although avid skiers are still the same. I knew that the tracks there are not very difficult, but for the sake of the children - 10 and 5 years old flew there, and surprisingly even I had where to grab adrenaline, and the children generally squealed with joy, riding on small tracks, sledding and also such a skating rink normal there.
We flew to Thessaloniki, from there by bus, but the road is comfortable, especially considering that there is no direct route to Sofia from us, this option turned out to be very profitable. The resort itself is so well developed, a bunch of MEKHANE (national taverns), supermarkets, discos, very affordable prices, a large bowl of chicken soup, if you translate into euros = 2 euros!
We decided not to be stingy and lived in Kempinski, in general the location is ideal - next to the ski lift and with the entire infrastructure, in front of the hotel there is a river! Inside, everything is like a palace, well, as it should be in 5 *, spa services are at the level, my wife hung out every evening. There are no problems with food at all, the palace is just in a snowy fairy tale!
I can definitely tell you that there has never been a more comfortable ski holiday in my life!
аватар Oxilit007
 •  traveled 13 years ago
Rating 9.0
Excellent hotel, excellent location. Very friendly staff, good rooms. The only thing that is tiring is the constant smell of burning or smoke throughout the city. houses are heated by diesel fuel or something else. It is impossible to open the windows, in the evening the eyes begin to hurt and watery. … More ▾ Excellent hotel, excellent location. Very friendly staff, good rooms. The only thing that is tiring is the constant smell of burning or smoke throughout the city. houses are heated by diesel fuel or something else. It is impossible to open the windows, in the evening the eyes begin to hurt and watery.
аватар
 •  traveled 14 years ago
Rating 9.0
Initially, we were interested in well, just unrealistically enthusiastic reviews about the SPA, and I can’t say that I was wrong. But the skis themselves, that is, rides, are just excellent here. I really liked the fact that after active skiing you can relax and unwind. And the hotel itself fully corresponds to its five-star status, and it is not in vain that it bears the title of the best hotel in Bulgaria. … More ▾ Initially, we were interested in well, just unrealistically enthusiastic reviews about the SPA, and I can’t say that I was wrong. But the skis themselves, that is, rides, are just excellent here. I really liked the fact that after active skiing you can relax and unwind. And the hotel itself fully corresponds to its five-star status, and it is not in vain that it bears the title of the best hotel in Bulgaria.
Review from — vOtpusk.ru
аватар
 •  traveled 14 years ago
Rating 9.0
The hotel is located very conveniently, literally fifteen minutes walk to the very center of the resort, that is, it is quiet, sort of, but not out of the way. And of course, just a great SPA center, well, a jacuzzi, a sauna, and stuff like that. In general, it is not for nothing that the hotel is five-star, it is felt by the service, and simply by the atmosphere itself. … More ▾ The hotel is located very conveniently, literally fifteen minutes walk to the very center of the resort, that is, it is quiet, sort of, but not out of the way. And of course, just a great SPA center, well, a jacuzzi, a sauna, and stuff like that. In general, it is not for nothing that the hotel is five-star, it is felt by the service, and simply by the atmosphere itself. In a word, my sincere recommendations.
Review from — vOtpusk.ru
аватар nata.myagkova
 •  traveled 17 years ago
Rating 9.0
The hotel truly lived up to our expectations, located in close proximity to the ski lift. The line is long but moves quickly. Since we were during the New Year holidays, there were a lot of people, and as we approached the 31st, it became even more. Many Greeks come - they apparently do not go far - and Bulgarians. … More ▾ The hotel truly lived up to our expectations, located in close proximity to the ski lift. The line is long but moves quickly. Since we were during the New Year holidays, there were a lot of people, and as we approached the 31st, it became even more. Many Greeks come - they apparently do not go far - and Bulgarians. Skis were rented. The queues are also unrealistic, we took through the guide, he has already prepared ski passes for us. I rented it without a queue and quickly arranged everything. The hotel itself is quite new, the rooms are clean, also new, warm. See photo. A good SPA, several saunas, a swimming pool, massages, etc. , it’s nice to relax there after frosty skiing. The food is good, fresh juices for breakfast. There are several restaurants. The Japanese food was not particularly impressive. The waiters seem to understand English, but they forgot to bring a couple of dishes. Much more colorful and a couple of times cheaper restaurants in the town. We were lucky with the snow, there was a lot. See photo : )
Можно и позагорать :) синяя трасса Верхняя станция основного подьемника
аватар DegusT
 •  traveled 18 years ago
Rating 8.0
Grand Arena - super, it is. Misconception that the hotel is for skiers. I would recommend it throughout the year and as a family. In winter, skiers will come off nicely, the ski lift is right next to the hotel, which is very convenient. At the same time, SPA and wellness are year-round. Nobody puts "spa treatment" at any time of the year. … More ▾ Grand Arena - super, it is. Misconception that the hotel is for skiers. I would recommend it throughout the year and as a family. In winter, skiers will come off nicely, the ski lift is right next to the hotel, which is very convenient. At the same time, SPA and wellness are year-round. Nobody puts "spa treatment" at any time of the year. In the summer there are bike trails, hiking or simply unforgettable Bulgarian treats, or, more simply, booze. Children - special attention, it will definitely not be boring!
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HOTEL EXPERTS
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Отель находится в городе Банско, у подножия горы Пирин, всего в 15 минутах ходьбы от центра и старой части города. В 2 часах езды от гостиницы находится город София. Построен отель в 2005 году, косметический ремонт проводится каждый год. Гостиница идеально подойдет любителям горнолыжного отдыха.

Location Расстояние от отеля до аэропорта Софии составляет 162 км.
In a hotel

Ранний заезд и поздний выезд возможен при наличии свободных мест. К услугам гостей открытая терраса и принадлежности для барбекю. Размещение с домашними животными допускается по предварительному запросу. Стойка регистрации работает круглосуточно. Есть камера хранения багажа. По запросу еда и напитки доставляются в номер. На территории есть магазины.

  • restaurant
  • cafe/bar
  • open pool
  • indoor pool
  • conference hall/banquet hall
  • business center
  • car rental
  • safe
  • free wi-fi
  • elevator
  • laundry
  • hairdresser/beauty salon
  • facilities for people with disabilities
  • non-smoking rooms
  • ski storage room
  • currency exchange
  • ATM
  • payment by payment cards
For kids
  • playground
  • kids club
  • children's menu in the restaurant
  • cot  FREE 
  • nanny
Entertainment and sports Игровая комната, солярий, дартс, снежная комната, альфа-сфера. В отеле можно приобрести горнолыжный абонемент.
  • nearby ski lift (up to 600 m)
  • Spa or wellness center
  • sauna/bath/hammam
  • jacuzzi
  • billiards
  • table tennis
  • tennis court
  • riding center
  • bicycles for rent
  • gym
  • fishing
  • organization of excursions
Description of rooms

Отель состоит из пяти корпусов в альпийском стиле. Всего 157 номеров.

In the rooms

В номерах представлено: душ / ванна, фен, халат, индивидуальный кондиционер, спутниковое ТВ, телефон, Wi-Fi (бесплатно), сейф (бесплатно), холодильник, мини-бар (платно), набор для приготовления чая / кофе, балкон.

  • bath / shower
  • hair dryer (not in all rooms)
  • slippers and bathrobe (not in all rooms)
  • $
  • safe
  • air conditioner
  • cable/satellite TV
  • plasma tv (not in all rooms)
  • vcd/dvd (not in all rooms)
  • phone
  • internet wi-fi  FREE 
  • balcony/terrace
The address Pirin Street 96, 2770 Банско, Болгария
Phones: +359 749 88888
FAQ
Какие развлечения есть в отеле?
Отель предоставляет услуги сауны / бани / хаммам, yes. Для ценителей тишины и релакса есть Спа или велнес-центр. Вы можете прекрасно провести время за игрой в бильярд, настольный теннис, теннис. Любители конных прогулок могут обратиться в центр верховой езды. Для активных туристов есть прокат велосипедов (платно). Рядом с отелем находится подъемник (до 600 м).Для поддержания хорошей физической формы отель предлагает посетить тренажерный зал. Море и волны заиграют новыми красками если воспользоваться услугами рыбной ловли. В отеле присутствует организация экскурсий, упрощает выбор и дает советы специалист по туризму.
Какие возможности для детей есть в отеле?
Отель располагает детской площадкой с горкой и качелями. Чтобы взрослые могли отдохнуть, детей каждый день развлекает детский клуб. В ресторане есть отдельное детское меню или зона с детским питанием. Если Вам нужна помощь по уходу за ребенком, вы можете заказать услуги няни.