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I booked the hotel through booking.com. The hotel confirmed the booking. A week later, the hotel disappeared from the booking on the maps, it is not on the lists. What threatens me in such a situation?
I booked the hotel through booking.com. The hotel confirmed the booking. A week later, the hotel disappeared from the booking on the maps, it is not on the lists. What threatens me in such a situation?
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Answers • 10
ztivanova, It's already easier. You can contact the hotel guest relations department and find out all the nuances.
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answered 7 years ago
It threatens that upon arrival at the hotel there may not be a reservation.
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answered 7 years ago
Call the hotel and ask if there is a reservation. If not, go to the booking office and cancel if it is still hanging there. Then book another hotel.
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answered 7 years ago
Yesterday I talked with booking by phone. They say that booking with this hotel has suspended (but not terminated) the contract. Chain hotel (Mitsis), with the rest of the hotels everything is in order. Suspended specifically one, my (Mitsis La Vita) Rhodes. Booking says don't worry, we won't leave you. My check in is August 30th. They promise that relations with the hotel will improve and I will be settled, but if not, they will offer another, no worse.
To my specific question to booking: “If you don’t get along with the hotel), the hotel will cancel the reservation. Who will tell me about this?” Booking did not answer intelligibly.
I understand that if the hotel has my reservation, then they will check me in and everything is in order. I pay them, not booking.
I'll try to send a letter to the hotel today.
Thanks for participating.
To my specific question to booking: “If you don’t get along with the hotel), the hotel will cancel the reservation. Who will tell me about this?” Booking did not answer intelligibly.
I understand that if the hotel has my reservation, then they will check me in and everything is in order. I pay them, not booking.
I'll try to send a letter to the hotel today.
Thanks for participating.
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answered 7 years ago