The hotel is good, but you won't be able to swim

Written: 3 february 2022
Travel time: 20 — 29 january 2022
Who does the author recommend the hotel to?: For a relaxing holiday
Your rating of this hotel:
8.0
from 10
Hotel ratings by criteria:
Rooms: 10.0
Service: 10.0
Cleanliness: 10.0
Food: 7.0
Amenities: 7.0
This was my third visit to Sri Lanka and this hotel.
There is a lot to tell.
We were 5 adults and a 7 year old child.
1. Transfer - does not apply to the hotel, but in order to avoid inconvenience, I can advise you to take an individual transfer, since we waited for 2 tourists for 2 hours, and at the same time they did not come. Only after 2 hours of waiting we were able to leave the airport. Keep this in mind, especially if you are with children.
2. Check-in: we arrived at about 14-30 and were still waiting for our rooms.
Since we are regular customers, we were told that the category of the room had been improved, but the hotel simply does not have rooms without a sea view, well, at least I have not seen such. That's why it's just for show. Since we were three adults in one room, we paid extra and took a family room.
The rooms are good, I clean well, the mini-bar is replenished every two days (juices, water, tea, coffee).

There are slippers and bathrobes, well, you need to ask for them - I called the reception and they brought everything to us.
We also took an iron, which we were told was given for half an hour, but no one took it from the room.
In general - for rooms and room service - 5!
3. Probably the most important thing is nutrition.
Here we were a little disappointed. Food, as for me, is not aimed at a European tourist.
Breakfast: the child does not have much food. there are always vegetables, scrambled eggs, bacon, like yogurt, but you need to add porridge, like even the same oatmeal or some kind of milk porridge. They simply do not exist, and the child will not have breakfast for 9 days with omelettes alone.
We were pleased with the fruits - there is always watermelon, pineapple, papaya, passion fruit, mango, guava, carom, grapes, eggfruit (even this happened). That is, for one meal 9 breakfast, lunch or dinner) usually 5 types of fruit. for this huge +
Desserts - usually 5-6 types. Not more. And not everything is tasty (well, here the taste and color).
There were also juices for breakfast - two types of fresh juices - most often a mix and watermelon, once or twice it was from a wooden apple, detox water is also available in the morning (water with lime and mint).
For lunch, there was not enough normal soup, it was really not enough. there were soups that you yourself pick up - that is, you choose what to put down - beef or seafood, and broth and also one soup separately, usually some sort of mashed soup. But we rarely ate them, as they were often on milk and straight sweet.
You won’t be hungry for sure, but you won’t get much pleasure from food)))))
For dinner there was a larger choice - there was fish, pork often, salads were made by ourselves - vegetables were chosen simply and sauce, as their salads were made according to the type - apple in mayonnaise, noodles with beans, etc. not very tasty.
For lunch and dinner there was not bad ice cream, once in 9 days there was a chocolate fountain.

There were seafood: a large shrimp, beautiful but not edible at all, cold, tight and rubbery and creaked on the teeth. They just bought it, probably in frozen form, thawed it and put rhinestones on the table. There were crabs that drowned in their sauces, so I didn’t eat it. 3+
Desserts for 3+.
Drinks: they even gave champagne for breakfast)))) in the restaurant they brought beer, wine, champagne from alcohol. Juices, tea, coffee, water. For this drink 5-.
Service in restaurants is good. Everything will be brought to you at once, removed and asked: "how are you? ". Young guys. 5+
Flies fly around the restaurant, you can’t get away from this, but it’s not pleasant when a fly falls into glasses and plates (((((
Another huge recommendation for the hotel is to make some kind of candy bar, perhaps at least a corner at the reception where there is a bar, so that you can eat sweets with coffee there throughout the day. We were just in other hotels of this chain - it is much better there and there are different such establishments.
Bars around the hotel - there are three of them, in my opinion. Pool bar, reception and evening bar near the stage.
This time the hotel had an innovation that surprised and disappointed us - in the large pool, where there is a bar, it is forbidden to swim with children. It was possible before. Not now. Rescuers are constantly chasing them.
I don't know if this is an innovation of the hotel or, as they said in the hotel, these are new requirements in the country.
Cocktails for 4, nothing special, despite the fact that there are a lot of fruits and you could think of something else, otherwise everything is standard in Egypt. Good beer and even give nuts, tequila is not bad.
Animation. To be honest, my biggest disappointment. We were in 2017.2020 and now at 22, so the program has not changed at all. Not a gram.
Daytime animation is not clear at all - it seems that something starts at 10-00, but in fact, for example, water aerobics at 12-00. In the outdoor pool under the hottest sun. I would like to go to such events - but at 12 o'clock it is dangerous for us. The sun is very hot. In my opinion, the animators were further in the children's room. But we didn't go there.

The second incomprehensible question is the mini-disco at 17-30, when many children are still swimming. Our little one loves the mini disco but has never been to one. Why can't it be done at 20-00, or 19-30 after dinner? Very strange.
Very little interaction with guests.
It remains to advise the management of Rio in Sri Lanka to review the animation timing and program. In my opinion, something could have changed in 5 years.
Because of what they go to Sri Lanka - the ocean. He's very dangerous here. for all three times - this year, the worst was. The beach washed out at an angle, very strong waves and the water pulls straight away.
We had two cases right on the edge. scary tin. You won't even go up to your knees
There are beach fights on the beach, every time we went there we found Babu on the beach (emphasis on the second warehouse), he speaks Russian. He and I went on a tuk tuk to the city, and on a safari in jeeps. Tours are cheaper than anywhere else.
What else to tell... every time it gets worse or we become more demanding every time. I do not know, maybe.
But this is my subjective opinion.
The hotel is not bad, but if you take that it is the worldwide network of Rio - then 4-.
Translated automatically from Russian. View original
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