Хороший отель с особенностями русского характера. A good hotel with Russian character features.

The Park Hotel 4 * was chosen for a short vacation in the Caucasus solely due to its convenient location - in the very center of the city, opposite the Narzanov Gallery and a 1-minute walk from the Colonnade - anyone vacationing in Kislovodsk will understand that they can’t think of a better location. The booking was made by phone, the first night of stay was prepaid by transferring funds to the bank card of the hotel owner. Before arrival THREE TIMES!! ! They called and reminded us that we had a late night arrival and asked us to prepare a guest room where we could settle down and wait until the check-in time. As a result, hour X has come - we are on the threshold of the hotel, three in the morning, the door is locked. We knock. The door is opened by an awakened security guard and a girl from the reception. They do not immediately understand who we are and what we want. Then look for us in the booking list. They say we don't exist. Find. They claim that we did not warn about a late arrival. Find a record that warned.
- “So you should arrive on October 5 at 3 am! ”,
- “You won’t believe it – it’s October 5 and it’s just 3 am! ”

- "But it's not cleaned (in the guest room)" - the girl is sincerely lost.
- "Remove there? " - asks the guard?
- “Well, yes, ” the receptionist answers uncertainly.
As a result, we are settled in a sauna, which serves, in combination, as a relaxation room. Next comes the good news. Around 10 am they say that the room is ready and we can move in. Another misunderstanding took place - they did not find our prepayment. Thanks to the mobile application of Sberbank - the archive quickly proved that the payment had been made. This Russian bungling is rather annoying and spoils the mood, but not this particular case, but the general situation. Well, we can’t manage to learn how to run a hotel business at the proper level.
Now about the room - small, but very comfortable, clean, bright, warm. In the room: bathrobes, slippers, air conditioning, hairdryer, refrigerator, kettle, tea, coffee, sugar, cups, a bottle of drinking water. In the bathroom - toothbrushes, shampoo, soap. There are no complaints about the number.
Breakfast is portioned, on the eve of each day you need to choose a breakfast option from six possible ones. They feed well.
Internet is free and fast throughout the hotel. The summary is as follows - if the hotel staff were more attentive and professional, then the hotel itself deserved only rave reviews.