I do not recommend

Written: 1 october 2014
Travel time: 14 — 28 september 2014
Who does the author recommend the hotel to?: For a relaxing holiday
Your rating of this hotel:
5.0
from 10
Hotel ratings by criteria:
Rooms: 4.0
Service: 4.0
Cleanliness: 4.0
Food: 7.0
Amenities: 5.0
I went on vacation after reading all the reviews and was horrified. But the ticket had already been bought, and there was nothing left but to look for the positive in everything, and I'll start with it. The sea at the end of September was very warm and very clean, no algae and jellyfish sailed. The beach is also quite clean, there are trash cans. If the tourists themselves do not throw away their cigarette butts and bits, then there is no other garbage. There are always ripples in Mahdia, the water is never smooth, but even in a storm the water was clear. If some rubbish washed up, then the next day it was already removed.
And now. . . We were settled quickly, but while we were waiting for our turn, we noticed that Russian tourists are settled exclusively on the first floor. I don’t know how it is in the room itself, but if the balcony doors don’t close well (and that’s how it was with us), then anyone can enter your room from the street, even at night. And I have no idea how to dry swimwear there. Humidity is high, and the sun almost does not hit the first floor. The building is located with the letter "p" and a good view from the room and the sun is just at the ends of this letter "p", which are closer to the sea. And we had already booked a room with a sea view and, accordingly, everything was paid. We were given the keys to the 4th floor, at first we were delighted, but when we entered the room we found that it was located in the corner of the building, the sea was visible, but the main view was of the "dining room" and partly of the pool. To our indignation they answered: "All numbers are occupied, you can see the sea, if you want to change, then only in two days. " In general, in this hotel, if there are any problems, the answer is the same: "Come tomorrow. " How are these numbers busy? We paid for the ticket for 4 months!! ! When we were taken to the hotel, the accompanying guide frankly offered to improve our living conditions right at the hotel for a fee, and someone bought our already paid frontal sea view. And perhaps the Germans settled there, they have a special attitude in the hotel. Russian tourists are second class. The second shock on the day of check-in was experienced when we went into the bathroom. My husband came in first and asked me: "Do you think they sell comets here? " The bathtub was dirty, there was hair hanging everywhere, I was almost sick from this sight (I'm not lying! ). Even my positive attitude didn't work. There were dirty mirrors that have never been wiped, but these are already trifles. Towels were changed every day, I didn’t pay attention to how many times the linen was changed, it was clean with us anyway. A couple of times they gave the maid a dinar, and once she even cleaned the bath. Somehow we returned from the beach ahead of time, and the maid was sweeping the carpet with a mop, explained to us that the vacuum cleaner had broken. This is a five star hotel!! ! Inside the hotel is dirty and shabby. The sauna didn't work.
The food, for my taste, was delicious, they gave a lot of fruits and pastries, also meat, fish, and sometimes seafood. Maybe not a very diverse menu, but one day you eat one thing, the next another. Don't eat it all right away, you'll burst. I also enjoyed the wine and beer. But in order for you to be served quickly: they bring wine, set the table, you need to “feed” the waiter, otherwise they will pass you by, as if by an empty place, and they will serve the Germans and Italians who sat at the neighboring tables. In general, discrimination against Russian tourists feels great, even though Tunisians claim to love Russians. In order not to feel like a "forgotten enema" every day at lunch we gave the waiter a dinar.

Same story on the beach. Here already wrote about it. Everything is true! If you don't give money to the beach worker, you'll be lying on a sleeper and there will be empty spaces under your umbrella. He already has a pack of towels in store (and there are not enough towels for tourists), he lays them out at six in the morning and takes all the good places, and if you come to the beach even first, there will be no places, everyone is already taken if you don’t accidentally have a dinar lying around in the pocket. We paid him a dinar every day and he reserved our place under an umbrella for us.
Conclusion: the hotel is far from being 5 stars, it would be better if we bought a ticket to 3 stars and also paid extra for everything, then it would not be a shame. And then only the extra money was overpaid. I spoke with tourists from other hotels, there was no such extortion. Of course, everyone loves a tip, but if you like it or not, the service is the same.
She also howled to say that if the rooms are located on the inside of the building, then you can fall asleep only when the animation ends, the music plays loudly. And if on the outside of the building, then again it’s better at the ends of the letter “p”, otherwise the noise from the central air conditioner for the whole day, it would annoy me.
I will finish the story by saying that in general Tunisians are cheerful, friendly people, and all the problems of the hotel, I think, are from its management. Either the owner is greedy and cannot hire good staff, as well as a manager, or he doesn’t care at all, the money is flowing and okay, the price is not high relative to a five-star one, tourists will go anyway.
Translated automatically from Russian. View original