The hotel was closed in the middle of the holiday

Written: 6 october 2021
Travel time: 27 september — 1 october 2021
Your rating of this hotel:
5.0
from 10
Hotel ratings by criteria:
Rooms: 5.0
Service: 6.0
Cleanliness: 6.0
Food: 7.0
Amenities: 5.0
We rested with my family at Club Alpina Hotel (ex. Xeno Sonas Alpina) 4 *, bought a tour for 7 days through the Join Up operator (in Turkey, its host is Peninsulla) from 09/27/2021 to 09/01/2021 everything was fine, the renovation was a long time ago There were a few minor issues, but overall everything was clean and tidy and the staff was friendly. But on 09/01/2021, in the morning after breakfast, we are notified that the hotel is closing and the operators were notified about the closure of the hotel on 09/15/2021.
Question - how could they sell a tour to a closing hotel?
Then some kind of nightmare began... A Peninsulla hotel guide named Murat arrived and began to tell that they were not aware that the hotel was closing and notified them yesterday. There were fewer staff at the hotel, some left with things saying goodbye, bars (on the beach and near the pool turned off), cranes and sunbeds were removed.

We pack things in an emergency mode and we are moved to the Limonchello hotel, which is the complete opposite of Alpina, and besides, it also has three stars (if not three letters).
The hotel we were transferred to was told that they could put us in two separate rooms. The repair was done in a hurry, there is no cleaning in the rooms! Food is also sad.
Guide Peninsulla Murat did not pick up the phone, he only wrote in Viber that he had a limited connection and could not answer the phone, the Peninsulla hotline also froze as best he could with the words "ask a question in Ukraine Join Up". Join Up froze on Peninsulla.
The rest was spoiled by moving, attempts to get a sane response from the operators to this "scam"!
Should we consider Club Alpina Hotel and operators Join Up Peninsulla as a holiday service?
And how can tours to a hotel that is closed be sold?
Or did they pretend to be closed?
Perhaps this is some kind of muddy scheme, but the second part of the holiday was spoiled by the negative, which does not outweigh the first.
Therefore, I cannot advise Club Alpina Hotel, as well as Join Up and Peninsulla, unfortunately!
Translated automatically from Russian. View original