Отвратительный персонал Disgusting staff

We arrived at the hotel at 17:40 on Friday 21.07. 2023
They checked us in an hour after we arrived.
Instead of a bed, we got a sofa with an iron installation and the mattress itself is already on it
Everything was shaky, it was impossible to lie down
The view from the room was on large air conditioners from the dining room, the sound of which made it impossible to sleep
After dinner, we saw that water was collecting on the ceiling in the bathroom.
And only the next day after the complaints we were moved

Nothing good can be said about cleaning.
Our room was only cleaned once

All other days we just put towels
Didn't make a bed
Wasn't picking up trash
2 times delivered cosmetics
Dirty dishes in the dining room, dirty corridors
Toilets on site are paper-forgotten, faucets are leaking

On the street near the restaurants, all the chairs are dirty and tattered.
Everywhere water from the sewerage and an unpleasant smell

The waiters are not suitable, you have to do everything yourself

You need to wait more than 20 minutes for a mojito at the bar

On Saturday at 23:15 our relatives arrived
At the reception they could not check in because their database was frozen
They were sent to a late dinner which starts at 23:30
I completely filled out all the documents, put them in piles
While the person who was supposed to do it was talking on the phone
We received the first number at 00:30
We received 3 more numbers 01:20
And we waited another 40 minutes for the last number as they couldn't find the registration at all
Checked into the room at 02:00!!
In total we needed 5 rooms
Since there were 8 adults and 4 children
We asked for rooms on at least one floor.
As a result, we have rooms on 2.3, 4.6 floors
They said to come the next day they can do everything perfectly
But they didn't do anything
At the reception, we were promised that they had a failure in the database, we will not be evicted at 12:00
That they will make an exception for their mistake and check out will be 2 hours before the transfer arrives for us
As a result, the end of the holiday came, we approach the reception and they tell us that this did not happen
The girl who sent them to a late dinner said that she was not there that day.
The guy who checked in and promised that check out would not be at 12:00 said that he didn’t say anything like that at all
And in general, we are to blame because we checked into the hotel after 00:00
At our request from the general manager to turn on the cameras and see everything, to show how it was, we were refused
Nobody wanted to talk to us, everyone ran away somewhere
They pretended not to understand us, they spoke Turkish
They said that the rooms are all already occupied, but if we pay extra, we can stay in our room
As a result, from 5 rooms, only one room was left for 12 people !! ! And only 2 hours

We have never seen such a disgusting attitude from the staff.
Brazen and even lie right in the face
If you want to have a good rest and not have problems, I do not recommend this hotel.
Horrible!