unfulfilled expectations

Written: 25 july 2017
Travel time: 9 — 23 july 2017
Who does the author recommend the hotel to?: For families with children
Your rating of this hotel:
4.0
from 10
Hotel ratings by criteria:
Rooms: 3.0
Service: 4.0
Cleanliness: 3.0
Food: 8.0
Amenities: 6.0
Rested in this hotel from 9 to 23 July. We were in this hotel for the second time, so we can compare - what was and what has become.
1. Quite a large territory, but I won’t say that it is very well-groomed, there are very few picturesque places for photos, with beautiful flowers. If someone dropped food by the pool or even on the steps on the way to the sea, and it was trampled on, then the dirty tiles can remain for a day or two.

2. The number of rooms in an unsightly form. The standard rooms are very small and there is still a third bed stuck in there (but rather a dilapidated trestle bed). Do not turn around in the room. Last time we also got a room with 3 beds, but it was twice the size. There are few such rooms, these are corner rooms bordering on households. room. This time, there was nothing to breathe in a tiny room, we were together - I can’t imagine how 3 people can sleep and move around here, because

The table and chair were simply lifted onto the suitcase rack, because there was nowhere to place them in the room. Paint is peeling everywhere, the walls are dirty, everything is not well maintained. The rooms are cleaned very badly, one might say they are not cleaned, they have never been vacuumed in two weeks, regardless of whether to leave a tip or not. The table, the lamps - everything is very dirty, covered up. The air conditioner is a separate song, very dirty, very old, if you turn it on - you come to the dubak room, the temperature is not particularly regulated, but the intensity of the airflow is regulated. The mini-bar-refrigerator was defrosted by themselves, there is such frost that it barely worked and rattled.
I don’t want to touch everything that is in the bathroom - the lotion has been started, the discs and cotton swabs in the box are dirty, all this does not change before the new ones. Plus, they began to give slippers, the last time slippers were only in the Golf. Washing caps were placed 3 times in two weeks, and then one at a time.
The "Golf" restaurant does not work, apparently in order to save money, and people from two huge hotels are forced to eat at the Resot restaurant. Every time for lunch, it’s like in a fight - you won’t find free tables - and the waiters are not particularly eager to help, but if we finally found a place and sat down at a table for 4 people, the waiter immediately ran up and said that this was a table for 4 people and we needed to look for a table for two (the first time I see such impudence in a 5-star hotel), of course we sent him "to the garden. "
In general, they save on everything - there were treats at the entrance for those who arrived (lokum, etc. ), everything was removed, computers were removed, the light bulbs in the elevators burn through one. On the floors, the air-conditioning is rarely turned on, but the air conditioner works well in the lounge. The Internet is very bad, so everyone sticks out in the lounge, because only here you can surf the Internet normally. I used to take it everywhere.

4.
Pluses - a small pavilion appeared, which was empty earlier - now cakes and ice cream are here all day - expanse for children. But the condo is there - it’s already reducing your teeth - it’s a clean refrigerator, and everyone comes in hot.

5. Own clean beach - showers, changing rooms. The presence of a pier with sunbeds and umbrellas. Sunbeds are now all rushing to take at 7 am and earlier, before everything was calmer, you can always find empty seats.

6, And most importantly, the hotel has a very strong infection. Children suffer from purulent tonsillitis (the diagnosis was made by a doctor), many of them have a high temperature. And many adults too with the strongest cough.
7. Opposite the main entrance, ducks live in terrible conditions. The water is dirty, in places like a swamp it is covered with mud - it is dirty and stinks. Is it really impossible to clean the stagnant water - this is the "face" of the hotel.
In general, we are disappointed with our vacation at SENTIDO Zeynep Resort, although we were satisfied last time, so we decided to go here.
Translated automatically from Russian. View original