Your rating of this hotel:
1.0
from 10
Hotel ratings by criteria:
Rooms:
2.0
Service:
1.0
Cleanliness:
1.0
Food:
3.0
Amenities:
7.0
Pros :
1. Very beautiful nature around the hotel, around the mountains, rooms with sea views.
Minuses :
1. The promised Wi-Fi throughout the territory is not and has never been there. Even at the reception, Wi-Fi did not work due to supposedly sudden problems with the Internet. But it is worth noting that the receptionist generously gave me his computer so that I could top up my mobile account online. And thanks for that
2. The hotel area is dirty, run down, rubbish everywhere.
3. Housekeeping - rating 2+. Only large debris was removed (garbage bin, large packages, etc. ). Small debris on the floor lay from the first day to the last, similarly with regards to coffee spilled on the floor. On the third day I could not stand it, left a tip. The tip was taken away - the garbage was left. True, having received a tip, they folded the towels with a bow. But damn it, I didn’t want a bow, but a banal cleaning.
4. Very hard waffle sheets were given as blankets.
5. Change of bed every two days (that's 5 * !! ), no one made the bed in between.
6. Cleaning is not in the morning, but usually in the late afternoon
7. At the bar, beer, vodka and diluted likeness of cola and fanta and ice and nothing else
8. Late dinner is bread and some kind of broth.
9. Menu - there was very little meat and rarely, they gave fish once a day. And the first soups, the second - most often rice in its various forms. Fruits - only watermelons, melons, apples, grapes. And then, 2 types at a time. At the same time, there was a lot of white cheese like feta cheese, which was prepared in many ways each time (both in pure form, and fried, and with spices). Terrible wine is available in the restaurant, smelling like colored alcohol. Snack bar - burgers, french fries. In the snack - it was tolerable as a snack. In general, food is a problem.
10. The staff almost does not speak Russian or even English (5 * and no English). When checking into the hotel explained by gestures. They only know MY FRIEND and OK. And all
11. For the past two days, toilet paper has disappeared in the room and in the public toilets. When I went to the reception about this, they put me a paper and offered to write a complaint to the general manager about this. 5 * did not run out of toilet paper. Like this????
12. The staff is busy with their own affairs, the bartenders are chronically on the phones and at the bar, in order to get something, you need to force the bartender to get off the phone. Adults are still reacting, and children are ignored. The lifeguard in the water park - similarly, either on the phone, or swims herself, instead of controlling what is happening on the slide.
13. The water park and the elevators and bars in the hotel have a life of their own. The elevator that descends to the beach - instead of 20:00, they could turn off at 19 or 19:30 suddenly. The bar, instead of 19, could close at 18-18:30, and open instead of 10 at 10:30-11. Likewise the water park.
14. A girl from an English family slipped on the territory in some kind of puddle, which was not removed, they asked to call a doctor because she injured her hand. Instead of a doctor, a manager came and started yelling that there is nothing to go where it is wet, but you have to go where it is dry. The doctor was never given.
In general, thrown out money, spoiled mood. It's not even worth half of what I paid.
The only good thing was the view from the window, that's all.
No more foot in there.
1. Very beautiful nature around the hotel, around the mountains, rooms with sea views.
Minuses :
1. The promised Wi-Fi throughout the territory is not and has never been there. Even at the reception, Wi-Fi did not work due to supposedly sudden problems with the Internet. But it is worth noting that the receptionist generously gave me his computer so that I could top up my mobile account online. And thanks for that
2. The hotel area is dirty, run down, rubbish everywhere.
3. Housekeeping - rating 2+. Only large debris was removed (garbage bin, large packages, etc. ). Small debris on the floor lay from the first day to the last, similarly with regards to coffee spilled on the floor. On the third day I could not stand it, left a tip. The tip was taken away - the garbage was left. True, having received a tip, they folded the towels with a bow. But damn it, I didn’t want a bow, but a banal cleaning.
4. Very hard waffle sheets were given as blankets.
5. Change of bed every two days (that's 5 * !! ), no one made the bed in between.
6. Cleaning is not in the morning, but usually in the late afternoon
7. At the bar, beer, vodka and diluted likeness of cola and fanta and ice and nothing else
8. Late dinner is bread and some kind of broth.
9. Menu - there was very little meat and rarely, they gave fish once a day. And the first soups, the second - most often rice in its various forms. Fruits - only watermelons, melons, apples, grapes. And then, 2 types at a time. At the same time, there was a lot of white cheese like feta cheese, which was prepared in many ways each time (both in pure form, and fried, and with spices). Terrible wine is available in the restaurant, smelling like colored alcohol. Snack bar - burgers, french fries. In the snack - it was tolerable as a snack. In general, food is a problem.
10. The staff almost does not speak Russian or even English (5 * and no English). When checking into the hotel explained by gestures. They only know MY FRIEND and OK. And all
11. For the past two days, toilet paper has disappeared in the room and in the public toilets. When I went to the reception about this, they put me a paper and offered to write a complaint to the general manager about this. 5 * did not run out of toilet paper. Like this????
12. The staff is busy with their own affairs, the bartenders are chronically on the phones and at the bar, in order to get something, you need to force the bartender to get off the phone. Adults are still reacting, and children are ignored. The lifeguard in the water park - similarly, either on the phone, or swims herself, instead of controlling what is happening on the slide.
13. The water park and the elevators and bars in the hotel have a life of their own. The elevator that descends to the beach - instead of 20:00, they could turn off at 19 or 19:30 suddenly. The bar, instead of 19, could close at 18-18:30, and open instead of 10 at 10:30-11. Likewise the water park.
14. A girl from an English family slipped on the territory in some kind of puddle, which was not removed, they asked to call a doctor because she injured her hand. Instead of a doctor, a manager came and started yelling that there is nothing to go where it is wet, but you have to go where it is dry. The doctor was never given.
In general, thrown out money, spoiled mood. It's not even worth half of what I paid.
The only good thing was the view from the window, that's all.
No more foot in there.
Translated automatically from Russian. View original
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