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Join Up threw in full. Who has the practice of such lawlessness, problem solving and compensation
Letter of excuse: "Due to the optimization of the flight program, the flight on this application will not be operated. It is proposed to rebook the application to Antalya at the cost of online selection." Antalya was not initially considered, only Bodrum ... moreover, they purposefully took Latania back in the beginning. July ... moreover, the prices are already cosmic for the norms of hotels ... moreover, they return the loot at the old rate, based on the "understanding of tourists" Understand-forgive (s)? Yeah shaZZ (((
Who faced such a kidk and how punished these freaks?!
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17 subscribers  • asked 2016-09-168 years ago
Answers  •  65
аватар musja7
Again the same rake with Joint. Guys, not the first year with them problems. Well, at least sometimes read the information yourself. the internet is full of it. Everything you wrote is common practice for Joins. They dump prices, but they throw it in full. Forget about this tour operator. You can write again that this is how I bring down competitors. But I'm not a travel agent. Just work related to the tourism industry. I don't care who you book tours from. But when I wrote more than once on turpravda that forget about Join, "this is the intrigues of competitors." Well, you take the risk yourself, buying tours from them, then what questions? About "punish". Did you read the contract you signed? There is a clause on the possibility of rebooking, and on changing not only the time of departure, but also flights. Joinins most often have all this spelled out. the tourist signs, therefore, agrees. subtract the contract. Joins changed airports of arrival, cities in the summer. What can I say now, when they really regulate the occupancy of flights.
аватар musja7
I’ll also tell you from practice that over the past few years, Joins have been sued more than once. As far as I know, there were practically no positive decisions for the benefit of the tourist (I know about 1 positive one a year ago).
аватар Kristina1818
Yeah, Join as always. We try not to book tours. But as luck would have it cheaper in relation to other operators. Somehow a tourist flew away and on this day they did not confirm the hotel. They had 3 days but they did it on the day of departure. So it's just better to overpay 2 thousand but fly away with a reliable tour operator.
аватар musja7
Kristina1818, I also wrote about such a popular scheme of theirs: there are reserve "left hotels", for which they deliberately set the price 20% higher. And there are popular hotels where they deliberately put a dumping price. And they sell to everyone. And then, someone gets on a purchased tour, and someone is offered a replacement with sauce "Look, we offer you a more expensive hotel to replace, and you don't have to pay extra at all" (in fact, the price for this hotel is still lower than in the armored one.The tour operator just deliberately overestimated the cost to show prestige.The difference in price is clear where.). There is another scheme when a chain of hotels of different prices belongs to one owner. A tour is for sale in his own more expensive hotel, he settles in another one. This is already a scheme of hotel owners and a tour operator. Join for the 2016 season allegedly "bought out" the maximum number of seats, compared with other tour operators. The result is understandable. Likewise with an air carrier.
аватар musja7
There are two air carriers in Ukraine. which are "famous" for their nuances. They are Bravo (which is TPG's main carrier) and Yanair (which is Joint's main carrier). Here are some other nuances
аватар klichko
Guys, I'm not "yesterday"
I was ready for risks such as a flight change, misunderstandings with the hotel (they wanted to check the booking before departure)
The price is certainly an incentive to grab it so early ... but satisfied "returnees" also drove
It infuriates that Bodrum is not even offered ... although there are tickets. And you can’t get Kemers for nothing ... especially at the current hellish price list
And most importantly, I decided on the first pancake lumpy because I want one hotel in egy, the cat is only near this radish ... and here we need to revise the pancake plans
The long-awaited velvet season is over... and beloved Latania ehhh sadness... (((
Thank you ... it's clear that the case is rotten
аватар Olgaolga153
There are so many complaints about this Join on the Internet that it's time to write a collective letter to the Ministry of Economy of Ukraine demanding to revoke the license of this miracle operator.
аватар klichko
Once again, no replacements are offered. Only surcharge for Antalya or go for today's already wild price list and Mustache!
One pair took directly from the join, they will now destroy the office. We have an agency dog-r ... a dead end
аватар Olgaolga153
klichko and Dalaman do not offer? Maybe there is something suitable in Marmaris or Fethiye? I would also be in a trance if I soaped the Aegean coast, and it would "suddenly" be replaced with Antalya. (((
аватар klichko
These are the thoughts that visited me ... or the boards were thrown stupidly or corporate parties will be sent on calm water and steep prices. But why don't they offer Bodrum, other dates?!
In any case, this is not just a scam, but an outright robbery!
аватар klichko
Olga, Alas, only Antalya and Egi. And I have a fad only in Bodrum! Friends are looking for an alternative and are losing their minds from the prices ... good hotels are more expensive than some kind of banana in July ((Another relatives did not have time for our date and took a week earlier. If they get to Latania, they won’t fix me!
Threat. I’m writing from the bodies, I can’t stick a like for a cry on a complaint, but rather an annihilation of a join ... a good idea
аватар Olgaolga153
Clear. But in general, TO should be responsible for such a force majeure. In theory, they should provide a similar hotel, but let them pay extra, it's not your fault. What was written in the contract? Is there something written about changing the hotel with a surcharge? Or a replacement for a lower-star hotel? And it is unlikely that they will prescribe the replacement of the region.
On the other hand, in the contract you can prescribe everything that the TO wants. The tourist simply has nowhere to go, he will sign everything. Often the contract itself is slipped at the last moment. However, if what is written in the contract clearly worsens the position (rights) of the consumer (tourist), then, accordingly, it cannot be applied. This is from international practice.
Yesterday I was already indignant at some topic, I suggested writing a petition through change.org about lawlessness in the tourist industry.
аватар musja7
Olgaolga153 , Joins are nicely covered "above". He has been conducting his schemes for more than a year; it is almost impossible to prove something. His offices operate on a franchise system, where it is generally impossible to find ends, and it is also difficult to track the work of employees (they give a franchise to everyone in a row). Those. fine with Joina cashing in "who needs it." They are the only ones who allow themselves to take payment for tours in foreign currency, although this is prohibited by law. Moreover, tourists also sign the terms of contracts, taking the risk "what if not with me."
The same main carrier of the Joints, Yanair (who doesn’t care about its passengers at all) belongs to Russian businessmen with a not entirely clean past (the same Yanchuk was sentenced to death in the UAE and now lives quietly in Germany)
аватар Kristina1818
What is your maximum budget? how many people, number of days and what are the departure dates? ) I'll see something for you))
аватар alex45
I also wanted to answer that if they have a "roof", and they seem to have it, then it is hardly possible to do something to "angry" tourists. This is the reality of Ukraine.
And it’s also good if you live in the capitals (Kyiv, Kharkov, Lvov), and if somewhere in the outback, from where you still have to get to the airport, and this is money, and upon arrival you are still shuffled from hotel to hotel, the arrival time changes and departure, etc. For example, I hardly, or rather, could not fly to Egypt. Charters from Zaporozhye are only John’s and they are, at best they are from the Dnieper, at worst - Odessa. So I had to fly from Kharkov , having bought a tour from Aneks, but to another hotel and getting home with a hassle. So, guys - turpravdintsy, boycott the Johns, what - realties, but there will definitely be trouble with them.
аватар klichko
I’m taking through a friend for years, according to the scheme, I got a tour, gave a full face, a friend sent a request (the data of all relatives in the database), I’m making money in 3 days. Nothing like this for a long tail of trips was not and did not even hear. Flight change is ok, overbooking is ok, force majeure is understandable... but here it's just chaos. In fact, go through the woods ... or "any whim for your money." And why should I pay extra for what I don’t need, if I can take all this without them? Bredyatina is not to say mockery. They don’t bother to offer any replacements or even explain ... you just fly by, don’t expect any compensation or even an apology ... stupidly nafik from the beach period
To pick up a tour and the master herself ... all the more I know where and when I need to. I picked up a pancake ... I also knocked out a crowd on Latania ... that's what's disgusting
аватар Olgaolga153
alex45 ____ These are the realities of Ukraine.
These are the realities not only of Ukraine. In the Russian Federation, there are also enough unclean representative offices in various fields, including tourism. And I understand you perfectly. We ourselves fly from Moscow, which still needs to be reached by train. And this adventure: home-station-train-station-taxi-airport-transfer-hotel... sometimes very tiring. Especially if the transfer is long-distance, and in Moscow the flight is delayed. It is clear that charters. But still, I try to protect myself as much as possible by choosing MOT. Be sure to look with which airline he has a contract. Hotel Aneksa "rejected" only for the reason that the flight with Azur Air (ex. Katekavia). Although they had a tempting offer for the price, they were afraid to contact Azur. Reviews about this carrier are such that they only work in the company with your Join for complete happiness, or rather the misfortune of tourists.
аватар Olgaolga153
A drop sharpens a stone not by the force of impact, but by the frequency of its fall.
I agree with alex45, it is necessary to block this TO by all possible means: complaints, lawsuits, claims, and collective ones. Any company can have force majeure, but for Join it seems to be a way of life. There are laws, after all. including Law "On Protection of Consumer Rights". If TO does not respect its consumer, let it go to the forest.
аватар agent_borabora
What are you complaining about Join? Have you read reviews? Did you listen to the agent? Drink on yourself.
аватар klichko
A pretty thing ... with such an attack, the country needs to be changed. My agent just traveled with a joint, I know about the risks even without especially gifted ones ... but this situation does not fit into the legal field. Is there anything to say about the case?
аватар agent_borabora
According to the experience of our tourists, Join postponed flights, put forward additional payments, promised a lot, but in the end did not compensate anyone for anything.
аватар Olgaolga153
It is necessary through the court to demand the recovery of funds with interest, tk. face the fact of fraud, collect from them a fine for the misuse of other people's money, and at the same time compensation for court costs.
In addition, the TO is responsible for including in the contract for the sale of the tourist product conditions that infringe on the rights of the consumer in comparison with the conditions established by federal laws, the Rules and other regulatory legal acts of the State.
It's time to put them in their place, otherwise this Join has completely lost his fear.
аватар musja7
klichko, it is sometimes beneficial for travel agents with Join to rest (especially if your agent is also the owner of the travel agency part-time :). Join agents this year for promoting their hotels gave excellent benefits with the opportunity not only to earn up to 17% commission, but also to relax in their "exclusive" hotels almost for nothing. My agent (and part-time girlfriend) also this year, according to such a scheme from Joins, with her family, rested for 2 weeks twice a season. She risked perhaps a possible shift in the time of flights. But certainly not a hotel.
аватар musja7
agent_borabora. what to compensate? you yourself have seen their contracts, everything that is possible is written there. And the tourist, signing this contract, agrees "to everything that is possible". Those. all the risks are practically on it
аватар klichko
2 agent. Or read everything by moving your lips or don't blow bubbles. What cretin would pay extra for an unnecessary tour at the price of today?!
2 Olga,+ 100000
The agency won't fight because of us. All hope for friends, the cat concluded a direct contract with the joint. I'm waiting for the results, there the guy does not understand jokes. And I will take a lesson ... I will also take it directly, up to a provocation! For some reason, only they sell reds, and I don’t need to go there (c) But the contract will be armor! I'll shove another bucks and shoot on camera
аватар klichko
Selyavi is like that. Friends came to the pogroms in the join, but came out "combed". Smiles, excuses "we ourselves are not local", promises of a brighter future with a "best option" ... divorce, nonsense, I don't interfere, they need to fly out clearly by dates
Wahh they throw some bone in the throat.. you can fly to Bodrum on the 27th BUT! It doesn’t even smell like patching at any price, and what was lying nearby abruptly flew into space. The problem asks, what for do I need your "replacements", if I myself can buy unnecessary things at the moment, only well, he's so overpaying. I'm taking the money, I'll monitor it, maybe some kind of la blanche will go down, which is very unlikely. But the bastards broke off firmly, all desire was repulsed
I’ll also see where my friends will get on the 23rd ... Patching in a deaf foot
Grand merci to all sympathizers
аватар musja7
klichko, friends agreed to Antalya? I saw on 22.9 a canceled tour at a good price (not from Join) - 30 thousand for 2 to Queens Park Tekkirova (the hotel itself is already in the stop) with a departure from Kyiv for 8 nights (departure from Kyiv at 2:15, from Antalya 23 :ten).
I also saw on 24.09 a canceled tour for 2 to Cyprus (Ayia Napa) at Tasia Maris Sands with breakfasts and dinners, with a penthouse room with a frontal sea view at a price of 1150 euros for 10 nights
аватар alex45
Read carefully! No wonder the saying "Cheap fish - bad yushka." Same with John. Cool friends, as I understand it, have not achieved anything. Is it true or not?
Take money! Considering that you are an old tourist, try to book a hotel on your own and fly to Bodrum by low-cost, will it be much more expensive given the current hassle
I have not contacted John since last year, when John was not even interested in how his group got to Zaporozhye from Hurghada (departure from the hotel at 4-00, arrived at Zaporozhye airport at 23-30). that John was related to the tour group was forgotten as soon as the plane took off.
Who cares - in my report on a trip to Lilliland last year, our ordeals are.
аватар alex45
Olga! By the way, this year I flew from Kharkov to Sharm, I took a ticket from Anex and their air carrier was Azur Air, but Ukraine. New plane, everything is cultured, flights are both minute to minute, no comments.
I, too, knowing this airline, but Russian, was very afraid, apparently it is necessary to win a place under the sun in Ukraine, while they are trying.
аватар musja7
alex45, Azur air in Ukraine had very few cases of flight rescheduling this year. At least there were none from Lviv at all. I flew more than once when they were Utair. Also didn't get transferred. Although of all the charter air carriers, I like Windrose the most.
Join to Egypt in the summer, too, as he wanted to move the departure time and change the airport. In August, it was such that a few hours before departure, the departure airport and departure time in Kyiv were changed - from 23 kopecks to 21.00, and half of the tourists on this flight almost missed the plane. Who was to get there? The travel agents themselves were shocked, because Join did not even bother to warn them. Accidentally, by tracking, they found out that the previous flight simply "disappeared" and began to look for it (and it was also a day off)
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