Your rating of this hotel:
3.0
from 10
Hotel ratings by criteria:
Rooms:
5.0
Service:
4.0
Cleanliness:
1.0
Food:
3.0
Amenities:
4.0
Arrived in Turkey early in the morning. A family of four - two adults, an 11-year-old boy and a 6-year-old boy.
The transfer came from Annex Tour.
The bus was almost completely filled with vacationers, transported to 9 hotels. Our hotel was 4th on the route.
Until the evening of August 24, the rest was normal, only the queues at the restaurant for food were confusing, because there was one person handing out food, such as salads, slicing cheese, ham, pastries and porridge - it created four long queues, there were no distances. We returned to the room before dinner and called us with the reception with the information that the transfer was sick Kovid, in connection with which we are obliged to move to another observation. Territorially, our new place of residence was near the reception, 30 meters away.
Our relocation was handled by an employee of the Nice Hotel, who was to continue our observation.
We were also promised to fulfill any requests for food or whatever we needed, with the clarification that no matter what happened to the test results, we will no longer be able to move freely around the hotel. Since he had his own work schedule, it turned out that the next day he was a day off and promised that he would be replaced, will give our contact to contact the girl who will call us back.
25.08
Waking up in the morning and wanting to have breakfast, faced with the fact that the phone in the room does not work, Nice does not answer messages or calls. The room was not prepared for living, there was no drinking water and no telephone connection, as a result at 9.30 we had to put on a mask and go to the reception to ask for food and water and fix the phone in the room. The food was brought in 1 hour and without even asking what we wanted, the phone was made only in the afternoon (there was no breakdown of the device, it was simply disconnected from the line because it was turned on remotely).
After an unauthorized trip to the reception, we were approached by a hotel employee who settled on the floor below and supervised our movement. He also periodically brought food and drinks when it came to us, after serving other, happier customers. What was not eaten was left near the room and all this was in a closed corridor until his next arrival, as a result of the smell in the corridor was still the same, given that even at night below 22-24 ° C was not on the thermometer. After fixing the phone, we were able to call the reception and ask to clean up, without our request, no one did anything. The officer who was assigned to supervise us was not Russian-speaking or even English-speaking;
Around 12.00 we got a call from Nice and said that in 15 minutes.
they will come to us to do a test for kovid, doctors came to the hotel, and it was immediately announced that we do the tests at our expense, and it's 30 euros per person, the four of us, that is 120 euros. When we asked where the evidence was that there was a patient on our bus and which hotel he went to, no information was given, referring to the fact that there was a call and that was enough to isolate us and forcibly perform a test. According to the hotel administration and our guide, who did not participate in this whole story at all, the insurance will cover everything for us, do it and after arriving home you will get everything back. But we didn't even have the technical ability to contact the insurance company because the phone in the room didn't work. It is good that there was money in the account and with the help of roaming this issue was clarified - the insurance does not cover it.
What worried us the most was not 120 euros, but on what basis we were kept under observation, without having any justification that he was ill, and if so, why.
One of the hotel's directors came to us (as it turned out that there were several of them, according to the divisions, which raises doubts as to whether he was the director because we were not shown any documents), a Russian-speaking girl and a security guard. On our claims that all this is unfounded and we are not kept in the room illegally, they force us to take tests, and even at our expense, they said that if we refuse, they will call the gendarmes and continue to communicate with them. We will be taken out of the hotel and what will happen next, they do not know, especially.
Since we were with children, the adventures with the police were of no use to us, so under pressure and possible problems we went on a leash and passed the tests, which we eventually beat, that we wanted to pass them ourselves.
We were also told once again by the hotel administration that if the test is positive, we stay in the country until recovery, if negative, we must contact your tour operator or insurance company to buy us tickets home or stay in the same rooms on observation before the end of the holiday and fly away as planned on the date of pre-booked tickets, ie without options, healthy or not, the holiday is over.
When we agreed to the tests, we emphasized several times that we needed printouts of the results and a check that we paid for them, we were assured that everything would be fine, the hospital that did these tests would send everything when the tests were done.
Upon check-in at the hotel, we were given papers in Turkish and English, explaining that this was proof that we were not sick or had not been ill before.
In fact, it turned out that we signed a mandatory test on the code for any suspicion.
But no one talks about it, and because of our weak English and complete lack of knowledge of Turkish, the signatures were put to trust the hotel. During this period, our temperature was measured once, on arrival at the hotel, at the reception. After that, no one ever measured, even when we moved to the observation and stay in a guarded room, which indicates our health hotel sneeze.
After taking the tests, they brought us a kettle, a block of water, a block of cola, a sprite and a fan, a box where everything was sketched, disposable cups, forks, spoons, knives, napkins, bags of sugar, instant coffee that we do not drink. Is it Ultra all? And all this was brought in such quantities that it became clear that we are here for a long time! !!
Again, after we took the tests for the code, they allegedly fixed our phone, in fact, just turned it on.
We called the insurance company.
They also called the Annex Tour hotline, but from their mobile phone, because they couldn't do it from the phone in the room. The purpose of the call was to find out if they knew our situation, about the patient on their transfer, and so on. The Annex was not aware of the patient's code, our application was recorded and will be investigated. Neither the hotel nor the guide Emin was able to contact, report such a big problem, because this transfer was from the Annex tour. And tourists of 9 hotels suffer. The Annex promised to look into the situation and confirmed that after the test results, if they are negative, we can use all the services of the hotel, for which we paid for free access. But, as it turned out, not so! And such a huge network as the Annex does not know anything about the Turkish law on observation.
In the evening of that day was the only time when the reception itself called us to ask what we want for dinner, there was nothing more from the hotel, only at our request, and several times, an hour or more than requested.
Nice was also asked if he would be at the hotel tomorrow, because we were essentially dropped off for a day on tour, which she said was just a translator, and Nice replied that he would come to us too.
26.08
Nobody called us in the morning, did not ask how we feel, what we want for breakfast, or what we need at all. They called and ordered food. At 12.00 we took a tour, to find out how our test results were, to which we did not receive an answer, because she allegedly did not have any information yet, she said that she would clarify with the director and dial. At 14.00 Nice called us back and said that from today we will eat on a special menu and gave a list of what to choose from.
Everything that was offered to us and our children did not suit us very well, the children wanted french fries and pizza, which was usually served for lunch at a restaurant, but we were denied. There is no choice, we ordered from what is offered, but we had to wait a long time, until about 15.30 (! ) Just brought lunch. The side dish was very salty, the soup was not edible, the children just could not eat it, ate some cakes, which just asked for a plus to the menu, so the whole lunch the children had. From 2 pm to 3.30 pm we had several reminder calls for lunch, although it started at 12.30 in the hotel.
Around 15:00 at the next attempt to ask for food Nice said that the results of the tests we all have negative, we reminded him to ask to print out the tests, a check for payment. By 15:30 he will bring the test results, without a receipt for payment. Time of analysis results on the printout on August 26 at 1.35, because half of the day our tests were ready and the results are known!
When Nice brought the results, he reiterated that we can not leave the room, even with negative results, the rules of the hotel in the country, that we have two options - to stay in the room until the end of his vacation or buy tickets and fly. Referring again that the costs will be reimbursed by our insurance company or let the travel agency buy, in general, understand for yourself.
After the news on the phone from Nice at 15.00 that our tests are negative, we called from mobile in roaming to the hotline of the Annex Tour, number +902423240095, asking why we should be in the room, if the test is negative, to which we received an answer, yes, there is such a law-instruction of the Ministry of Health, we do not know the exact wording, but no one but Turkish hotels know about it and no one is informed!
Around 15.00-16.00 we received a call from a representative of the Annex Tour named Mamed with a request not to put pressure on the hotel, which is such a law in Turkey.
08) wrote at 12:40, then two more messages, when the test results came, answered an hour and a half later, asking us the numbers of vouchers, which he wrote down at the meeting and asked, is this hotel Crystal Flora?
In general, complete indifference and incompetence! ! ! !!
Also, all the time, from the moment we were told that we were riding in a bus with an alleged covid patient, we were in touch with our travel agent "Come with us", who in turn tried to achieve the truth and restore for us the conditions of stay in hotels. Numerous calls to the hotel at the reception to clarify the situation, the calls were simply reflected and ignored, hearing about the phone hung up. Calls to the tour operator Annex also did not help the situation, some promises and excuses. Despite the fact that the Annex assured that there are no departures for the coming dates, our travel agent was able to find four tickets, and it took minutes. 30-40, it was about 16.00, departure at 20.15 the same day.
T. k.
our last lunch at the hotel failed, there was nothing to eat because of salty and tasteless food on a special menu, we gathered and were ready to leave, to run away from this "hospitable" hotel. The transfer to the airport was also found and ordered by our travel agent, there was no assistance from the hotel, as well as from the Annex Tour.
When we left, we reminded that we were not given checks to pay for the tests. At the same time, no one was particularly interested in where we were, what we were going on, complete indifference, the main thing for them is that we are leaving this hotel. All the time we spent at the reception and next to us, a man stood aside, watching not to go around the hotel. They also saw a passing driver, who was in such a hurry to his car that he couldn't even find it for 2 minutes. time to find out where we are?
Of all the staff, only Nice took part, relocating us and leading us as best he could, as far as his management and everything allowed.
Tour - purely translation, accept information from us and pass on, no participation. No one else to mention…
For two days no one cleaned the room, I changed the garbage myself, I was asked how I felt when I took the tests, the temperature was measured for everyone once during the check-in at the hotel. Nobody remembered your problem from the Turkish side, you always had to call and remind, demand.
After arriving home, on August 26, our guide called me back, asked how we got there, he did everything possible to help us ! ! ! ! ! ! ! ! But he was not allowed to visit us, he was forbidden to communicate! ! ! ! ! ! ! I reminded about the phone call, so it turns out he always called us! ! ! ! ! In the evening of the same day, Nice called me back and - oh, miracle! - I also inquired how we arrived, and it turns out that he was not allowed to visit us either! !!
Were it not for the help of our travel agent from "Come with us", at best we would have spent our vacation on observation until August 31 in a room isolated from everything and went home, and at worst I'm afraid to imagine, because in a foreign country without support is very difficult , and the host party should not forget about it!
The transfer came from Annex Tour.
The bus was almost completely filled with vacationers, transported to 9 hotels. Our hotel was 4th on the route.
Until the evening of August 24, the rest was normal, only the queues at the restaurant for food were confusing, because there was one person handing out food, such as salads, slicing cheese, ham, pastries and porridge - it created four long queues, there were no distances. We returned to the room before dinner and called us with the reception with the information that the transfer was sick Kovid, in connection with which we are obliged to move to another observation. Territorially, our new place of residence was near the reception, 30 meters away.
Our relocation was handled by an employee of the Nice Hotel, who was to continue our observation.
We were also promised to fulfill any requests for food or whatever we needed, with the clarification that no matter what happened to the test results, we will no longer be able to move freely around the hotel. Since he had his own work schedule, it turned out that the next day he was a day off and promised that he would be replaced, will give our contact to contact the girl who will call us back.
25.08
Waking up in the morning and wanting to have breakfast, faced with the fact that the phone in the room does not work, Nice does not answer messages or calls. The room was not prepared for living, there was no drinking water and no telephone connection, as a result at 9.30 we had to put on a mask and go to the reception to ask for food and water and fix the phone in the room. The food was brought in 1 hour and without even asking what we wanted, the phone was made only in the afternoon (there was no breakdown of the device, it was simply disconnected from the line because it was turned on remotely).
After an unauthorized trip to the reception, we were approached by a hotel employee who settled on the floor below and supervised our movement. He also periodically brought food and drinks when it came to us, after serving other, happier customers. What was not eaten was left near the room and all this was in a closed corridor until his next arrival, as a result of the smell in the corridor was still the same, given that even at night below 22-24 ° C was not on the thermometer. After fixing the phone, we were able to call the reception and ask to clean up, without our request, no one did anything. The officer who was assigned to supervise us was not Russian-speaking or even English-speaking;
Around 12.00 we got a call from Nice and said that in 15 minutes.
they will come to us to do a test for kovid, doctors came to the hotel, and it was immediately announced that we do the tests at our expense, and it's 30 euros per person, the four of us, that is 120 euros. When we asked where the evidence was that there was a patient on our bus and which hotel he went to, no information was given, referring to the fact that there was a call and that was enough to isolate us and forcibly perform a test. According to the hotel administration and our guide, who did not participate in this whole story at all, the insurance will cover everything for us, do it and after arriving home you will get everything back. But we didn't even have the technical ability to contact the insurance company because the phone in the room didn't work. It is good that there was money in the account and with the help of roaming this issue was clarified - the insurance does not cover it.
What worried us the most was not 120 euros, but on what basis we were kept under observation, without having any justification that he was ill, and if so, why.
One of the hotel's directors came to us (as it turned out that there were several of them, according to the divisions, which raises doubts as to whether he was the director because we were not shown any documents), a Russian-speaking girl and a security guard. On our claims that all this is unfounded and we are not kept in the room illegally, they force us to take tests, and even at our expense, they said that if we refuse, they will call the gendarmes and continue to communicate with them. We will be taken out of the hotel and what will happen next, they do not know, especially.
Since we were with children, the adventures with the police were of no use to us, so under pressure and possible problems we went on a leash and passed the tests, which we eventually beat, that we wanted to pass them ourselves.
We were also told once again by the hotel administration that if the test is positive, we stay in the country until recovery, if negative, we must contact your tour operator or insurance company to buy us tickets home or stay in the same rooms on observation before the end of the holiday and fly away as planned on the date of pre-booked tickets, ie without options, healthy or not, the holiday is over.
When we agreed to the tests, we emphasized several times that we needed printouts of the results and a check that we paid for them, we were assured that everything would be fine, the hospital that did these tests would send everything when the tests were done.
Upon check-in at the hotel, we were given papers in Turkish and English, explaining that this was proof that we were not sick or had not been ill before.
In fact, it turned out that we signed a mandatory test on the code for any suspicion.
But no one talks about it, and because of our weak English and complete lack of knowledge of Turkish, the signatures were put to trust the hotel. During this period, our temperature was measured once, on arrival at the hotel, at the reception. After that, no one ever measured, even when we moved to the observation and stay in a guarded room, which indicates our health hotel sneeze.
After taking the tests, they brought us a kettle, a block of water, a block of cola, a sprite and a fan, a box where everything was sketched, disposable cups, forks, spoons, knives, napkins, bags of sugar, instant coffee that we do not drink. Is it Ultra all? And all this was brought in such quantities that it became clear that we are here for a long time! !!
Again, after we took the tests for the code, they allegedly fixed our phone, in fact, just turned it on.
We called the insurance company.
They also called the Annex Tour hotline, but from their mobile phone, because they couldn't do it from the phone in the room. The purpose of the call was to find out if they knew our situation, about the patient on their transfer, and so on. The Annex was not aware of the patient's code, our application was recorded and will be investigated. Neither the hotel nor the guide Emin was able to contact, report such a big problem, because this transfer was from the Annex tour. And tourists of 9 hotels suffer. The Annex promised to look into the situation and confirmed that after the test results, if they are negative, we can use all the services of the hotel, for which we paid for free access. But, as it turned out, not so! And such a huge network as the Annex does not know anything about the Turkish law on observation.
In the evening of that day was the only time when the reception itself called us to ask what we want for dinner, there was nothing more from the hotel, only at our request, and several times, an hour or more than requested.
Nice was also asked if he would be at the hotel tomorrow, because we were essentially dropped off for a day on tour, which she said was just a translator, and Nice replied that he would come to us too.
26.08
Nobody called us in the morning, did not ask how we feel, what we want for breakfast, or what we need at all. They called and ordered food. At 12.00 we took a tour, to find out how our test results were, to which we did not receive an answer, because she allegedly did not have any information yet, she said that she would clarify with the director and dial. At 14.00 Nice called us back and said that from today we will eat on a special menu and gave a list of what to choose from.
Everything that was offered to us and our children did not suit us very well, the children wanted french fries and pizza, which was usually served for lunch at a restaurant, but we were denied. There is no choice, we ordered from what is offered, but we had to wait a long time, until about 15.30 (! ) Just brought lunch. The side dish was very salty, the soup was not edible, the children just could not eat it, ate some cakes, which just asked for a plus to the menu, so the whole lunch the children had. From 2 pm to 3.30 pm we had several reminder calls for lunch, although it started at 12.30 in the hotel.
Around 15:00 at the next attempt to ask for food Nice said that the results of the tests we all have negative, we reminded him to ask to print out the tests, a check for payment. By 15:30 he will bring the test results, without a receipt for payment. Time of analysis results on the printout on August 26 at 1.35, because half of the day our tests were ready and the results are known!
When Nice brought the results, he reiterated that we can not leave the room, even with negative results, the rules of the hotel in the country, that we have two options - to stay in the room until the end of his vacation or buy tickets and fly. Referring again that the costs will be reimbursed by our insurance company or let the travel agency buy, in general, understand for yourself.
After the news on the phone from Nice at 15.00 that our tests are negative, we called from mobile in roaming to the hotline of the Annex Tour, number +902423240095, asking why we should be in the room, if the test is negative, to which we received an answer, yes, there is such a law-instruction of the Ministry of Health, we do not know the exact wording, but no one but Turkish hotels know about it and no one is informed!
Around 15.00-16.00 we received a call from a representative of the Annex Tour named Mamed with a request not to put pressure on the hotel, which is such a law in Turkey.
08) wrote at 12:40, then two more messages, when the test results came, answered an hour and a half later, asking us the numbers of vouchers, which he wrote down at the meeting and asked, is this hotel Crystal Flora?
In general, complete indifference and incompetence! ! ! !!
Also, all the time, from the moment we were told that we were riding in a bus with an alleged covid patient, we were in touch with our travel agent "Come with us", who in turn tried to achieve the truth and restore for us the conditions of stay in hotels. Numerous calls to the hotel at the reception to clarify the situation, the calls were simply reflected and ignored, hearing about the phone hung up. Calls to the tour operator Annex also did not help the situation, some promises and excuses. Despite the fact that the Annex assured that there are no departures for the coming dates, our travel agent was able to find four tickets, and it took minutes. 30-40, it was about 16.00, departure at 20.15 the same day.
T. k.
our last lunch at the hotel failed, there was nothing to eat because of salty and tasteless food on a special menu, we gathered and were ready to leave, to run away from this "hospitable" hotel. The transfer to the airport was also found and ordered by our travel agent, there was no assistance from the hotel, as well as from the Annex Tour.
When we left, we reminded that we were not given checks to pay for the tests. At the same time, no one was particularly interested in where we were, what we were going on, complete indifference, the main thing for them is that we are leaving this hotel. All the time we spent at the reception and next to us, a man stood aside, watching not to go around the hotel. They also saw a passing driver, who was in such a hurry to his car that he couldn't even find it for 2 minutes. time to find out where we are?
Of all the staff, only Nice took part, relocating us and leading us as best he could, as far as his management and everything allowed.
Tour - purely translation, accept information from us and pass on, no participation. No one else to mention…
For two days no one cleaned the room, I changed the garbage myself, I was asked how I felt when I took the tests, the temperature was measured for everyone once during the check-in at the hotel. Nobody remembered your problem from the Turkish side, you always had to call and remind, demand.
After arriving home, on August 26, our guide called me back, asked how we got there, he did everything possible to help us ! ! ! ! ! ! ! ! But he was not allowed to visit us, he was forbidden to communicate! ! ! ! ! ! ! I reminded about the phone call, so it turns out he always called us! ! ! ! ! In the evening of the same day, Nice called me back and - oh, miracle! - I also inquired how we arrived, and it turns out that he was not allowed to visit us either! !!
Were it not for the help of our travel agent from "Come with us", at best we would have spent our vacation on observation until August 31 in a room isolated from everything and went home, and at worst I'm afraid to imagine, because in a foreign country without support is very difficult , and the host party should not forget about it!
Translated automatically from Ukrainian. View original
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OTHER REVIEWS ABOUT THE HOTEL
- Great hotel!
- The hotel is disgusting, the staff at the reception is not competent
- Nice hotel, great sea, good food
- Beautiful views and tiny rooms
- Good hotel. Hard 4
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