Ужасное отношение персонала к пожилым людям Terrible attitude of the staff towards the elderly

On July 13, my mother and aunt moved in, this is their first independent trip without children. Probably the last one without us, because I would not allow such an attitude towards my parents!
More:
1. Moms over 65! And they asked for a room not far away, as their legs hurt and it is difficult to walk far. The result - they settled in the very last bungalow near the fence on the border, number 943! Mom called and cried . .
2. The water in the shower does not even drain in the room, the repair is old, but everyone writes about it . .
3. They settled for a very long time and not immediately, until my mother began to remind me of herself, as other tourists came and they were settled immediately . .
4. I looked at the sites - hotel rooms are for sale. But why my relatives were settled on the edge of the hotel, despite their age - to put it mildly, upsets. Hotel tickets are not cheap.
I understand one thing, if they were with me, I would have demanded a different number, and the elderly are not put in anything there and do not respond to their simple requests! They didn't want anything special.