Good stay, it's a pity that there are bed bugs in the room!

Written: 23 july 2018
Travel time: 12 — 22 july 2018
Who does the author recommend the hotel to?: For families with children
Your rating of this hotel:
9.0
from 10
Hotel ratings by criteria:
Rooms: 4.0
Service: 10.0
Cleanliness: 5.0
Food: 10.0
Amenities: 10.0
I just got back from vacation yesterday and am writing this review in hot pursuit.
The choice of the hotel was treated very responsibly, it took a long time to choose and read reviews and settled on Camellia Club in Side, 55 km from Antalya Airport. We arrived at the hotel at 6 in the morning and waited for check-in until 14. We were put on bracelets and offered, leaving
suitcases at the reception, go to a restaurant (it opened at 7).
The restaurant, more like a canteen, offered a very generous range of food to choose from. For 10 days of stay, you can really get fat from this endless catering department.

In the restaurant, the food is placed in different places, so that there would be no queues. The only thing is that the choice of soups is small - there are always two. There were more sweets - just an unrealistic amount, you can’t try everything. For a week only once there were crayfish, shells, shrimps. There was plenty of meat and fish for every taste, side dishes were the same. Vegetables, fruits and snacks are full of all sorts. As many people write here, you definitely won’t stay hungry ????
A little about the hotel.
The general name is KAMELYA COLLECTION exclusive hotels, this is the territory shared by two more hotels Fulia and Celine.
Celine and Fulia are high-rise five-star mansions, with luxurious rooms overlooking the sea. Our hotel offered to check in standard rooms in two-story brick houses, designed for several rooms. Unfortunately, there are no sea views. There are views of the beautiful territory, it is very well-groomed, majestic palm trees stand around, oleanders and luxurious hibiscus are fragrant. There is a huge area to walk around. We got a room with a view of the trees behind which there was a road. But everything suited us, they were not going to sit by the window to rest.
About the room itself, everything is very decent. TV set with 3 Russian channels, condo, replenished bar, safe, balcony, large bed for us and a separate one for the child. The bathroom has clean towels, shampoos, conditioners, gels, lotions, soap, three pairs of disposable slippers. The plumbing, of course, is not cleaned to a shine, but we did not pay attention to it. Comfortable beds with snow-white sheets.
From now on, I'll start about the extremely unpleasant.
After sleeping one night, I found bedbug bites on my body! Having dismantled my bed, I found traces of bloodsuckers! The shock knew no bounds! And this is a 5 star hotel. We ran to our guide. Oddly enough, no one was surprised, apparently the usual situation !!!
At first, I was denied. The room will not be changed, only linen. What's the point?? ? Bed bugs live in furniture, not linens. After yelling a little and being indignant at the service, they offered me to replace the beds themselves. We spent half a day in the room, they came to replace the bed, the beds were not touched. Again called the guide, waited until the evening, replaced the bed. The whole day went down the drain. And three more days for painful scratching and itching from bites!

No apology was brought, apparently this is how it should be in a five-star hotel!
But we tried to forget this incident and enjoyed our holiday.
We liked everything! The cleanest pools, a cool water park, cozy bars, an awesome huge sandy beach, a warm sea with waves, a beautiful promenade. The child liked to go to the kids club. There you can watch cartoons, lying on the floor on soft pillows, play Lego, Playstation, and various other animation programs.
There is a lot of entertainment in the hotel. These are foam parties and garden parties, tropical parties, discos, various shows, etc.
Sea drinks, including imported ones. Beer is excellent, lemonade and cocktails are delicious.
Separately, I want to write about the sunbeds near the pools. They are constantly busy. People get up at 5 in the morning and throw their towels on them and then go back to sleep. But this is nonsense!! ! But this is the problem of people, not the hotel. Near the sea there are a huge number of sun loungers and they are always free.
You can write about the hotel indefinitely. Everything is great, except for the bedbugs. Russian-speaking staff is almost everywhere.
Only it was very stuffy, even at night.
We liked everything, we will come again!
Translated automatically from Russian. View original