Обслуживание нулевое Maintenance zero

My friend and I checked into the hotel on Friday, our booking was accompanied by a SPA package (LUXURY SPA (for two) - Gommage Marrakesh with Black Soap in the Hammam (2), Aroma massage (2), Thermal Suite care "Diamond Lifting" ( 1), SPA hand care (1)). The administrator Natalia informed us that the SPA is very busy and the time at which we can get there is 20:30. (SPA is open until 21:00). In addition, when booking through the hotel website, we knew the total cost of the room and the package, it turned out to be different upon arrival, and we had to prove our case. We booked a standard room with 2 separate beds, but it turned out to be with one large one and we had to wait another 40 minutes until the beds were moved apart. After settling in, we went to the pool to spend time there before the scheduled procedures.
At 20:30 no one us. naturally did not expect. After we tried to find out on our own where we should go, we were forced to return to the reception and check with the employee where and to whom we should go. After 10 minutes of active conversations, a group of spa specialists appeared who had no idea that they should still have guests when they were already leaving home.
SPA care took place, after long discussions and no longer brought any pleasure, since everything was done in a hurry.

(these were Gommage and Aromamassage, which, during the discussion, they also tried to separate on different days).
Breakfast. For the number of people who live in the complex - the breakfast room is quite small. Breakfast - Buffet and for its condition, the presence of dishes, dishes, no one monitors. What you find is what you will eat, as a matter of fact.
At 12:00, according to the Administrator's appointment, we had a face and hand care, which had to take place in parallel. The nightmare I saw there, I will never forget. Hand care consisted of massage and paraffin wax. The paraffin was turned on right in front of us. They asked me to wash my hands and apply cream. then try to dip your hands so that the puddle that formed in the bath on unmelted paraffin envelops your hands . . (THIS IS JUST AN INCREDIBLE SIGHT)!
Of course, after that there was a scandal. The hostess appeared and had a long dialogue with my friend. It ended on her part as follows: "Girls, I'm sorry, I'll think about what to do so that you remember your vacation as pleasant. "
And you know what? It was just said to the wind. Neither on the same day, nor the day after, no one took any action. Empty words thrown to the wind.
If you choose where to go out of town, arrange a relaxation for yourself, think carefully before you go to the spa seasons.