Бардак Mess

In a word, mess!! ! Reception staff is irresponsible! We lived from 25.06. to 28.06. 2016 We booked a room for three people, and the reservation was for two, it took a long time to explain to the administrator - until it came to her! Accordingly, the room was completed for two. In the evening, I dialed the reception and accommodation service more than 10 times in order to inform that there was no third set, but it was useless - no one answered the phone! I went down to the administrators - there are 4 people (I don’t know why there are four of them - probably for furniture). When I asked if they were embarrassed by repeated phone calls, the answer was - "We have a big check-in" (there were only two guests near the counter). After 15 minutes, the maid came not with an apology, but with a disgruntled face began to convince me that she was bringing the third set! She must have forgotten where she works! Hospitality service is not familiar to her! The rooms are not checked for check-in, the air conditioner did not work - they changed the batteries, it began to leak, I had to get acquainted with those. service! During the current cleaning, the towel is not changed, there are no slippers in the room, in the shower fungus! I came to relax, but I had to get acquainted with the staff of the Arcadia Hotel! Of course, I understand that this is a resort town and the hotel somehow keeps afloat and the Administration is not particularly worried about the guests coming back to them again!