Nice place with bad service

Written: 17 september 2019
Travel time: 26 — 30 august 2019
Who does the author recommend the hotel to?: For a relaxing holiday; For families with children
Your rating of this hotel:
5.0
from 10
Hotel ratings by criteria:
Rooms: 7.0
Service: 1.0
Cleanliness: 3.0
Food: 4.0
Amenities: 3.0
Completely agree with all the latest reviews. The place is beautiful, pine forest, heated outdoor pools. But the service is not what he wants, but requires the best. It seems that the owners have long ago thrown off management to hired management, who also do not care.
We lived in chalet number 4, a three-bedroom villa with a pool and a jacuzzi on the street, our own territory. Everything is fine until there is a need for a service : )
1. You can call the reception at least 15 times and ask for additional. a blanket, but until you yourself go there and ask in person - they won’t bring you.
2. I only managed to persuade the third waiter to clear the table.
3. Milk for cereal is taken out only in the amount of 0.5 liters for all guests. When it ends, you need to wait 40 minutes until "it warms up" (according to the staff). And so every morning!
4. But when they do bring milk, the cereal is already over : ) And another 25 minutes of waiting.
The restaurant is overpriced. Borscht - 280 UAH, for example. Portions are small.
Translated automatically from Russian. View original