Your rating of this hotel:
3.0
from 10
Hotel ratings by criteria:
Rooms:
3.0
Service:
6.0
Cleanliness:
3.0
Food:
2.0
Amenities:
5.0
We lived in a suite (214) in August 2017.
1. The room is located on the 2nd floor above the kitchen or household unit. From the very morning in the room the smell of fried fish, meat, potatoes... At 7 in the morning they can easily chop meat or beat chops. By evening, several bags of garbage are collected under the window, in hot weather, the smell of garbage is attached. The windows overlook the road along which all transport from Borislav calls in Skhidnitsa. There is a gas station and a large store across the road from the hotel, in the evenings young people like to gather there with the appropriate soundtrack.
2. Room cleaning is superficial, sometimes at 4-5 pm. But generally satisfactory.
3. During our stay at the hotel, the fences were being painted, they couldn’t find us (mobile phones are probably a luxury for hotel employees) and naturally we didn’t repark the car and tinted it a little, it wasn’t critical, but our request to find a car wash was simply ignored, 1.5 hours fooled, as a result, the workers who painted Karcher took and washed the car. The girls at the reception flapped their eyelashes, looked with round eyes and could not just apologize. Although then an "apology" was brought to the room in the form of a pair of plums, a peach, a kiwi and a piece of melon.
4. Restaurant. Tablecloths, capes on chairs are not fresh, washed out. Appliances are dirty and greasy. They ate with their own, as the next day there were jams. In the morning, a buffet, they came to eat on the second shift, often some dishes were no longer there, the food was cold, cheese and sausages were winded. For lunch and dinner, they offered a menu to choose from, sometimes there was no longer a chosen dish by the time we arrived, we had to be content with what they offered as a replacement or remain hungry, since a replacement in the form of fried is simply not suitable for a person with gastritis. Often they didn’t bring the first spoon, they ignored the request to bring it (this is with the neighbors on the table, since we use our own devices). The apogee was that they brought raw fish for dinner, completely raw, cold inside. And there are a lot of children in the hotel who could eat it. There was no apology, they offered to replace it with something, but there was no desire to have dinner.
5. Territory. Benches, swings, a playground, a swimming pool with sun loungers, everything is fine here, without much design, but clean and tidy.
6. Medical center. There are no complaints at all. 5 points. The girls at the reception are polite, responsive, help, tell, prompt. The staff is nice and pleasant. I went for masses, inhalations, ozocerite, my mother for baths, I am very satisfied. Only thanks to them the vacation was not completely ruined. Thank you very much!
Conclusion, the staff is completely untrained and does not understand how to behave in a hotel that has been appropriated by 4 *. The hotel resembles a Soviet sanatorium, the room smells of food, the noise of the road and the cackle of local youth who are resting near the store. There is no desire to return here.
1. The room is located on the 2nd floor above the kitchen or household unit. From the very morning in the room the smell of fried fish, meat, potatoes... At 7 in the morning they can easily chop meat or beat chops. By evening, several bags of garbage are collected under the window, in hot weather, the smell of garbage is attached. The windows overlook the road along which all transport from Borislav calls in Skhidnitsa. There is a gas station and a large store across the road from the hotel, in the evenings young people like to gather there with the appropriate soundtrack.
2. Room cleaning is superficial, sometimes at 4-5 pm. But generally satisfactory.
3. During our stay at the hotel, the fences were being painted, they couldn’t find us (mobile phones are probably a luxury for hotel employees) and naturally we didn’t repark the car and tinted it a little, it wasn’t critical, but our request to find a car wash was simply ignored, 1.5 hours fooled, as a result, the workers who painted Karcher took and washed the car. The girls at the reception flapped their eyelashes, looked with round eyes and could not just apologize. Although then an "apology" was brought to the room in the form of a pair of plums, a peach, a kiwi and a piece of melon.
4. Restaurant. Tablecloths, capes on chairs are not fresh, washed out. Appliances are dirty and greasy. They ate with their own, as the next day there were jams. In the morning, a buffet, they came to eat on the second shift, often some dishes were no longer there, the food was cold, cheese and sausages were winded. For lunch and dinner, they offered a menu to choose from, sometimes there was no longer a chosen dish by the time we arrived, we had to be content with what they offered as a replacement or remain hungry, since a replacement in the form of fried is simply not suitable for a person with gastritis. Often they didn’t bring the first spoon, they ignored the request to bring it (this is with the neighbors on the table, since we use our own devices). The apogee was that they brought raw fish for dinner, completely raw, cold inside. And there are a lot of children in the hotel who could eat it. There was no apology, they offered to replace it with something, but there was no desire to have dinner.
5. Territory. Benches, swings, a playground, a swimming pool with sun loungers, everything is fine here, without much design, but clean and tidy.
6. Medical center. There are no complaints at all. 5 points. The girls at the reception are polite, responsive, help, tell, prompt. The staff is nice and pleasant. I went for masses, inhalations, ozocerite, my mother for baths, I am very satisfied. Only thanks to them the vacation was not completely ruined. Thank you very much!
Conclusion, the staff is completely untrained and does not understand how to behave in a hotel that has been appropriated by 4 *. The hotel resembles a Soviet sanatorium, the room smells of food, the noise of the road and the cackle of local youth who are resting near the store. There is no desire to return here.
Translated automatically from Russian. View original
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