I do not recommend the ROS base in Zatoka to anyone

Written: 30 august 2017
Travel time: 7 — 15 august 2017
Your rating of this hotel:
5.0
from 10
Hotel ratings by criteria:
Rooms: 3.0
Service: 2.0
Cleanliness: 2.0
Food: 5.0
Amenities: 7.0
We rested at the Ros base for the first time in August 2017. We went with three families with two small children (2 years old each). Neither we nor our friends WILL GO to this base MORE. The attitude of the staff ruined the entire experience. There is no question of any human relation, they initially look at you like a wallet. On the day of departure, the nerves were exhausted to the limit - then hand over the kettle in the morning along with a beach umbrella (although it was all paid for for the whole day), then your suitcases should already be under the number at 10.30 (although the estimated time is 11.00). Then you have to pay extra for utility bills one more day, although we paid for the whole day... We had a train back late in the evening, so we decided to leave one room until the evening. I had to pay for it as for a day's stay (until 11 am the next day). With all this, the maid with security came to kick us out at exactly 21.00 (it was so decided in the administration) again I remind you that we had a rest with two children of 2 years old). She began to pull a small child by force (!!! ) by the hand from the room, they say it's time to go out; check all the things, didn’t we forget that, they just didn’t give us - they pushed us out of the room. This is the first time I've encountered such an attitude. The maid behaves impudently (we lived in the 5th building), the rooms are terribly dirty (and this is after they were cleaned). Cleaning consists in the fact that all the dirt is carried around the room with a dirty rag. Crumbs, seeds, hair, candy wrappers, etc. the former owners probably remain under the bed and behind the bedside tables for more than one season - they simply don’t look there. There are some dried white splashes on the cabinet doors. . . Even disgusting to think that it could be. The attitude of the administration killed them in general - they say they are hired people, from the street, we take them for one season, they just need to earn money, if something doesn’t suit you in cleaning, tell them directly right away, but they say we don’t care. The shelves in the shower are all broken - just put shampoo there - everything collapsed. The shower doors just fall off, the towels are terrible, smelly, washed out, small, there are no bath towels. It's good that I took my own from home, because they themselves did not use those towels, not to mention the child. I will not recommend this base to anyone. It was the first time we left with such impatience…
Translated automatically from Russian. View original