Испорченный отдых Spoiled vacation

Extremely dissatisfied with the staff! I booked a room by phone, at the same time warning that I needed a baby cot and of course I was promised Its presence in the room, upon arrival It was not there, three administrators could not answer my question which of them was talking to me and there was no crib, but adults the beds are high and the floor is tiled!! ! A one-year-old child was left with a bump! In the morning the pool did not work, which upset all the children in the boarding house, but a "polite" security guard was sitting next to him, who answered the third time that you can’t swim until 11 o’clock, but when you can, Lyudmila Vasilievna comes out and tells the children how not to swim !! ! What's the point of this pool? The food is terrible and costs 800 rubles per person! For buckwheat!! ! Naturally, a day later we left with a bunch of claims, but no one even apologized for spoiling the rest!! !