Bad service

Written: 13 august 2018
Travel time: 6 — 16 august 2018
Who does the author recommend the hotel to?: For a relaxing holiday
Your rating of this hotel:
4.0
from 10
Hotel ratings by criteria:
Rooms: 4.0
Service: 3.0
Cleanliness: 3.0
Food: 2.0
Amenities: 7.0
Previously, we rested in this hotel in 2009, were delighted and decided to return again in 2018, were upset and disappointed, we will not return here again !!!
Water flows from the tap with rust debris - the pipes need to be updated!
Cockroaches in the room!!!
They clean up badly - when you check in, there are patches of hair on the carpet!
Gel and shampoo are not updated - once upon check-in!
Change of towels is not daily, cleaning is not done!

The kitchen has deteriorated - upon arrival, the first breakfast, the Swedish line was not updated, visitors came to empty plates, had breakfast with the remains of cottage cheese and porridge! The quality of the food is very poor: for breakfast the cheapest sausages, inedible sausage, bad cheese. . . everything is minimal and inedible! The hotel's famous oven is no longer functioning! They stopped cooking barbecue, they offer to do it themselves! During the tour collected dry. ration that we gave to the dogs, soy sausage in mica, not boiled, cucumber and apple! When serving in the gazebo, they threw a wrinkled old stained tablecloth, covers on wicker furniture were torn, worn out....in general, there are a lot of minuses! Only the external picture of the hotel remained, and with the change of the manager, the whole service deteriorated!
Translated automatically from Russian. View original