Плохой отель, не соответствуем заявленному Bad hotel, does not match the declared

This hotel was recommended to us by a travel agency. We read the great reviews from previous years, and since the holiday is limited in time (only 6 nights), of course we decided to go for the "all inclusive" so as not to think about anything. But, unfortunately, from the very first day we faced big troubles. Our check-in was in the evening, at the beginning of 10 pm. Came with two children to a deluxe room. The rooms in the hotel are "tired", but the Suite turned out to be spacious, with panoramic windows and sea views. On this, the pluses of the room ended (a non-working TV, a safe and a refrigerator (mini-bar). By the way, according to the hotel’s regulations, a filled mini-bar (free of charge) was included in the category of this room, but for two days I tried to get at least a bottle of water from the administrator. The result is 4 bottles and 2 chocolates for the entire holiday period.
Further, the adventures began from the beach (the beach declared by the hotel is closed for quarantine), the transfer took us somewhere far away and on that beach you couldn’t even take sun loungers and an umbrella for a fee. The transfer was a 7-seater minibus (there are 50 rooms in the hotel!!!! ) twice a day to the beach, twice to the hotel until 2 pm. And then only a paid stuffed minibus. Therefore, attempts to use this service had to be abandoned. Room cleaning is a separate issue. On the 3rd day of my stay, I tearfully asked to clean the room and change the linen (which I had previously thrown on the floor), warning the administrator that we would leave on an excursion until the evening. When we returned to the room at 12 o'clock in the morning, they only took out the garbage from the toilet. There was no linen. I called the administrator, who rolled her eyes and after about 20 minutes brought us bed linen (it’s not difficult for me to make it myself, but still I paid for everything). But the linen was dirty, stained and wrinkled. To which the administrator threw the phrase "It is clean, I assure you, it was laid in another room, but no one has slept on it yet !!!! ". As a result, we slept on dirty, but our linen. And they did the cleaning the next day.
In terms of nutrition - there is no declared author's cuisine, let alone "all inclusive" and even more so. Meals 3 times a day, and if you want delicious coffee (not what they offer), you will have to pay, you had to pay for an extra cup of coffee! General idea of ​ ​ food in photos. I must say right away that the food is canteen. The waiters are inexperienced, the service had to wait for 40 minutes, the same amount had to wait for you to clean the table after previous visitors. I want to express special thanks to the waitress Olga, she is the only person in the dining room (you can’t call it a restaurant), who somehow tried to help tourists and serve on time.

The pool is good and clean. There are few sun loungers, there were not enough for everyone, and since it is far from the sea, there were quite a lot of people who wanted to take a sun lounger. Be careful with sun loungers, most of them are broken, you can fall through and damage yourself in some place). Snack bar near the pool worked for 1.5 hours twice a day. From snacks: croutons (photo), crackers, fish and canapes (bread, sausage, cucumber), from drinks fruit drink, beer (from 1.5 liter bottles without a name, but the cheapest taste you could get) and white / red wine looks like vinegar. More decent drinks and ice cream only for a fee. I advise you not to take crackers, this is the bread that remained after breakfast and lunch, only fried. In the last days of our vacation, the cooks were even too lazy to cut it, as a result, I found a crust gnawed by some child (photo). The bar was closed very quickly, so as not to feed vacationers for a minute. The bartender Nikolai (I also want to say a big thank you) served quickly, tried to make sure that everyone was satisfied.
There were a lot of nuances, but these are trifles. We went on excursions, enjoyed the Crimea, but upon returning to the hotel, the mood was very spoiled. Declared entertainment and animation is also not in the hotel! I asked for a meeting with the management, but they never got in touch, although they passed by every day, pretending not to notice. Hope they get this review! Hello from number 200! Therefore, I really hope that my review will help with the choice, do not make the same mistakes, do not spoil your vacation! Wasted money and nerves.