Воруют в номерах Theft in rooms

We rested with the whole family in the hotel "Atelika Tavrida" from 12.07. 2015 to 25.07. 2015. From the rest in this hotel we are still recovering. In the first week, everything went, as it is calm and measured. The territory is not very large and "Guarded" (this is all appearance, as the director of the hotel himself said). This was another surprise for us. On the sixth day of our stay at the hotel, we, as usual, went to the sea after dinner. They left the area. The beach is 100 meters from our administrative building. It was about 4:00 pm. Just at this time the maid goes home. We were not there until 18:00. Arriving at the room, everything was neat, but my husband immediately saw that we had lost all the equipment (photos and videos, as well as all the cash). We immediately turned to the duty administrator, who hurried to leave her post, but not in order to call the police for us. She suggested that we do it ourselves. After that, our nightmare began. We called the police ourselves. They arrived 1.5 hours after we discovered the theft. They began to look for fingerprints of the thieves. We were interrogated until 23-30. The maid was called, but no one even interrogated her. Although it was on this day at lunchtime that she climbed into our closet to supposedly change the bed linen, where the stolen things lay. The room was dirty after the police, our things were stained with paint. The children were frightened and could not sleep. The administration did not even come to us to inquire about our condition. And there can be no question of apologies. It seemed that this was an ordinary case of this hotel. Somehow passed our night in a dirty room. The next day, we turned to the duty administrator to invite at least the hotel manager. The answer knocked us down: "Today is Saturday and it's a day off. You can't disturb her. " We wound up even more, to which we heard the answer: "It can be seen that you feel quite well, since you make such a noise. " Failing to get help from the Frozen Administrators. We went for breakfast with the kids. After breakfast, we again went to the reception, where again they did not expect us and very obviously wanted us not to make noise and not shout with indignation. People gathered around us who were horrified to learn about the incident at the hotel, where they carefully tried to hush up the theft. . By 12-00 that day, we were still able to see the manager (apparently the administration was tired of our shouting at the whole hotel). We managed to get an apology from her. No one will be responsible in this hotel for your belongings in the room. The guards sleep all day. They are responsible only for the territory (which anyone enters and exits), but what happens inside the building does not interest them. The only thing they could do to help us at the hotel was to take us to the airport. Vacation ruined. We bought vouchers for another 6 months and wanted to relax in a decent hotel. Here you have all inclusive in Russian.