I read the reviews and was horrified by such negativity and the first thought under the impression of reading that we have something wrong.
My name is Lyudmila, and my name has been mentioned many times in the reviews, I am not the owner of the hotel, but I am responsible for the chief administrator. Although, I am a relative of the owner.
I'm sorry that our guests left us in such a mood, and it made them write such angry reviews.
I want to apologize, because the client is always right, thank you for the negative feedback, stress is needed, he forces to make a detailed analysis and more control over the work of staff and analyze their own.
I want to tell our guests (most of them were a reaction to the ban on drinking their own alcohol in the bar and restaurant, it was perceived in the bayonets and, accordingly, this conflict resulted in a biased search for shortcomings). Some of them that were pointed out to us took place. And the pancakes were also not fried.
At the expense of linen and towels, I am sure that they are always well washed, because we have a good washing machine that not only washes but also steams. Of course, we cannot guarantee everyone new underwear and towels, because it is partially purchased every year.
I want to wish all our guests a good rest next season, dissatisfied with another hotel, and guests who liked us (they are still the main part). Unfortunately, they write little good reviews, although when they are surprised by the bad promise answers to these reviews, but after the rest everyone forgets.
To our regular guests, who were not able to settle with us this year, I want to say that our breakfasts are the same as always, not as the guest writes (one egg), if there is a stuffed egg, or an egg in a toast, there is also pancakes with berries and sour cream or pancakes and tea from mountain herbs. Breakfast, of course, is as light as dinner.
We also have clear rules in the bar and restaurant: there is a traffic jam if guests drink their own drinks.
Guests who respect the people who set up the business and the employees who receive salaries from the profits of the institution, of course, will not behave like that. Especially since there is an alternative - a hall with a fireplace (banquet hall), which can be rented and there you can drink your own drinks and bring your own products.
To the guests who wrote reviews "greedy housewife" I want to say, I, the administrator, did not make an exception for you and did not allow a refund for the last day (according to you, you did not ride) your husband warned "how my wife will come. " I fully felt it and it is not always easy to understand that the client is always right.
I do not wish anything bad to this young woman, after positive feedback she writes everything: "do not believe, they are terrible" I really feel sorry for her, whether it is necessary to spend so much effort on anger.
Maybe it's better to spend money to make money and understand others who have their own business, which is not easy in mountain conditions.
Mistress, I mean the owner, she earns and spends a lot on charity where it is needed. And the administration will never remove negative feedback. Nobody needs it. People have the right to their own opinion and to react as they see fit. We accept and react to it, because it is in our interests.
Sincerely, Lyudmila Anatoliyivna
My name is Lyudmila, and my name has been mentioned many times in the reviews, I am not the owner of the hotel, but I am responsible for the chief administrator. Although, I am a relative of the owner.
I'm sorry that our guests left us in such a mood, and it made them write such angry reviews.
I want to apologize, because the client is always right, thank you for the negative feedback, stress is needed, he forces to make a detailed analysis and more control over the work of staff and analyze their own.
I want to tell our guests (most of them were a reaction to the ban on drinking their own alcohol in the bar and restaurant, it was perceived in the bayonets and, accordingly, this conflict resulted in a biased search for shortcomings). Some of them that were pointed out to us took place. And the pancakes were also not fried.
At the expense of linen and towels, I am sure that they are always well washed, because we have a good washing machine that not only washes but also steams. Of course, we cannot guarantee everyone new underwear and towels, because it is partially purchased every year.
I want to wish all our guests a good rest next season, dissatisfied with another hotel, and guests who liked us (they are still the main part). Unfortunately, they write little good reviews, although when they are surprised by the bad promise answers to these reviews, but after the rest everyone forgets.
To our regular guests, who were not able to settle with us this year, I want to say that our breakfasts are the same as always, not as the guest writes (one egg), if there is a stuffed egg, or an egg in a toast, there is also pancakes with berries and sour cream or pancakes and tea from mountain herbs. Breakfast, of course, is as light as dinner.
We also have clear rules in the bar and restaurant: there is a traffic jam if guests drink their own drinks.
Guests who respect the people who set up the business and the employees who receive salaries from the profits of the institution, of course, will not behave like that. Especially since there is an alternative - a hall with a fireplace (banquet hall), which can be rented and there you can drink your own drinks and bring your own products.
To the guests who wrote reviews "greedy housewife" I want to say, I, the administrator, did not make an exception for you and did not allow a refund for the last day (according to you, you did not ride) your husband warned "how my wife will come. " I fully felt it and it is not always easy to understand that the client is always right.
I do not wish anything bad to this young woman, after positive feedback she writes everything: "do not believe, they are terrible" I really feel sorry for her, whether it is necessary to spend so much effort on anger.
Maybe it's better to spend money to make money and understand others who have their own business, which is not easy in mountain conditions.
Mistress, I mean the owner, she earns and spends a lot on charity where it is needed. And the administration will never remove negative feedback. Nobody needs it. People have the right to their own opinion and to react as they see fit. We accept and react to it, because it is in our interests.
Sincerely, Lyudmila Anatoliyivna
Translated automatically from Ukrainian. View original
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