сплошное разочарование, не стоит своих денег total disappointment, not worth the money

We booked for 11 nights with a child of 2 years old, we expected that if the weather was bad we would go to the pool and sauna. It turned out that the pool is 150 UAH per person per day, which is not indicated on Booking !! ! if with a sauna 500 UAH, but the pool is ice-cold!! ! to warm it up, you need to inform the staff a day in advance (they found out about the owner at the end of the stay). My child and I swam in ice, the administrator said that this would be the case. I strongly recommend avoiding the pool.
Wi-fi did not work in our room at all, to which the administrator shouted to her husband THIS IS A 5***** HOTEL FOR YOU ?? ? After we were moved to a Suite room (where it was a little better with wi-fi) on the 4th floor, imagine walking with a 2 year old child!!!
In the Suite, as in the triple room, there is no mini fridge, no kettle / cups.
A bottle of wine was ACCIDENTALLY stolen from us from a common refrigerator on the ground floor, then at least the money was returned.

When we wanted to leave 3 days earlier (we informed in advance), because the weather was just bad, the owner of the hotel Vitaly said that he would not return the money to us, we had to torment him for a long time about this.
As a result, he told us to cancel on booking (I thought that we would not write a review) and then he would return it on the same day. We honestly believed, but we had to wait a whole week for the money and then he returned only part of it. Then again promises, now he does not pick up the phone and does not answer. Yes, let him invest in the service, as it leaves much to be desired. My advice - do not contact this hotel, on booking after bad reviews they pour 10 empty good ones in order to quickly hide the bad. The owner is a redneck and a scammer, he can’t even buy a normal Wi-Fi router for 18 numbers !!! !