Your rating of this hotel:
1.0
from 10
Hotel ratings by criteria:
Rooms:
2.0
Service:
2.0
Cleanliness:
2.0
Food:
2.0
Amenities:
2.0
Rested as a family, two adults and a one-year-old child. There are one negative memories left from the rest. The holiday ended ahead of schedule for one day due to rudeness and non-compliance with the stated level of the hotel.
The first moment is the noise at night. The hotel allows noisy companies to relax by the pool at night, sing, drink, "rustle", ignore other visitors (although the ratio was 20:1, not in favor of noisy company). In response, the hotel administration replied: "We went and asked them, but ...... ). The party ended at 03.30 !!!
Another point - in the morning the gazebo was reserved for 19.00 (a record was made, the administrator was asked when to pay, the answer - you can and later, you can and when you sit down). OK. At 17.45 the gazebo was paid for. At 18.55 when all the gazebos came to sit down, they were busy. The question is why?
There was a misunderstanding, as it turns out the administrator withdrew the reservation because they did not pay, although this question was asked immediately when ordering. In a boorish form, the administrator explained: "I called you, I went to you ... " Why did I go, why did I call? ? ? The conclusion was as follows, most likely, when you book a gazebo you can not leave the hotel and the phone must be carried, and for the reservation to go with the frequency to ask if everything is fine! ! ! !!
I especially want to mention the head (director) of the hotel! ! ! ! ! ! ! There will be no good reviews. To the current situation, it was rudely said: "I am aware of your situation, but you are not right and you are to blame !! ! !! ! ”After that it was decided to leave the hotel.
Therefore, summarizing the above, the HOTEL DOES NOT MEET THE STATED LEVEL, the owners are asked to pay attention, entries in the book of complaints (not numbered and not stitched) and a photo of the record is made.
Potential visitors: take this feedback into account, this is 100% information!
The first moment is the noise at night. The hotel allows noisy companies to relax by the pool at night, sing, drink, "rustle", ignore other visitors (although the ratio was 20:1, not in favor of noisy company). In response, the hotel administration replied: "We went and asked them, but ...... ). The party ended at 03.30 !!!
Another point - in the morning the gazebo was reserved for 19.00 (a record was made, the administrator was asked when to pay, the answer - you can and later, you can and when you sit down). OK. At 17.45 the gazebo was paid for. At 18.55 when all the gazebos came to sit down, they were busy. The question is why?
There was a misunderstanding, as it turns out the administrator withdrew the reservation because they did not pay, although this question was asked immediately when ordering. In a boorish form, the administrator explained: "I called you, I went to you ... " Why did I go, why did I call? ? ? The conclusion was as follows, most likely, when you book a gazebo you can not leave the hotel and the phone must be carried, and for the reservation to go with the frequency to ask if everything is fine! ! ! !!
I especially want to mention the head (director) of the hotel! ! ! ! ! ! ! There will be no good reviews. To the current situation, it was rudely said: "I am aware of your situation, but you are not right and you are to blame !! ! !! ! ”After that it was decided to leave the hotel.
Therefore, summarizing the above, the HOTEL DOES NOT MEET THE STATED LEVEL, the owners are asked to pay attention, entries in the book of complaints (not numbered and not stitched) and a photo of the record is made.
Potential visitors: take this feedback into account, this is 100% information!
Translated automatically from Ukrainian. View original
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