Очень плохой Very bad

This hotel cannot have 5 stars. It does not pull even 2. So, the first food - 0, the second cleanliness - 0, service - 0, the beach - 3. Deception around, wine is poured into a glass from a plastic five-liter bottle, food, so to speak, for dogs and cats, my five-year-old son has nothing to eat, dirt around, dirt in the room, in the restaurant - it can not be called - unsanitary conditions. We went with a tour operator Went with us, the travel agency said that the hotel in 2021 was completely renovated. Ms. Ani, you just didn't tell us the truth.
Then, when we arrived at 5.00 am near the hotel, we were horrified by the dirt on the reception, settled us in the evening, then we called the insurance company, called three hours from the reception, no one picked up the phone and did not call back, the second the day the SkyUp guide arrived, he also called the insurance company from two phones, they picked up in 2 hours.
Please tell, what kind of insurance company does anyone pick up the phone for 2 days?

I have never seen such a divorce for money. I am resting not for the first time and not for the second time, I want to tell you not to go to this hotel.
When we went back to the airport, the guide brazenly cynically began to demand money from us for himself and the driver, as if he had a small salary, you leave a dollar in the room and no one cleans anything. Milk in the hotel is dry, cheese is a cheese product, YUPI drinks, stinky fish, old beef that cannot be eaten.
I DO NOT RECOMMEND THIS HOTEL TO ANYONE! ! ! ! !