Очень плохой отель Very bad hotel

Good day to all! We are currently in this hotel. When buying a tour, I saw negative reviews, counted on the best, but no positive attitude is enough to make the impression of the hotel good. But at first, Anekstur specifically spoiled the mood, postponing the departure from early morning to 15.30, thereby reducing our vacation by 12 hours, Azureir air carrier. The landing was almost on time, but the plane stood on the runway for almost an hour before takeoff. We flew normally, a Boeing 777, a comfortable, spacious aircraft. Passport control, baggage claim and transfer to the hotel took about 3 hours, respectively, we ended up at the hotel at 23.00. a terrible smell of dampness and mustiness, it is very disgusting to be in the room even for a minute. They did not leave the suitcase there, because it is clear that it is simply impossible to live there. One bed, small, not pulling on a double bed. Maybe for one person and normal, but a double room can not be called. After lengthy negotiations at the reception, somewhere around one in the morning, we ended up in a similar room, but on the 2nd floor, it was crowded, but at least it didn’t stink. And only the next morning, after breakfast, we were given a normal double room on the 6th floor. It seems that such a check-in is a common hotel practice, and many spend a lot of time at the reception on the first day, trying to solve problems with the room. The result is that the rest began only on the trail. day after lunch. That is, already 1.5 days of vacation have passed on the way and resettlement. Further impressions of the hotel: Pros: it is one - proximity to the sea, the hotel is on the first line, there is practically no territory, from the lobby to the seashore 200-250 meters, entry into the sea is bad - large pebbles, legs hurt, it is advisable to have slippers for swimming. No more benefits. Cons: disgusting food, a lot of semi-finished products, you won’t stay hungry at all, but there’s something tasty that you can eat with pleasure, I haven’t come across such food in any hotel, although I was in hotels of different stars and was completely not a gourmet, drinks in bars diluted, cocktails are prepared without a shaker, ingredients are simply poured into a glass, ice is thrown (if any) and that's it, the cocktail is ready. And finally, Anekstur decided to finally finish off, the return flight was postponed to the early morning, we will be taken out of the hotel at 3-4 am, respectively, instead of the paid 8 days, 7 nights, the vacation was reduced by the will of Anekstur to 6 days. Tried to contact Anekstur by email. By mail, according to the form on the website, they didn’t answer the letter, they answered formally that there were no evening flights, you can extend your vacation through the booking department at your own expense, you can send a claim to them after returning. The employees of Anekstur did not bother to resolve the issue on the merits, they sent a formal reply, no changes and regrets. We received money for the tour, and then the grass does not grow. . . I did not expect such an attitude, I was completely disappointed in Anekstur, I will not use the services of this tour operator anymore, a completely indifferent attitude towards tourists and the provision of low-quality tourist products, this hotel in Aneks has 5 *, but in reality even 4 * can be said with a big stretch. I categorically do not advise you to go to the Maya World Hotel, it sucks and ruined your vacation.