Your rating of this hotel:
1.0
from 10
Hotel ratings by criteria:
Rooms:
1.0
Service:
1.0
Cleanliness:
1.0
Food:
2.0
Amenities:
3.0
Sunstar Beach Resort hotel 5 * (Turkey, Alanya) - Three-star hotel.
Advantages:
Animation is good, but not enough.
Disadvantages:
Security, service, rotten food, sewage, unstable power supply, smell of gas, cleanliness of the room, small pool, rocky beach, utter unsanitary conditions, etc.
We stayed at this hotel from 3.10. 2015 to 15.10. 2015.
The hotel looks pompous: marble, huge chandeliers...
But that's where it all ends.
So.
1. Security.
There is no security on site.
Zero. With us, the girl tried to settle scores at the elevated pedestrian crossing. There was no security on site, the children were waiting for animation around. I had to look for someone. I turned to the staff with a stake and an animator. Fortunately, they dragged the girl over the parapet and took the girl away.
There are no lifeguards on the beach.
It's good that a woman who goes in for professional sports was resting with us. Thanks to her, she saved many, pulled me out of the waves.
Seismic resistance is questionable.
6.10.
2015 was an earthquake. We felt 2 big shocks on the 4th floor.
No rubber mats near the pools.
The German woman fell in a puddle, going down the stairs when she walked from the pool to the stage, her leg was blue.
2. Food.
13.10. 2015-15.10. In 2015, about 30 Russians were poisoned.
Vegetables these days were rotten.
Cups, spoons...everything is dirty.
There were practically no fruits.
3. Number
Two bottles of 0.33 at the entrance to the room, then only for a fee.
The smell from the sewer is rotten, sour. They asked to spill at least chlorine so that the smell was not so harsh. About odor traps, air fresheners are not known here.
The toilet is always dirty.
Went to the reception, with a camera to finally wash.
The light kept turning off.
The refrigerator leaked once.
The floor is not made at an angle, the water did not go away well.
The partition is dirty, it has never been washed.
No blanket.
The air conditioner is on.
4. Cleaning.
Three maids with carts on 7 floors.
Accordingly, cleaning was lame.
The cleaners burst into the room after knocking on the room. The shoes were stumbled by the maids into one pile. The toilet bowl, the floor were not washed, the towels were either not changed, or they simply forgot to put them at all.
No toothbrush, no toothpaste.
Shampoo, soap, people simply begged from the maids.
The balcony was never cleaned.
Basically dirt, dirt.
5. Staff.
Leaves much to be desired. Especially the bald Turk at the reception, who only said that I always have problems, and then I don't understand Russian.
We traveled with our son. The child slept during the day with air conditioning. I asked for the 2nd key, they told me that they would open it themselves if something happened. So. A man in a red uniform first opened, and then began to swing the rights. And then he opened it at all, went into the room, tore off the coverlet from the child, woke the child and left.
In general, I am shocked by people in red uniforms.
6. Beach.
The pier is not completed.
Waves, waves. The sea was calm for 4 days.
The bottom is rocky.
You can't swim without safety shoes.
You can swim further than the pier, but it is problematic to return.
7. Pool.
There are three of them, there is a water slide.
The pool is very small, there are not enough sun loungers.
There are no rubber mats near the pools so as not to fall.
8. Animation.
Weak. Was absent for several days.
I liked the Turkish night, Karaoke.
Only "Acid" was present at the disco. Putting something Russian was stubbornly ignored.
In general, the hotel does not give the impression of a five, rather a solid three.
There was a constant smell of gas throughout the hotel.
But not only the Russians were not happy with the hotel, the Germans also expressed their opinion about the hotel. They went even further and tore off the hotel a star.
Advantages:
Animation is good, but not enough.
Disadvantages:
Security, service, rotten food, sewage, unstable power supply, smell of gas, cleanliness of the room, small pool, rocky beach, utter unsanitary conditions, etc.
We stayed at this hotel from 3.10. 2015 to 15.10. 2015.
The hotel looks pompous: marble, huge chandeliers...
But that's where it all ends.
So.
1. Security.
There is no security on site.
Zero. With us, the girl tried to settle scores at the elevated pedestrian crossing. There was no security on site, the children were waiting for animation around. I had to look for someone. I turned to the staff with a stake and an animator. Fortunately, they dragged the girl over the parapet and took the girl away.
There are no lifeguards on the beach.
It's good that a woman who goes in for professional sports was resting with us. Thanks to her, she saved many, pulled me out of the waves.
Seismic resistance is questionable.
6.10.
2015 was an earthquake. We felt 2 big shocks on the 4th floor.
No rubber mats near the pools.
The German woman fell in a puddle, going down the stairs when she walked from the pool to the stage, her leg was blue.
2. Food.
13.10. 2015-15.10. In 2015, about 30 Russians were poisoned.
Vegetables these days were rotten.
Cups, spoons...everything is dirty.
There were practically no fruits.
3. Number
Two bottles of 0.33 at the entrance to the room, then only for a fee.
The smell from the sewer is rotten, sour. They asked to spill at least chlorine so that the smell was not so harsh. About odor traps, air fresheners are not known here.
The toilet is always dirty.
Went to the reception, with a camera to finally wash.
The light kept turning off.
The refrigerator leaked once.
The floor is not made at an angle, the water did not go away well.
The partition is dirty, it has never been washed.
No blanket.
The air conditioner is on.
4. Cleaning.
Three maids with carts on 7 floors.
Accordingly, cleaning was lame.
The cleaners burst into the room after knocking on the room. The shoes were stumbled by the maids into one pile. The toilet bowl, the floor were not washed, the towels were either not changed, or they simply forgot to put them at all.
No toothbrush, no toothpaste.
Shampoo, soap, people simply begged from the maids.
The balcony was never cleaned.
Basically dirt, dirt.
5. Staff.
Leaves much to be desired. Especially the bald Turk at the reception, who only said that I always have problems, and then I don't understand Russian.
We traveled with our son. The child slept during the day with air conditioning. I asked for the 2nd key, they told me that they would open it themselves if something happened. So. A man in a red uniform first opened, and then began to swing the rights. And then he opened it at all, went into the room, tore off the coverlet from the child, woke the child and left.
In general, I am shocked by people in red uniforms.
6. Beach.
The pier is not completed.
Waves, waves. The sea was calm for 4 days.
The bottom is rocky.
You can't swim without safety shoes.
You can swim further than the pier, but it is problematic to return.
7. Pool.
There are three of them, there is a water slide.
The pool is very small, there are not enough sun loungers.
There are no rubber mats near the pools so as not to fall.
8. Animation.
Weak. Was absent for several days.
I liked the Turkish night, Karaoke.
Only "Acid" was present at the disco. Putting something Russian was stubbornly ignored.
In general, the hotel does not give the impression of a five, rather a solid three.
There was a constant smell of gas throughout the hotel.
But not only the Russians were not happy with the hotel, the Germans also expressed their opinion about the hotel. They went even further and tore off the hotel a star.
Translated automatically from Russian. View original
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