Kitchen. At first, I liked everything, there was enough space for everyone in the restaurant and on the terrace, but after a week it was already necessary to come either before the opening or at the end, otherwise there might be no places. There is a bar on the beach, where from 12 to 16 days you can have a good meal at lunch, so as not to go to a restaurant. Separately, we want to thank the chef Ali, who even prepared chops for the children, was always very attentive, asked if everything was to their liking. Well, by the end of the holiday, the food was already boring, I wanted dumplings)))
Beach. Posh! The sand is fine, the road to the beach is not tiring, it takes about 3 minutes to walk from the reception along an easy descent, and it’s also not hard to go back. There are enough beds for everyone. The sea is calm until lunch, light waves in the afternoon, the children really liked it. There is volleyball on the beach.
Territory. Not big, well-groomed, green, but there is where to take a walk. There is an indoor children's pool. Nearby there is a market, where you can buy absolutely everything)
Animation. 100 points for animation! Well done guys - very hard work! Serdar, Ati, Medusa, Albert, Fevzi - thank you very much for your work from morning to night, for show programs, for discos, entertainment. You are great! We want to say special thanks to the children's animator Tatiana, whom the children loved very much and every day ran to Aunt Tanya at the children's disco, the kids' club and the carousel. Tanya is well done, very diligent, attentive and responsible to the children. The children remembered Aunt Tanya for a long time and how they want to go to a disco with her)
Thanks to all the staff for their hospitality. We are very happy with our holiday!
A hotel in which at each point there are a lot of some subtleties, malfunctions, constant minor problems or shortcomings. The service is definitely not 5*. About everything in order.
We arrived late at 8 pm, took a long time to check in, the receptionist said that “dinner is at least until 5 am”, but in fact the food was the unfortunate leftovers of chicken and a little broccoli. This is dinner : )
Settlement
long check-in: 4 families - 1 hour. The standard room for a family was given a small one, felt like a single with 2 single beds, no beds for children. No one reacted to the indignation, it came to communication with the front office manager, Mr. Do? an. The administration representative does not speak English, he speaks only through an interpreter who knows English at an intermediate level. Do?
an offered a spacious 2-room Family for a surcharge, but did not explain where in the Standard they would put an extra bed (most likely in the aisle, and then you have to walk over the heads of the children). At the same time, in other hotels similar to the Standard room, the picture is radically different: 2 large beds and the room is much larger. The word "Family" in the name of the hotel, highlighted in blue, is nothing more than a design: ) I assume that this is a widely practiced scam in Turkey for an additional payment for a Family room.
Rooms:
Malfunctions in the Family-room:
- fridge not connected
- floor lamp does not work
Malfunctions in the Standard-room:
- the refrigerator is not connected (they spoke 3 times at the reception, but the Turkish managers do not decide anything, they only promise. The refrigerator did not work all 10 days! )
- floor lamp does not work
- mirror light not working
- shower head leaking
- holey towels
- The air conditioner does not cool well.
Cleaning in the room is mediocre (once the cleaning was on the 3rd day and only after contacting the reception, linen and sheets were not changed for 10 days).
Food:
All food except soups is not signed. Monotonous, without frills, there were no cherries, strawberries, seafood, achma and ayran. The cutlery set is always missing a spoon, although it is drawn in the picture.
Soups are good, there are spicy ones (onion, carrot). Lots of cheeses and sausages, but super-salty. Delicious confectionery. Fruit - offset, oranges bomb. Coffee (namely espresso and regular) and tea - super. Juice-hello from the 90s in the form of Zuko. A fly was swimming in the cereal milk. On the 7th day, self-service was allowed and the queues disappeared.
- Doner at Snack Corner is very tasty, I recommend it, mainly staff and Turkish tourists eat there.
- in the Beach bar every day for a while the vending machine with drinks does not work.
- There is no declared kumpir in Fast Food Sokagi.
- in the Pool bar 3 times the coffee was in the form of brown water.
After 6 days, there was stomatitis, most likely due to poorly washed tea glasses (photo) and coffee cups.
With an early check-out, you can ask for a sandwich, though the salad and vegetables in it are spoiled, and the cheese is slightly fermented, probably, on a hot long road, this is the best that this fashionable 6 * hotel can offer : )
Staff:
Since tourists here are both from Russia and Ukraine, Belarus, Kyrgyzstan, Poland, Germany, Turkey, the main language is English, but at a primitive level, sometimes you have to explain yourself with your fingers. The employees of the restaurant, bars and cleaners especially do not say anything (elementary words, such as pineapple juice, wash the floor, come in 10 minutes).
The following situation happened to the Hikmed cleaner: he came in with us to clean the room (he speaks only Turkish), cleaned up and took the card from the cardholder when leaving. Then for a long time he convinced in Turkish that he did not take the card, shrugged his shoulders, they say he has his own personalized card.
But besides him, no one else entered the room, that's a fact. They began to issue a duplicate (for the loss of a fine of 10 €) at the reception. And then Hikmed came running and said that he had found the map supposedly on the stairs. At the same time, we did not use the stairs and the whole family traveled exclusively by elevator.
Then, a few days later, Hikmed cleaned the room, left, and when everyone was sleeping at lunchtime, for some reason, he went into the room, thereby waking everyone up. Then after 2 hours he went in again and left, showing his card and saying something in Turkish. A very strange guy.
On the 5th day, the card from the room was canceled due to the fact that the reception incorrectly indicated the dates of our vacation. I had to turn it back on.
The employee of the freshly squeezed juice restaurant was always without a mask and gloves, unlike the others.
Animation
There is no information about the schedule (photo), everything has to be asked.
- After 10 in the main pool, first water aerobics, then a game (everyone runs, sits on chairs, whoever did not have time to sit down leaves, then everyone dances), interesting activity.
- Children's club (darts, bowling, drawing) works, but there are no schedules, what time what activity, of course.
- In the evening from 20:30 children's evening animation - dancing to the music, a bit boring, because monotonous. 21:30 - adult animation, show (for example, the game "guess the melody" - a track from the 60-80s plays and the one who knows the name runs to the chair. The winner on points receives a bottle of wine; "the best oriental dance"; "Miss Otium ", "Turkish dances", "Mr. Otium").
- There are no beach animations and games.
- The amphitheater only worked on the 4th day, before that there was some kind of warehouse (photo).
Territory
Although small, but without a diagram it is not clear what is where. The scheme hangs at the entrance and near the pool and restaurant.
Free hammam from 13:00 to 15:00
Towels can be changed daily in the hammam, but for some reason, according to the owner, only after 18:00, and issuance in the morning. Considering that the Hamam is open from 9, and the 1st row on the beach is already occupied by 7:30, this is very inconvenient. You can't lie down on the beach without a towel.
There are many places closed in the hotel: tv room, game room, cin? ma, Zircon disco (closed due to the pandemic, while the disco was 2 times in 10 days without any schedule and prior announcement), even a tennis court. Luggage scales at the sight of all this horror also refused to work: ) Scales do not work in a 5 * hotel, wow.
In fact, Otium is an economy hotel, pulling at 3 * and in no way competing with real 5 *. Fortunately, it is impossible to spoil the sandy beach and the sea, so the rest took place. For those who have been in real 5 *, it is better to find a better option.
P. S. Otium Family Stone Palace is a conservationist and invites guests not to change their linen, thereby preserving nature by not using excess water and energy.
It would be better if they improved the service and studied absolutely all the staff, including the administration of Russian ("use", "shopping center", "Lobby", "buffet") and / or English, it would be more useless.
1. Accommodation. We arrived at the hotel at 10:15 at 10:30 were already in the room! ) at the reception they offered to pay $ 10 extra and promised a better room, we agreed and did not regret it even once! room 5009 is located on the -1 floor, the windows overlooked the pool, and the balcony itself was all green and in the shade (not much).
2. Number. When we entered the room, it smelled slightly of dampness, we turned on the air conditioner and the smell went away after 10 minutes (it did not appear again). There was a lot of negativity in the reviews about the operation of the air conditioner and cleaning ...Everything remained the same (When we arrived, the first two days of crazy heat were not +38 maximum, the air conditioner worked all the time (with a card) cooled down more strongly from time to time, the room was + 24-25 degrees, when the heat started +45, the air conditioner worked powerfully, though it was stuffy in the room.
brought) and the bed was made. . that's the whole cleaning (the bed was not changed and the floors were not washed for 7 days. Not a pleasant moment, of course, but we did not get hung up)))
3. Nutrition. Very tasty and a lot! ! ! and also varied! Awesome baking! ! ! And Turkish flatbread just melts! Ice cream is delicious too! Fruits have always been oranges, apples and watermelon. Meat chicken, turkey, lamb, beef. Quite varied! Lots of cereals, delicious soups. . Everything is very delicious! ! ! From alcohol, we liked gin and tonic, vodka-lemon, white wine the most.
In the reviews they wrote that they first serve the Germans (Europeans) and then the Russians, Ukrainians. . nothing like this! everything is in order!
For children, there are swings, carousels and a trampoline on the territory. On the beach there is a sandbox under a canopy.
4. Sea. The road to the beach is very pleasant and well-groomed, it takes about 5-7 minutes (we were even happy to walk) Bucha and volleyball are entertainments on the beach.
The beach is large, you can walk along the seashore) the sea is gorgeous. . like fresh milk) however, the mountains of Kemer are not visible due to the heat.
5. Animation. We didn't really see her during the day, because we were at sea. In the evening we went to the amphitheater, it was interesting to watch the show)
6. The hotel area is very green! ! ! many palm trees and lizards))) The pool is large and deep (1.60-1.50m) children's pool under the roof, the kids are always in the shade! There is a separate pool for relaxation) entrance 16+)) Two slides, it will go for a ride).
Behind the hotel there is a place to walk! olive and palm plantations) also a mini zoo, you can feed the birds for free)
7. Excursions from AnexTour operator were not taken - very expensive. I recommend adrenalinrafting to everyone. com! ! ! ! they are from the hotel to the right and the first in front of the market, rafting with my husband cost us $ 32 for two! The hotel offered $34 for one. . The quality of our tour was top notch!
the guides were Russian-speaking (there were only 4 Russian-speaking tourists)) the driver professionally drove us along the serpentine. Transfer-descent-lunch-transfer, everything was + collective viewing of a mini-movie-our descent and photos.
The recommendation to the hotel is to tighten the cleaning!
In general, we are satisfied with the rest by a million percent! ! ! Recommended for those who want relaxation and tranquility! as well as tasty and varied food))
The territory is large, green, 2 swimming pools for adults and 1 children's pool under cover. Moreover, one of the adults is marked 16 *, that is, if you want silence and that there would be no screaming children nearby, please go there and enjoy.
There is a kids club where they work with children, there are also carousels and trampolines and just swings. Children's disco every day and for adults fun, often invite artists - different dance groups, magic shows, live music. Hotel animation is very actively involved: water aerobics, dancing by the pool, beach volleyball and in the pool, darts, etc. Everyone greets, smiles, but since it used to be a closed hotel for Germans, all the staff speak German better. There are a lot of Germans who have been resting there several times a year and for many years now, these guests even have bracelets of a different color.
In short, everything is wonderful and fun. And the rooms are good, and go to the sea along a beautiful alley, and there is a restaurant on the beach from the hotel where you can eat, and no worse than in the main restaurant. The sea is wonderful, the entrance to the sea is sand, there is only a large gentle stone in one place, but it is not necessary to go into the sea along it, you can take 5 steps to the side.
We plan to go in August again, I hope it will work out, and if not, then next year we will definitely return! )))