Terrible service

Written: 25 february 2023
Travel time: 23 — 26 february 2023
Your rating of this hotel:
5.0
from 10
Hotel ratings by criteria:
Rooms: 5.0
Service: 10.0
Cleanliness: 4.0
Food: 3.0
Amenities: 2.0
It was unexpected to receive so many negative impressions from rest in this hotel, now in order:
- the unpleasant smell of chlorine throughout the hotel, and in the SPA area it generally causes an allergic reaction, it is very hot, a large number of people in such an area of ​ ​ the SPA, unfriendly bar staff in the SPA area; cleaning of the pool is done with low-quality chemicals, which causes a change in color in bathing suits; children are not allowed in the spa after 16:00, and what should they do after skating and when should they visit the pool????
- rooms are cleaned after lunch, which is very inconvenient;
- very uncomfortable pillows;
- the service at the bar on the 7th floor is terrible and very unfriendly, we waited for more than an hour to be served and they did not wait;
- the breakfast restaurant is too small for the number of guests;
- the parking lot is very small.
The hotel does not correspond to its price category at all
Translated automatically from Ukrainian. View original
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