Traveled with my daughter in October 2021. The hotel is very mediocre. Only the rooms in the second building are good, and then... a serious minus - there is no refrigerator. Now in order. The location is the very center. Right on the territory of the mountain with a lift and guns, I think it will be good for a winter holiday.
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Traveled with my daughter in October 2021. The hotel is very mediocre. Only the rooms in the second building are good, and then... a serious minus - there is no refrigerator. Now in order.
The location is the very center. Right on the territory of the mountain with a lift and guns, I think it will be good for a winter holiday. About the hotel: the reception is shabby, the kitchen did not like. Breakfast is continental, which means a choice of either pancakes, or cheesecakes, or porridge, or scrambled eggs with sausage. This is not enough. There is no mention of any dessert. My daughter wanted to eat in an hour. Restaurant (as stated) on the territory - this can not be called a restaurant, just an eatery of 6 tables. We were looking all the time where to eat, so that it was beautiful inside.
The pool inside until 12-00 is free, heated, but the water is cold, we could not stand it for a long time. We bought a Relax massage, the price list says from 50 to 60 minutes, the price is 380 UAH. But with the exit from the room and the return entry, exactly 50 minutes passed, not a second more. For that kind of money you can get an hour of massage. I didn't like this hotel for the price. Take hotels where there is at least breakfast and dinner. Everything turns into the pursuit of food. We went on excursions all the time, without trips there was nothing to do at all.
The location is the very center. Right on the territory of the mountain with a lift and guns, I think it will be good for a winter holiday. About the hotel: the reception is shabby, the kitchen did not like. Breakfast is continental, which means a choice of either pancakes, or cheesecakes, or porridge, or scrambled eggs with sausage. This is not enough. There is no mention of any dessert. My daughter wanted to eat in an hour. Restaurant (as stated) on the territory - this can not be called a restaurant, just an eatery of 6 tables. We were looking all the time where to eat, so that it was beautiful inside.
The pool inside until 12-00 is free, heated, but the water is cold, we could not stand it for a long time. We bought a Relax massage, the price list says from 50 to 60 minutes, the price is 380 UAH. But with the exit from the room and the return entry, exactly 50 minutes passed, not a second more. For that kind of money you can get an hour of massage. I didn't like this hotel for the price. Take hotels where there is at least breakfast and dinner. Everything turns into the pursuit of food. We went on excursions all the time, without trips there was nothing to do at all.
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We ordered vats and a sauna, a week in advance, threw 50% of the advance payment, when we arrived, OH... but it's busy... wait an hour until people get steamed up! Tin, on the street -10! with Grief in half, we were let in after 20 minutes... everywhere there is dirt, water, complete unsanitary conditions - and this is a health resort for a minute! Mold and dirt is total! Let's go further - in the sauna 70 degrees! That is, just a little warm.
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We ordered vats and a sauna, a week in advance, threw 50% of the advance payment, when we arrived, OH... but it's busy... wait an hour until people get steamed up! Tin, on the street -10! with Grief in half, we were let in after 20 minutes... everywhere there is dirt, water, complete unsanitary conditions - and this is a health resort for a minute! Mold and dirt is total!
Let's go further - in the sauna 70 degrees! That is, just a little warm... pool - hair floats on the surface (a lot). Then we went to the vat - and it’s even worse there... I don’t know what the temperature of the water was in the vat, but we couldn’t climb in... we were looking for a guy who should watch the fire, but we didn’t find it, we started to get cold water on our own, the water seemed to be diluted, but at the bottom of the vat there were very hot stones, on which we had to sit, and they were also completely in some kind of slime, slippery...
SHORTLY, GUYS, NEVER, AND FOR NOTHING - AND THE OWNERS SHOULD BE SHAMED FOR SUCH INSTITUTION.
Although the cuisine in the restaurant is not bad... 2 bograchi carried for a long time, about an hour, but it was delicious.
Let's go further - in the sauna 70 degrees! That is, just a little warm... pool - hair floats on the surface (a lot). Then we went to the vat - and it’s even worse there... I don’t know what the temperature of the water was in the vat, but we couldn’t climb in... we were looking for a guy who should watch the fire, but we didn’t find it, we started to get cold water on our own, the water seemed to be diluted, but at the bottom of the vat there were very hot stones, on which we had to sit, and they were also completely in some kind of slime, slippery...
SHORTLY, GUYS, NEVER, AND FOR NOTHING - AND THE OWNERS SHOULD BE SHAMED FOR SUCH INSTITUTION.
Although the cuisine in the restaurant is not bad... 2 bograchi carried for a long time, about an hour, but it was delicious.
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We stayed at the Hotel Kateryna for a week with the family in the summer of 2020. In general, a good hotel with democratic prices, which generally correspond to the level of comfort and service for such money. However, the slowness of the staff and the inability to deviate even slightly from the given scenario is outrageous.
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We stayed at the Hotel Kateryna for a week with the family in the summer of 2020. In general, a good hotel with democratic prices, which generally correspond to the level of comfort and service for such money.
However, the slowness of the staff and the inability to deviate even slightly from the given scenario is outrageous.
The hotel promised us promotions: 1 hour of tub, 1 hour of phytobarrel for 2 adults (30 min of phytobarrel + 30 min of skin massage) and one day in the gazebo with barbecue.
The vat seemed unsuitable for us due to unsanitary conditions (a tub of water, where to dive after the vat did not show any signs that the water is drained from it more than once a month).
We asked the administrator to give us an extra hour for the third person (our eldest son) to use the phytobarrel instead of the vat hour. After a long time agreeing with the management we agreed. Arriving at the session itself (! Note - this is offered by the hotel itself "bun").
We made our residual choice, taking into account and counting on the friendly and loyal attitude of the hotel to its guests, so, in our perception, this hotel was a little different from others, because at least something offered (although now I say - just tried to offer).
We first saw a bunch of dirty mattresses right at the entrance - you can see in the photo. Then masseur Victor (sorry if the name is confused) began to explain to us that under the terms of the action ...we can get only one of two adults: phyto barrel then steamed body massage, and another massage immediately steamed body), and our son only phytobarrel. It can't be otherwise, because this is their action! ! ! !!
The appeal to the administrator initially gave the same result, and in a few minutes of negotiations went to the actions that will add something to us, but not in full.
I'm talking about business and consumer honesty in general.
Dear Mrs. Kateryna (the owner of the hotel - I guess from the name)! ! ! !!
I could not get your contact from the administrator - no! ! ! !!
Why give something (you call it an action) to spoil the nerves of a client who is resting with you?
Why should the advertised action of phyto barrel 30 minutes of barrel + massage (logically from the point of view, first steam and then massage) have to turn into a massage first and then steam for one of the two?
Why for dinner (which you offer as another "bun", which initially distinguishes you from the competition) you can bring a bunch of pasta with leftovers of some minced meat with coarsely chopped salad in one plate (sorry not photographed), reminiscent of the composition and the appearance of dinner for, excuse me, pigs ? ! ? !!
Why only one waitress responds adequately to requests and does not confuse how many utensils and portions are needed, does not confuse tea with coffee, coffee without milk with coffee with milk, and all the others ... ? ! ! ?
Why does the plasma in a room with a home theater not work? (You need to configure it somehow)
Why do you promise the consumer what you can not provide quality? ! ! ? But it is better not to promise, offer on the fact - the consumer was pleased, he did not resent all the shortcomings.
Why is your contact such a secret, if your staff is not able to solve such a small problem at once, but turns into my (I am your consumer, who believed in you and chose you among all others) desire to spend an hour to describe this annoying situation?
Dear Mrs. Kateryna, I sincerely wish you success in building a good business, a lot of satisfied and grateful customers in the future. I am currently associated with the association "a spoonful of tar in a barrel of honey, which spoiled the whole taste of the whole barrel of honey" ((((
I hope that you will discover a lot of interesting things for yourself if you read it yourself and allow your staff to do it, a book
M. Levine "Broken windows, broken business".
However, the slowness of the staff and the inability to deviate even slightly from the given scenario is outrageous.
The hotel promised us promotions: 1 hour of tub, 1 hour of phytobarrel for 2 adults (30 min of phytobarrel + 30 min of skin massage) and one day in the gazebo with barbecue.
The vat seemed unsuitable for us due to unsanitary conditions (a tub of water, where to dive after the vat did not show any signs that the water is drained from it more than once a month).
We asked the administrator to give us an extra hour for the third person (our eldest son) to use the phytobarrel instead of the vat hour. After a long time agreeing with the management we agreed. Arriving at the session itself (! Note - this is offered by the hotel itself "bun").
We made our residual choice, taking into account and counting on the friendly and loyal attitude of the hotel to its guests, so, in our perception, this hotel was a little different from others, because at least something offered (although now I say - just tried to offer).
We first saw a bunch of dirty mattresses right at the entrance - you can see in the photo. Then masseur Victor (sorry if the name is confused) began to explain to us that under the terms of the action ...we can get only one of two adults: phyto barrel then steamed body massage, and another massage immediately steamed body), and our son only phytobarrel. It can't be otherwise, because this is their action! ! ! !!
The appeal to the administrator initially gave the same result, and in a few minutes of negotiations went to the actions that will add something to us, but not in full.
I'm talking about business and consumer honesty in general.
Dear Mrs. Kateryna (the owner of the hotel - I guess from the name)! ! ! !!
I could not get your contact from the administrator - no! ! ! !!
Why give something (you call it an action) to spoil the nerves of a client who is resting with you?
Why should the advertised action of phyto barrel 30 minutes of barrel + massage (logically from the point of view, first steam and then massage) have to turn into a massage first and then steam for one of the two?
Why for dinner (which you offer as another "bun", which initially distinguishes you from the competition) you can bring a bunch of pasta with leftovers of some minced meat with coarsely chopped salad in one plate (sorry not photographed), reminiscent of the composition and the appearance of dinner for, excuse me, pigs ? ! ? !!
Why only one waitress responds adequately to requests and does not confuse how many utensils and portions are needed, does not confuse tea with coffee, coffee without milk with coffee with milk, and all the others ... ? ! ! ?
Why does the plasma in a room with a home theater not work? (You need to configure it somehow)
Why do you promise the consumer what you can not provide quality? ! ! ? But it is better not to promise, offer on the fact - the consumer was pleased, he did not resent all the shortcomings.
Why is your contact such a secret, if your staff is not able to solve such a small problem at once, but turns into my (I am your consumer, who believed in you and chose you among all others) desire to spend an hour to describe this annoying situation?
Dear Mrs. Kateryna, I sincerely wish you success in building a good business, a lot of satisfied and grateful customers in the future. I am currently associated with the association "a spoonful of tar in a barrel of honey, which spoiled the whole taste of the whole barrel of honey" ((((
I hope that you will discover a lot of interesting things for yourself if you read it yourself and allow your staff to do it, a book
M. Levine "Broken windows, broken business".
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They did not stay at the hotel, but ordered vats for a family with two children. From the very beginning, everything went wrong. According to the person in charge, the water in the tub is 38 degrees, well ...We quickly changed our clothes (about 0 on the street), there is no room for such a locker room, the vestibule is closed with a curtain on the street.
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They did not stay at the hotel, but ordered vats for a family with two children.
From the very beginning, everything went wrong. According to the person in charge, the water in the tub is 38 degrees, well ...We quickly changed our clothes (about 0 on the street), there is no room for such a locker room, the vestibule is closed with a curtain on the street. I ran to the tub, but it wasn't here. The water in the tub could not even be touched. The person in charge disappeared somewhere. We decided to add cold water. For 15 minutes we added water to the temperature of possible immersion. As soon as they dived, the person in charge appeared, he did not strongly object to my claims about the thermometer's serviceability, he only said that they were measuring what the owners had bought. As if everything was fine, they began to try a tub of cold water, it's really a little above 0. On the walls of the barrel is a layer of ice, the water is dirty beyond recognition.
I can not condemn for such cold water, but for contrast, hot water should be in the range of 38-42, cold 8-10 degrees Celsius. Too cold water can lead to not very good results.
We didn't get our time, we went to the administrator ...
The administrator, in principle, all aside ...Why did not call (and we did not take the phones with us), why did not tell the person in charge (I wrote above he disappeared), why did not come (I wonder how you had to run in a bathing suit and wet ) briefs throughout the hotel, where people in ski suits, full of children, or had to change clothes when the terrible cold stopped feeling the fingers and toes).
In general, the answer to all the claims was one "Yes, it should be, you diluted the water, everything is fine. "
One question remained, we had to control the water temperature, and we paid for it ...
Maybe I wouldn't be outraged if I was in the tub for the first time and didn't know what it looks like, but the experience is positive. And this is complete pofigism on the part of owners and employees.
From the very beginning, everything went wrong. According to the person in charge, the water in the tub is 38 degrees, well ...We quickly changed our clothes (about 0 on the street), there is no room for such a locker room, the vestibule is closed with a curtain on the street. I ran to the tub, but it wasn't here. The water in the tub could not even be touched. The person in charge disappeared somewhere. We decided to add cold water. For 15 minutes we added water to the temperature of possible immersion. As soon as they dived, the person in charge appeared, he did not strongly object to my claims about the thermometer's serviceability, he only said that they were measuring what the owners had bought. As if everything was fine, they began to try a tub of cold water, it's really a little above 0. On the walls of the barrel is a layer of ice, the water is dirty beyond recognition.
I can not condemn for such cold water, but for contrast, hot water should be in the range of 38-42, cold 8-10 degrees Celsius. Too cold water can lead to not very good results.
We didn't get our time, we went to the administrator ...
The administrator, in principle, all aside ...Why did not call (and we did not take the phones with us), why did not tell the person in charge (I wrote above he disappeared), why did not come (I wonder how you had to run in a bathing suit and wet ) briefs throughout the hotel, where people in ski suits, full of children, or had to change clothes when the terrible cold stopped feeling the fingers and toes).
In general, the answer to all the claims was one "Yes, it should be, you diluted the water, everything is fine. "
One question remained, we had to control the water temperature, and we paid for it ...
Maybe I wouldn't be outraged if I was in the tub for the first time and didn't know what it looks like, but the experience is positive. And this is complete pofigism on the part of owners and employees.
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Hello! The first impression of the hotel is DELIGHT! Until you come across the nuances and the staff. We were settled in the hotel right away, but the keys to the room were given halfway, saying: "upper building". who offered an extra towel. Initially, we came through a promotion where they took an extra bed for a child (the second child of 3 years is free).
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Hello! The first impression of the hotel is DELIGHT! Until you come across the nuances and the staff. We were settled in the hotel right away, but the keys to the room were given halfway, saying: "upper building". who offered an extra towel. Initially, we came through a promotion where they took an extra bed for a child (the second child of 3 years is free). Today they call me from the hotel and ask if we took a towel !! ! How? Why? They don’t count can they? I personally took them from the balcony where they dried and hung them in the bathroom. Why didn’t they check on departure?
But this would be nothing. I advise you to solve all issues with Nastya the administrator. On the first day we paid for the pool, but the water was very cold, so we asked if they could return the money for me and the child. The administrator girl (I don’t know her name) didn’t delivery. We were in no hurry and said that we would come later. And later there was another shift who didn’t know anything about it!
Our issue was resolved thanks to Nastya, but I'm still not sure that they finally believed us (.
Therefore, be very careful in all matters !!!
The hotel is beautiful, new, well-groomed. The territory is large, excellent vats. Delicious breakfasts. Mineral water on the floor. According to the autumn promotion (which everyone constantly forgot about! ) A very good offer.
The nuance of the CEMETERY is very close... Not fenced off if you enter from the back entrance! Please note).
But this would be nothing. I advise you to solve all issues with Nastya the administrator. On the first day we paid for the pool, but the water was very cold, so we asked if they could return the money for me and the child. The administrator girl (I don’t know her name) didn’t delivery. We were in no hurry and said that we would come later. And later there was another shift who didn’t know anything about it!
Our issue was resolved thanks to Nastya, but I'm still not sure that they finally believed us (.
Therefore, be very careful in all matters !!!
The hotel is beautiful, new, well-groomed. The territory is large, excellent vats. Delicious breakfasts. Mineral water on the floor. According to the autumn promotion (which everyone constantly forgot about! ) A very good offer.
The nuance of the CEMETERY is very close... Not fenced off if you enter from the back entrance! Please note).
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Dear travelers. We were disappointed with the pricing policy of the hotel restaurant. We drove with my wife to the restaurant of the Katerina Hotel, to fish for trout and have lunch. Trout was caught quite quickly, the price for trout is adequate - 20 UAH. for 100 grams, but the cost of cooking plunged into SHOCK.
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Dear travelers. We were disappointed with the pricing policy of the hotel restaurant. We drove with my wife to the restaurant of the Katerina Hotel, to fish for trout and have lunch. Trout was caught quite quickly, the price for trout is adequate - 20 UAH. for 100 grams, but the cost of cooking plunged into SHOCK. 30 hryvnia for 100 grams (100 grams is written in small, which was not immediately noticed). When they brought the bill, they were horrified. The cost of two trouts, 350 grams each, was 156 hryvnias, and their preparation (without garnish, without spices - just bake on the grill) - more than 200 hryvnias. For 15 years of our travels, for the first time we get to such a DIVORCE. Be careful not to step on our "rake"!! ! .
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• traveled 6 years ago
I went to the website of the hotel and read its description, literally laughed. I quote - “the hotel is located in a picturesque place surrounded by forests on all sides. . . ". This OK what share of cynicism need to possess! Guys, the hotel is located 20 meters (no, I'm not exaggerating) from the cemetery, the fence of which is carefully covered with a banner! For 990 UAH/night peace, comfort, silence and "positive" energy are provided! And tasty food is also provided, you can catch trout from the pond and it does not bother anyone that the cemetery is located right there, but also at a height from the hotel.
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I went to the website of the hotel and read its description, literally laughed. I quote - “the hotel is located in a picturesque place surrounded by forests on all sides. . . ". This OK what share of cynicism need to possess! Guys, the hotel is located 20 meters (no, I'm not exaggerating) from the cemetery, the fence of which is carefully covered with a banner! For 990 UAH/night peace, comfort, silence and "positive" energy are provided! And tasty food is also provided, you can catch trout from the pond and it does not bother anyone that the cemetery is located right there, but also at a height from the hotel. Bon appetit, prices are good! )). Well, you think that cadaveric poison and decomposition products can leak there, the trout swims fat)))). The locals laughed out loud at my question and advised me to fish for trout in other places. The owner is trying, of course, he bought mattresses that are comfortable for guests, service in a word! Don't you seriously think that mattresses matter? ! Awww! Wake up! Personally, I have only one question - why was this hotel built in such a place and why is there no true information on its website! The thirst for profit is amazing. Such filming was beautiful, from the height of a bird's eye flight, it would have already flown over the tombstones and showed people all the "beauty" with their own eyes. The hotel does not have its own territory, please note that its territory is a small space under the banner of the cemetery))). There, in the summer, there was a children's frame pool with care and even some peanuts were splashing))). People suffering from tapophilia (lovers of cemeteries and all these rituals), go here! But we never settled here, noticing all the “charms” I have everything in time)))))
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We had a family vacation in the winter, we really liked it. We had our own slide right on the territory, we could rent skis and a snowboard. We were settled in a new building, taken straight to the room, had a mini-excursion. !
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We had a family vacation in the winter, we really liked it. We had our own slide right on the territory, we could rent skis and a snowboard. We were settled in a new building, taken straight to the room, had a mini-excursion. !
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My wife and I had a very good rest. Rooms are new, clean with quality materials and furniture. I liked the polite staff and the chef, who cooks deliciously. Breakfast is not a buffet, but you order in the evening a dish that is on the menu and at a certain time. Convenient and cooked really delicious. The wife felt like a fisherman for the first time, catching 2 big trout.
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My wife and I had a very good rest. Rooms are new, clean with quality materials and furniture. I liked the polite staff and the chef, who cooks deliciously. Breakfast is not a buffet, but you order in the evening a dish that is on the menu and at a certain time. Convenient and cooked really delicious. The wife felt like a fisherman for the first time, catching 2 big trout. Then they prepared them for us. With entertainment pool every day, tubs, sauna, skiing. The hotel has a ski slope nearby. Ride as much as you can.
I recommend. Great vacation for smart money.
I recommend. Great vacation for smart money.
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Rested together with her husband for the May holidays. I liked everything very much!! ! The hotel area is small, but very beautiful and tidy. A variety of delicious breakfasts (I really liked pancakes and cheesecakes). Very nice and friendly staff, cozy room, warm pool. Very pleased with the presence of hot and cold vats! Wi-Fi with excellent speed throughout.
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Rested together with her husband for the May holidays. I liked everything very much!! ! The hotel area is small, but very beautiful and tidy. A variety of delicious breakfasts (I really liked pancakes and cheesecakes). Very nice and friendly staff, cozy room, warm pool. Very pleased with the presence of hot and cold vats! Wi-Fi with excellent speed throughout. And of course a wonderful view from the window)))
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