The hotel and tour operator TPG did not live up to expectations

Written: 23 february 2019
Travel time: 14 — 20 february 2019
Your rating of this hotel:
4.0
from 10
Hotel ratings by criteria:
Rooms: 3.0
Service: 8.0
Cleanliness: 3.0
Food: 2.0
Amenities: 5.0
Bought a tour for 7 days in Dubai. Of these, 2 days (first and last) were the complete opposite of rest.

We explain. On the 1st day our vacation has already begun, and we are still waiting for the plane about 19-40 from Kiev, which arrives in Dubai, which arrives at 3 am the next day (+2 years). - 1 day. The last day of eviction is at 12:00, transfer at 00-45. Although the plane the next night. About 4-00. So, according to the logic of the tour operator, you need to donate another night in the hotel, although the rest for 7 days. Therefore, keep in mind that your vacation instead of 7 days will turn into 5 good days and 2 trash days.

This is the biggest drawback that a tour operator could make as a gift. Because we were told that everyone can do good. It is unknown why we paid for 7 days.

Disadvantages


1. The tour operator does not warn about the tax for tourists who have to pay for each day of their room. Depending on the number of stars in the hotel - it's 10-25 dirhams per day. In addition, it seemed that such a tour should include this.
In any case, no one is warned.

2. No support for TPG tour operator. The meeting with the guide did not take place. The transfer was not reported. Everyone on the spot was forced to find out on their own from staff who did not speak English at a normal level. This is worse than the Chinese speak English. Who is in the topic - he will understand.

3. The staff is not familiar with the whole package of services that are already included. You will not be told about the food, the transfer to the beach, the towels are free, or the bathrobes, which are also provided free of charge. If you do not say it yourself - you will be offered to pay for it.

4. The hotel, which positions itself as a solid middle peasant, does not give free water every day near the room. Only the first day. Let's explain - in the UAE, all institutions (from restaurants to hotels) must provide free water, which is called Local Water, ie mineral or purified water of local production. She was not there.

5. Breakfasts are monotonous.
The same thing every day - the kitchen is not delicious at all. But you can drink a cup of tea.

6. The room on the same day was dirty. There are red spots on the carpet. Consequences of menstruation or nosebleeds. We did not investigate in detail. The bathroom was traditionally moldy for a 0-star hotel. The photos did not live up to expectations.

7. The windows in the room did not open well. Or rather, they did not open completely. Dirty windows were closed. Probably so that we don't risk opening them at night, because it's noisy there.

8. Noise isolation of the room - 0 out of 10. We heard the arrival and departure of the elevator, people's voices as if they were passing by the bed.

9. Price. Given that we were 5 nights - it's not 7 days (1 night - arrived early in the morning, 2 hours before breakfast). Check all the details with the tour operator.


10. The transfer organized by the hotel will take you to the beach without sunbeds and umbrellas. Wait for the sand and the sea. The British, who were careless enough to come to the beach with us, were shocked. Immediately climbed out of there.
We recommend Dubai Marina Beach. JRB.

Benefits

1. Friendly staff. Especially if you leave a tip of 10-20 dirhams. In 1-2 days. Then they will open the door and call the elevator in a row.

2. Relative proximity to the subway. The Emirates Mall is within a 10-minute walk of the metro.

3. The supermarket is very close.

4. The guide, after many messages in all messengers, still answered. Although belatedly. And when we clarified which airport awaits us, we were told that we should all know for a long time. Thank you very much.

In general, plus only one - Dubai. This is worth noting. At least once in my life. But not with this tour operator.

This is written by people who have visited more than 20 countries. So I'm sorry, but you spoiled the impression of Dubai.

And naturally - the first negative response in life.
Translated automatically from Ukrainian. View original
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