моё впечатление my impression

We were in this hotel from 12/22/2011 to 01/03/2012. We specially took a tour with the expectation of celebrating the New Year not at home, as usual, but in a different setting with new people. At first, everything seemed to be not bad: both the room and the food (they only took breakfast, this is quite enough). Then we went to the beach - it turned out that the beach is microscopic, the sunbeds are close to each other, there is not enough space for everyone, you need to take sunbeds from the early morning (preferably at 8-8.30), otherwise there is every chance to fly over. When we bought the ticket, we were warned that the price included a mandatory New Year's Eve gala dinner worth $770 for two. Well, of course, they took an evening dress and a suit. It's time for that dinner. It turned out that all the Russian speakers (from Russia, Ukraine, Belarus, Kazakhstan, etc. ) were herded into a separate room on the second floor with a crazy female DJ in her 60s who tortured us all evening with some kind of crap - rap, old records of Michael Jackson, Leli Gaga, etc. , all foreigners were in the hall on the first floor, there was live music and an entertainer who held competitions and entertained people in every possible way. About the kitchen separately - the seafood that was served: tiger prawns, lobsters were frozen and shamelessly overcooked, the meat was in the assortment that is served for a regular dinner, everything was very, very modest with greens and salads, with desserts - trouble !! ! About alcohol - the paid list included vodka, rum, whiskey, tequila, wine; cognac and traditional champagne were offered to be bought at their own expense. In general, taking into account all of the above, the people's mood was hopelessly spoiled, because once again we were designated as "second-class" people, and for a lot of money we would like an appropriate holiday. Many simply went to their rooms without waiting for the fireworks. And a separate surprise awaited us when we checked out the room on the day of departure: upon check-in, we made a deposit of 3.700 dirhams (fortunately, experienced tourists taught that it is better to deposit in dirhams, and not in dollars, because when checking out, instead of dollars, they would have given out an amount in dirhams according to the rate of the hotel, which is much lower than in exchange offices), of which, for some unknown reason, they tried to withhold 900 dirhams (almost 300 dollars). When disassembling, it turned out that it was supposedly for alcohol at a gala dinner. When I said that everything was paid for in Moscow, they pretended that they didn’t understand, since I didn’t have time to throw out the voucher, which I stuck in their nose. But my torment didn’t end there either: I got my money back, but they didn’t give it to me for half an hour, citing the fact that they didn’t have cash. My rage knew no bounds, the transfer bus had already arrived with a bunch of people who were waiting for us, I was being brainwashed with some incomprehensible bullshit about the lack of money. To be honest, it's not clear - in all normal countries and hotels, if they take a deposit, then they put it in an envelope that they seal, if there are no expenses, they return your money from your own envelope. In short, in the end, I had to threaten the police, after which the money was collected by the receptionists almost in their pockets, they didn’t get the required amount, after which they still fished out the money from somewhere in their underpants, which they gave me with shaking hands. And it's like a five-star hotel! In general, the impression of the country as a whole was absolutely spoiled. If they ask me if I will come to the UAE again, my answer is unequivocal - NO!! !