The first negative review about the hotel

Written: 13 january 2013
Travel time: 3 — 12 january 2013
Who does the author recommend the hotel to?: For families with children
Your rating of this hotel:
5.0
from 10
Hotel ratings by criteria:
Rooms: 8.0
Service: 6.0
Cleanliness: 8.0
Food: 5.0
Amenities: 4.0
It's always nice to be the first, even if in a negative review, if you're joking, but if on business, then let's go. Let's start with the fact that one day we were stolen by a tour operator along with a hotel. The plane arrived at 3-30, by the time we passed the passport and got to the hotel, it was already 5 in the morning. Checked out at 1 am on January 12th. At the reception, they asked a question about breakfast, which, accordingly, did not work out for us, and immediately the girls at the reception began to have a poor understanding of what we were talking about. In general, no compensation is provided said. Of all those working, only two people in the hotel speak Russian, these are Gulmira and Mustafa. In previous reviews, they wrote about how cool Mustafa is, how great it is to book excursions, etc. . I will disappoint. Man Mustafa looks like his own, tries to gain confidence, tells colorfully, but...
Excursion No. 1. Jeep safari. The tour itself is good, Toyota Land Cruiser 200, through the desert at speed, but I do not recommend it for the elderly and with children. Although Mustafa is silent about this. Extreme is good. After dinner with the Bedouins and dancing. The dancer was so "wooden" that everyone immediately said that on any TV show girls dance a thousand times better. Dinner is worse and you can't imagine))). But the jeep ride overshadows everything.
Excursion No. 2. A trip to the Indian Ocean. And this is where the deception begins. No one will show you the ocean. 3 hours drive and they bring you to the hotel, well I would give it 2 stars maximum, they feed you suck food and go to the beach for 3.5 hours, then 3 hours back. And in the end, a 6-hour drive to see the Gulf of Oman))) And where is the promised ocean)) somewhere further. Besides that, it was more interesting. We agree with Mustafa. He says the tour is 300 dirkhans, i. e. 81 USD. There are four of us and accordingly we have to pay 324 dollars. In the morning we are waiting for a bus with us 4 more people from the hotel for the same excursion, they only ordered from the tour operator Irina. We got on the bus and then the circus begins, the guide Sergey says, number 424 is 280 dollars from you, some from Mustafa 450 dollars. And he himself is surprised, he says this tour costs $ 70 per person. We begin to find out why it’s not even 280 from us, and not as agreed with Mustafa 326. We won’t beg Sergey, I won’t pay extra for you and deal with him yourself. During this time, we have collected a full bus, which, by the way, is suitable for transporting only Pakistanis and Filipinos, but not for a 6-hour drive, Sergey says, either we pay, or we take a taxi and return to the hotel. Or this phrase: pay 450 and deal with Mustafa later. In a leaflet from the company, he actually says 450 dirkhans from us. No one tolerated such rudeness and we stopped the bus ourselves. Many thanks to all the tourists who also supported us. Mustafa did not pick up the phone, a conversation with Sergey's management gave its own and we paid 280. Upon returning to the hotel, Comrade Mustafa was immediately caught, who colorfully told tourists about the delights of excursions. They tried to get something from him for negative emotions and a spoiled impression, but then he immediately became dumber than a donkey and could not understand anything in Russian. And then he says, so you paid or not)))) I will say this, this vile type Mustafa and never order excursions from him. Book directly with the tour operator. He is deceiving and most importantly: HE NEVER WAS ON ANY EXCURSION WHICH RECOMMENDS!! ! Paradox!! ! What can he recommend?

Shopping in Deira. I don’t want to offend anyone, but in the markets of the city the products are of the same quality as there, respectively, and the prices there are lower than in the Dubai Mall or the Emirate Mall. In general, those who go to Dubai for shopping, I will disappoint you, in Milan the prices are an order of magnitude lower, even with the current festival of discounts in Dubai.
Then we go about the hotel, we immediately settled in room 112, which is essentially the 3rd floor. The room is clean, beautiful, water, tea and coffee are free every day in the room, but terribly smoky and a view of the wall of the neighboring building. At 10 am moved on demand and asked for the last 4th floor. Thank you Gulmira respected and gave numbers 430 and 434. The view from the window is gorgeous on Burj Khali and skyscrapers. So the council settles only on the 4th floor. new furniture and furnishings have not been killed yet, which pleases. The location would not be called excellent, the area itself is called by the locals Pakistan, because the entire working public lives there. Beach next to the port or ship repair, did not figure it out. There is a permanent transfer hotel-beaches-malls. The pool, as always, is packed with Russian tourists, who don’t care about their sunbeds))) The hotel does not have its own territory, this can be said to be a city hotel and far from the sea. Somewhere 1.5 km. WI FI hour a day is free, the rest is expensive. And the hour expires as you entered the password exactly one hour later, and whether or not you work in it makes no difference. Room cleaning is good. Breakfast is boring, staff is lazy. Every morning there were queues at the entrance, and most importantly, I realized what the waiters were creating. there are 10 people in line, that is, 5 couples, and there are 8 free tables. They just haven’t been removed and are removed “from under the stick”))) From the hotel to the Dubai mall and fountains about 20 dirhams, to the palm tree 70, to the Emirate mall 54, to Deira 14. Everywhere in the taxi counters, so no one will deceive. Fur coats! Fur coats really are. but the locals say a lot of cheating in quality. We bought 2 fur coats in the MOSINO store, I won’t write so many reviews about him on the Internet, the owner Nicholas himself is Greek, such a sincere person that we couldn’t leave him without a fur coat. Well, it looks like he wrote a lot. And so the conclusion. Dubai is beautiful, but in Ramada Jumeirah, I don't have a foot more. Weak level for an emirates hotel. Look for others.
And yet, before I forget, the hotel has an Asian restaurant. They bring the menu to the iPad, they ordered it, they come with a leaf, they say it’s not teena, they ordered the same thing with the second pair from the pictures, they bring different things for everyone, there is no red caviar on the rolls, just rice and crab stick, tasteless and ugly. Appeals to the staff did not lead to anything except that they said sorry 10 times. Well, it's a total mess.
Translated automatically from Russian. View original