Good hotel, but 5 * does not match!

Written: 14 december 2017
Travel time: 9 — 13 december 2017
Who does the author recommend the hotel to?: For a relaxing holiday; For recreation with friends, for young people
Your rating of this hotel:
5.0
from 10
Hotel ratings by criteria:
Rooms: 5.0
Service: 7.0
Cleanliness: 5.0
Food: 5.0
Amenities: 4.0
Arrived in the UAE for the first time for 4 days.
Everything in detail)
1. The hotel is quite far from the airport, the road took 1.5 hours
2. When checking into the hotel, there were no problems, everything was quite fast.
3. Standard room is quite spacious, about 25 sq. m. , spacious bathroom, small balcony.
Of the shortcomings, insufficient lighting, in some places, in principle, there are no lamps, insufficient towels. Very weak water pressure and if the hotel is watered during the day. There is no water at all.
Remarks on the number were eliminated by a call.
An extra bed (children's bed) is provided for those with children for an additional fee, although tourists are told when buying a Voucher that the house is included.
4. We only had breakfast (buffet), there was not much variety, but we did not go hungry. There are no desserts, a poor selection of fruits (apple, orange, green bananas and plums, watermelon)
5. Wifi is free at the hotel, but it doesn’t catch on the beach anymore.

6. The territory of the beach is small, but there are enough sunbeds and mattresses for everyone.
7. The pool is small 15 meters with cold chlorinated water, not heated! Located right behind the hotel, the sun does not get there.
8. The spa complex is only open until 9 pm.
Neither the beach nor the pool after 22:00 you will not get everything is closed.
The room was never vacuumed for 4 days, the linen was changed every day, not all towels, only those that you throw on the floor! Dirty dishes in the room were not changed at all.
The rest itself brought positive emotions, the hotel, of course, does not correspond to 5 *, rather it is 3 * +, no more. at that time everything corresponded to 5 * and was in abundance, and after departure, the service fell and the buffet was very poor!
Translated automatically from Russian. View original