Poor customer service, delayed documents

1. Was a regular customer until the manager changed

2. The selection of the tour began with high prices, there is no individual approach. They say you are looking for then call us we will offer you a good price.

2. Attitude towards the client is humiliating

3. Issuance of documents with a long delay

4. After buying the tour, they refuse to advise (there was a flight delay of 12 hours), they found out at the airport itself, they flew with a child. When contacting the agency, no answer (ignore).

5. Once again, when I decided to go on vacation, calling the agency as a regular client and asking me to pick up a tour. With a long delay, they sent me offers with the highest price in Kyiv. I found an agency with excellent prices and offers (saving a decent amount) for which from the tour, namely from the director Tatyana, humiliating letters began to come to me in the mail. BE CAREFUL. For the director of this company, only she is right - and not the client

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