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Travel agency review Аккорд-тур Туроператор (Lviv)

Accord Tour removes review from its website

Author:
Date of purchase: 10 february 2018
Written: 19 may 2018
3.0
Travel agency: Аккорд-тур Туроператор (Lviv)
Service type: экскурсионный тур

So, on May 2, we went on the tour "French Curtsy Paris, Normandie, Brittany, Loire Valley, Alsace".

Last night I posted my review on their website, and today I receive a letter: "Your review has been blocked.

Because it does not comply with the rules for posting reviews.

Well, I'll post it here:

Practical information about the hour of change at the places along the route: Lviv - Krakiv - Dresden - Reims - Paris - Rouen - Normandie - Mont-Saint-Michel - Saint-Malo - Dinant - Loire castles - Strasbourg - Alsace wine road - Salzburg - Budapest

2.05 Krakiv: we didn’t call, it didn’t take an hour, although we passed the cordon in 4 years, we arrived at the hotel about 12 at night.

3.05 Dresden: 10:30-11:00 sightseeing tour, 11:00-13:00 art gallery, 13:00-17:00 trip to Bastei park, 17:00 pick up tourists from Dresden

4.05 Reims: 14:30-17:30 excursion and free hour

4.05 Paris: 20:30-22:00 bus tour

5.05 Paris: big day, Louvre, 17:00-19:00 tour of the Latin Quarter

6.05 Rouen: 11:30-13:00 excursion and free hour

05 Normandy: Honfleur 14:40-16:40, Trouville 17:30-19:00, Deauville 19:00-21:00 excursions and free time

7.05 Mont-Saint-Michel: 11:30-13:30 excursion and free hour

7.05 Saint-Malo: 15:20-16:20 free time (excursions like this did not happen)

7.05 Dinan: 17:30-18:30 free time

8.05 Loire castles: Chenonceau 9:10-11:00, Amboise 12:00-15:00, Chambord 16:00-18:00 excursions and free time

09.05 Strasbourg: 12:35-13:45 excursion, trip Vinn road to Elsas: Riboville 15:40-16:20, Colmar 17:00-18:30 excursions, 19:30 call for tourists from Strasbourg

10.05 Salzburg: 13:30-15:30 excursion and free hour, trip to Salzkammerut 15:30-19:30, 19:30 pick up tourists from Salzburg

11.05 Budapest: 10:00-13:30 excursion and free hour

Otzhe, shanovn_ tourists, rob visnovki themselves.




Comments (4) leave a comment
аватар irenebelle
irenebelle

I read your review when it first appeared, then I started looking today, rummaged through the entire site, no. I thought I had a dream, thanks for duplicating it here and for recording the entire timing. Apparently, this is why they removed it so that sales would not fall.

Mon, 21 May 2018, 12:41
аватар irenebelle
irenebelle

I read your review when it first appeared, then I started looking today, rummaged through the entire site, no. I thought I had a dream, thanks for duplicating it here and for recording the entire timing. Apparently, this is why they removed it so that sales would not fall.

Mon, 21 May 2018, 15:41
аватар riabininatv
riabininatv

Absolutely right. Comments containing unflattering remarks about the employees of the Accord Tour simply "does not accept the site." Today I tried to send an unflattering review to the accompanying Yuri Demyanchuk (the country should know its heroes), who was the leader of the "Hot Turkish Night" tour in the period 05/26/18-06/3/18. BUT the review didn't go through. But the photos sent directly after without text were excellently and seamlessly accepted by the site. Amazing? Moreover, I received a notification that one review for this tour has already been received and registered, and the photo is a review in addition to the previous one. How cunning. Where did he get lost, my first review? What spaces? Or are the admins messing around? I am for frank, honest and preferably even feedback. But Accord-tour has no time to communicate directly with clients, it delegates this to agencies. And what do they have to do with the staff of the tour operator? That's right - NO!
Claims against travel agents come down to issues of providing information and cost. They do not deal with routes, hotel rentals, electives, cancellations and replacements of tours (the latter - only with the knowledge of the Accord Tour), the technical condition of buses, and most importantly, the professional suitability of their group leaders. Every year these things get lower and lower. And now the balance of price and quality of the services provided has already been lost. I'm thinking more and more about solo travel. Although it is a pity to have earned any bonuses of a regular client. But the rudeness and unprofessionalism of the "helmsmen" is simply not strong enough to endure.

Fri, 08 Jun 2018, 08:42
аватар riabininatv
riabininatv

Absolutely right. Comments containing unflattering remarks about the employees of the Accord Tour simply "does not accept the site." Today I tried to send an unflattering review to the accompanying Yuri Demyanchuk (the country should know its heroes), who was the leader of the "Hot Turkish Night" tour on 26.05.18-3. 06.18. BUT the recall did not go through. But the photos sent directly after without text were excellently and seamlessly accepted by the site. Amazing? Moreover, a notification came that one review for this tour had already been received and registered, and the photo is a review in addition to the previous one. How cunning. Where did he get lost, my first review? What spaces? Or are the admins messing around? I am for frank, honest and preferably even feedback. But Accord-tour has no time to communicate with clients directly, it delegates this to agencies. And what do they have to do with the staff of the tour operator? That's right - NO! Claims against travel agents come down to issues of providing information and cost. They do not deal with routes, hotel rentals, electives, cancellations and replacements of tours (the latter - only with the knowledge of the Accord Tour), the technical condition of buses, and most importantly, the professional suitability of their group leaders. Every year these things get lower and lower. And now the balance of price and quality of the services provided has already been lost. I'm thinking more and more about solo travel. Although it is a pity to have earned any bonuses of a regular client. But the rudeness and unprofessionalism of the "helmsmen" is simply not strong enough to endure.

Fri, 08 Jun 2018, 11:42
аватар