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Date of purchase: 16 october 2017 Written: 16 april 2018 |
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Travel agency: Аккорд-тур Туроператор (Lviv) Service type: экскурсионный тур |
In November, an excursion tour was purchased, the tour was paid for the full cost within 2 days, train tickets to Odessa were purchased on the specified date. 10 days before, a message arrives that the tour will not take place, and offers to replace tours with an additional charge or tours 3-4 days less than the paid tour. They chose a replacement well, returned the train tickets, bought new tickets to Lviv. Three days later, it is reported that this tour will not take place. As a result, we were forced not to bother moving the tour to the spring. But it didn’t take place either, they again offer a replacement with an additional payment of 100 euros or tours at the price of my reservation (although at the time of my booking half a year ago, the tour that was offered for a replacement cost half as much). Tours are not suitable for other dates as the vacation ends. They were forced to refuse and asked for a refund. AND HERE THE MOST INTERESTING BEGINS. AT THE TIME OF MONEY REFUND YOU WILL NOT BE REFUNDED 30% OF THE COST OF THE TOUR AS YOU SEE WHETHER THE TOURIST REFUSED THE TOUR, AND NOT THE TOUR WAS NOT PLACED BY THE FAULT OF THE ACCORD TOUR. ACCORD TOUR DOES NOT COMMUNICATE WITH YOU, THE AGENCY DOES COMMUNICATE, AND THEY CAN'T SAY ANYTHING, SO CALCULATED ACCORD TOUR. NOT ONLY THAT THEY HAVE BEEN USING OUR MONEY FOR MORE THAN HALF A YEAR, AND I STILL TURN OUT TO BE OBTAINED TO THEM.
BE ALIVE AND THINK 100 TIMES BEFORE BOOKING TOURS WITH ACCORD TOUR.
Carefully read the contracts, check with your agent all the nuances and defend your rights. You must have an agreement where all these conditions are spelled out. If they are not there, change the agency, go to court. I have been working with Accord for a very long time, and I have not yet met the best tour operator. There are always nuances and shortcomings, work is always being done to improve it, everything cannot be perfect. Understand, too, that the bus cannot go to minus. There is a certain budget for the tour, which should provide travel, accommodation, and work for each person who has invested his time in organizing and paying taxes and other business accounts. All these points should be told to you by your agent. And it is he who should select for you a tour that will be more likely to go. Experience and close communication with the tour operator will help the agent in this.
Внимательно читайте договора, уточняйте у своего агента все ньюансы и отстаивайте свои права. У Вас должен быть договор, где все эти условия прописаны. Если их нет - меняйте агентство, обращайтесь в суд. Я работаю с Аккордом уже очень давно, и лучшего туроператора я еще не встречала. Всегда есть свои ньюансы и недочеты, над этим всегда ведутся работы по улучшению, не может быть все идеально. Поймите тоже, что не может автобус поехать в минус. Есть определенный бюджет на тур, который должен обеспечить и проезд, и проживание, и работу каждого человека, вложившего свое время в организацию и оплату налогов и прочих предпринимательских счетов. Все эти моменты Вам должен рассказывать Ваш агент. И именно он должен подбирать Вам тур, который будет ехать с большей вероятностью. Агенту в этом поможет опыт и тесное общение с туроператором.
There are tour operators that work directly with tourists. Communication without intermediaries. As a client, it is convenient and profitable for me not to overpay for who knows. Each travel agent praises his own swamp :) but now most people prefer either normal tour operators (not Lviv ones), or they travel by themselves. Well, you praise your Accord further ....
Есть туроператоры, работающие напрямую с туристами. Общение без посредников. Мне, как клиенту, удобно и выгодно не переплачивать неведомо кому. Каждый турагент хвалит свое болото :) но сейчас большинство людей предпочитают или нормальных туроператоров (не львовских), или ездят сами. Ну а Вы хвалите дальше свой Аккорд....
No tour operator has a license to sell. And I am not praising my swamp, but a partner who has been proven over the years, I work in an agency. There are no overpayments anywhere, as there is a fixed price for the tour. And it contains a reward for the sale of labor. Everything is simple
Ни у одного туроператора нет лицензии на продажу. И я хвалю не свое болото, а проверенного годами партнера, я работаю в агентстве. Переплат нет нигде, так как есть фиксированная цена на тур. А в ней заложено вознаграждение за продажутруд. Все просто
What randomness are you talking about???? tour cancellations all the time. This scam has reached its peak! The chord does not return money. They cheat on everything.
О какой случайности вы говорите???? отмены туров сплошь и рядом. Это мошенничество достигло уже апогея! Денег аккорд не возвращает. Жульничают на всем.
What randomness are you talking about???? tour cancellations all the time. This scam has reached its peak! The chord does not return money. They cheat on everything.
О какой случайности вы говорите???? отмены туров сплошь и рядом. Это мошенничество достигло уже апогея! Денег аккорд не возвращает. Жульничают на всем.