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Author:
Date of purchase: 23 august 2019 Written: 27 october 2019 |
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Travel agency: Аккорд-тур Туроператор (Lviv) Service type: экскурсионный тур |
Tour "Rome attracts us" bought almost 2 months. My agent, according to the tour operator, told me that on October 6 the trip was in doubt, very few tour packages were sold. I called the tour operator myself and asked if the tour is in guaranteed tours, can I be sure that it will take place? In an uncertain voice, they answered me that there is no guarantee that the tour can be canceled the day before the start, and that the tour is guaranteed, nothing means! They kept them in suspense almost to the end, and then they answered, why, they say, you are worried, because the tour is guaranteed, it will take place anyway! Well, very strange informing customers!
I liked the tour itself, I saw what I had dreamed of for a long time, but everything was running and running, there was no time even to take a normal picture.
The hotels were good, except for one in Padua - cockroaches, dirt, rust, mold and
web. The drivers are just boors, especially the elderly, I don't know their names. I caught a cold during the trip, cough, fever, got permission from the head of the group, Irina Lyudkevich, to lie down in the back seats. The drivers drove me in a rude manner after 5 minutes and the elderly lay down himself, although I myself understood that they needed rest more, but what if there were no empty seats? In the same rude way, he drove a woman from her seat, who decided to move to another free seat. We were constantly scolded for littering, we were not allowed to enter the bus with tea or coffee. A couple of times the drivers got lost and we arrived at the hotels at 3 am. But breakfast was still at 7 o'clock, and so for 2 days in a row. Irina categorically did not agree to postpone the tour for at least 1 hour, although the whole group was indignant and asked.
A separate story about films. I watched The Devil Wears Prado a couple of times at home, once on a previous Accord trip last year, and again on this trip, and it was the best movie ever. Then for half a day in a row we were shown films from the nineties (or eighties), a children's film about a little girl and her friends, a teenage version about aliens, a base vulgar comedy film where the hero farts in the boss's face, etc. It was impossible to endure, the earplugs did not save, then people were indignant and when they put on the 4th film in a row, they screamed to turn off this crap. I don't understand why torturing tired people with such rubbish?
Choosing this trip, I just dreamed of being in the Széchenyi baths, which were on the program. But Irina Lyudkevich did not even offer them when she collected money. She answered my question, why, they say, do you need to swim for 26 euros for two hours? And for 26 euros 40min ride on a boat is better. Then it turned out that a ticket to the baths costs not 26, but 16 euros. Very disappointing. It is clear that the company does not earn anything on entrance tickets to the baths, so they hand over the boat.
Well, about the good. We were all brought to Krakow for free!!! (we crossed the border very quickly and this is thanks to the drivers!!!). On the last trip with Kristina Petrenko "Gambling vacation in Paris" in September 2018, we were charged 10 euros, although the city was in the tour program. Those who did not want to pay were dropped off at the shopping center. Nevertheless, I recommend the tour, I hope that "Accord" will take into account all the comments
I visited the tour "All Jordan 2019" - "New".
As often happens, in the advertisement, Igor Zakharenko was announced as the accompanying person, who was replaced by Alexander Romanenko ...
The tour was very informative and, in my opinion, interesting, thanks to the local guide and attractions.
BUT ... Many were surprised and outraged by the behavior of the accompanying guide Alexander ROMANENKO.
-He was INDIFFERENT to everyone and everything;
- IRRITATE for any reason and question (even when distributing headphones, saying that he didn’t sleep at night, but charged them ...);
- RUDE and sometimes HAMOVAT;
- did not HEARD the requests and wishes of tourists;
- pretended to be doing a great favor that he went on this tour, explaining that he did not know why he was sent and he had other plans;
- only very "actively" with subtracting those who disagree, at the end of the tour he collected tips for the driver, who for the whole trip did not take a single suitcase and a good guide.
It is a pity that "such" guides spoil the image of the well-known company "Feeria", which was known for its guides, routes, worthy managers and a good website.
Goodbye Fairy! Although, they do not promise ...
Посетила тур "Вся Иордания 2019" - "Новинка".
Как, часто бывает, в рекламе был заявлен сопровождающим Игорь Захаренко, который был заменен на Александра Романенко...
Тур был очень познавательным и , на мой взгляд интересным, благодаря местному гиду и достопримечательностям.
НО... Многие были удивлены и возмущены поведением сопровождающего гида Александра РОМАНЕНКО.
-Он был БЕЗРАЗЛИЧЕН, ко всем и ко всему;
-РАЗДРАЖЕН по любому поводу и вопросу ( даже при раздаче наушников, рассказывая, что ночью не спал , а их заряжал...);
-ГРУБ и порой ХАМОВАТ;
-не СЛЫШАЛ просьб и пожеланий туристов;
-делал вид, что делает большое одолжение, что он поехал в данный тур, объясняя, что он не знает, для чего его послали и у него были другие планы;
- только очень "активно" с вычитыванием несогласных, в конце тура собирал чаевые водителю, который за всю поездку не взялся ни за один чемодан и хорошему гиду.
Очень жаль, что "эдакие" гиды портят имидж известной фирмы "Феерия", которая известна была своими гидами, маршрутами, достойными менеджерами и хорошим сайтом.
Прощай "Феерия"! Хотя, не зарекаются...
Thank you all very much for your comments. I had hope for "Feeria" as the only conscientious one in the declared program of my tours. It's a pity that they are not always conscientious. I will definitely take this into account. Thank you. And good luck on your new journey.
Всем огромное спасибо за комментарии. Я питала надежду на "Феерию", как единственную добросовестную в заявленной программе своих туров. ОООчень жаль, что и они не всегда добросовестны. Обязательно беру это во внимание. Спасибо вам. И Удачи в новых путешествиях.
Thank you all very much for your comments. I had hope for "Feeria" as the only conscientious one in the declared program of my tours. It's a pity that they are not always conscientious. I will definitely take this into account. Thank you. And good luck on your new journey.
Всем огромное спасибо за комментарии. Я питала надежду на "Феерию", как единственную добросовестную в заявленной программе своих туров. ОООчень жаль, что и они не всегда добросовестны. Обязательно беру это во внимание. Спасибо вам. И Удачи в новых путешествиях.
Very interesting reviews. We recently returned from the trip "Mesopotamia + Erdemli", where the local Turkish guide gave all his best and, not least because of this, the trip to Mesopotamia met all expectations .. But the escort from Feeria Alexander Romanenko behaved exactly like in previous reviews: negligence, disorganization, indifference, inappropriate remarks in museums with attempts at humor, which the Turkish guide, fortunately, preferred "not to understand", continuous chatter about Euro 2020, interrupted only by his toilet anecdotes and sighs "when will we arrive at sea".
When we finally arrived at the sea, which he so desired, instead of the declared hotel, we were settled in some kind of "huts", and this situation was not resolved either by Romanenko's escort or by Feeria's company. We are currently awaiting a response to our request for compensation.
At the end of the trip, Alexander honored us with poetry reading and, apparently, decided that we were very much indebted to him. We did not decide so, and were not too lazy to mention in the statement about his work. As we understood, we had a conversation with him, because. after that, he began to write to us on viber, stating at length about the "hypocrisy of people." In addition, he said that he "does not care about the reviews." I warn everyone against traveling with this limited, unfriendly and worthless guide.
Весьма любопытные отзывы. Недавно вернулись из поездки "Месопотамия+Эрдемли", где местный турецкий гид выложился на все 100 и, не в последнюю очередь благодаря этому, путешествие по Месопотамии оправдало все ожидания.. А вот сопровождающий от Феерии Александр Романенко вёл себя ровно как в предыдущих отзывах: халатность, неорганизованность, пофигизм, неуместные замечания в музеях с потугами на юмор, которые турецкий гид, к счастью, предпочел "не понять", непрерывная болтовня о "Евро 2020", прерываемая лишь его же сортирными анекдотами и вздохами "когда же мы приедем на море".
Когда же мы, наконец, приехали на море, которого он так желал, вместо заявленного отеля нас поселили в какие-то "халупки", и данная ситуация не была решена ни сопровождающим Романенко, ни компанией Феерия. На данный момент ждём ответа на заявление о компенсации. В конце поездки Александр почтил нас чтением стихов и, видимо, решил, что мы ему очень обязаны. Мы так не решили, и не поленились упомянуть в заявлении и о его работе. Как мы поняли, с ним провели беседу, т.к. после этого он начал написывать нам в вайбер, пространно излагая о "лицемерии людей". Кроме этого он сообщил, что ему "наплевать на отзывы". Предостерегаю всех от поездок с этим ограниченным, недоброжелательным и никчемным гидом.
Very interesting reviews. We recently returned from the trip "Mesopotamia + Erdemli", where the local Turkish guide gave all his best and, not least because of this, the trip to Mesopotamia met all expectations .. But the escort from Feeria Alexander Romanenko behaved exactly like in previous reviews: negligence, disorganization, indifference, inappropriate remarks in museums with attempts at humor, which the Turkish guide, fortunately, preferred "not to understand", continuous chatter about Euro 2020, interrupted only by his toilet anecdotes and sighs "when will we arrive at sea".
When we finally arrived at the sea, which he so desired, instead of the declared hotel, we were settled in some kind of "huts", and this situation was not resolved either by Romanenko's escort or by Feeria's company. We are currently awaiting a response to our compensation claim. At the end of the trip, Alexander honored us with poetry reading and, apparently, decided that we were very much indebted to him. We did not decide so, and were not too lazy to mention in the statement about his work. As we understood, we had a conversation with him, because. after that, he began to write to us on viber, stating at length about the "hypocrisy of people." In addition, he said that he "does not care about the reviews." I warn everyone against traveling with this limited, unfriendly and worthless guide.
Весьма любопытные отзывы. Недавно вернулись из поездки "Месопотамия+Эрдемли", где местный турецкий гид выложился на все 100 и, не в последнюю очередь благодаря этому, путешествие по Месопотамии оправдало все ожидания.. А вот сопровождающий от Феерии Александр Романенко вёл себя ровно как в предыдущих отзывах: халатность, неорганизованность, пофигизм, неуместные замечания в музеях с потугами на юмор, которые турецкий гид, к счастью, предпочел "не понять", непрерывная болтовня о "Евро 2020", прерываемая лишь его же сортирными анекдотами и вздохами "когда же мы приедем на море".
Когда же мы, наконец, приехали на море, которого он так желал, вместо заявленного отеля нас поселили в какие-то "халупки", и данная ситуация не была решена ни сопровождающим Романенко, ни компанией Феерия. На данный момент ждём ответа на заявление о компенсации. В конце поездки Александр почтил нас чтением стихов и, видимо, решил, что мы ему очень обязаны. Мы так не решили, и не поленились упомянуть в заявлении и о его работе. Как мы поняли, с ним провели беседу, т.к. после этого он начал написывать нам в вайбер, пространно излагая о "лицемерии людей". Кроме этого он сообщил, что ему "наплевать на отзывы". Предостерегаю всех от поездок с этим ограниченным, недоброжелательным и никчемным гидом.