Travel agency review Аккорд-тур Туроператор (Lviv)

Be careful, the money was not returned for the tour

Author:
Date of purchase: 17 march 2020
Written: 18 october 2020
5.0
Travel agency: Аккорд-тур Туроператор (Lviv)
Service type: экскурсионный тур, отель

Hello, we paid for a tour to the Czech Republic at the beginning of the year, 3 days in Prague, together with my daughter, we planned to leave on July 17, we booked a trip through joint up, as a result we didn’t leave, we sent documents for a refund, no money, no apologies for the fact that the trip did not take place still not, before applying for a tour to Accord Tour, think 100 times is it worth it ?! All good impressions from the vacation and successful relations with the tour operator




Comments (16) leave a comment
аватар deppo
deppo

Time goes by and they don't learn anything. We went with them several times, but the jambs of the organization were already just tired. Either they didn’t organize any Christmas dinner on the Christmas tour, then at the hotel in Vinnitsa they gave a single room with a one-and-a-half bed instead of a double room, then they gave such a disgusting minibus to the Buki Canyon that it was the last straw that overflowed the cup of our angelic patience. No more.

Wed, 23 Jan 2019, 22:41
аватар deppo
deppo

Time goes by and they don't learn anything. We went with them several times, but the jambs of the organization were already just tired. Either they didn’t organize any Christmas dinner on the Christmas tour, then at the hotel in Vinnitsa they gave a single room with a single bed instead of a double room, then they gave such a disgusting minibus to the Buki Canyon that it was the last straw that overflowed the cup of our angelic patience. No more.

Thu, 24 Jan 2019, 00:41
аватар mega_yuilia
mega_yuilia

I wanted to go to this one - I personally didn’t succeed with the railway and I went to Lviv with Anga Travel, but my friends went for Christmas. It was clearly written on the site that the tour was "without admin support" and without excursions (only optional) that are in the office or locally if the group is typed. It was just a package offer from the hotel for 3 meals a day. But the tour operator also organized an additional excursion to Mukachevo and a transfer to the hotel. Phones were all given in advance for contact with the hotel and with the driver and guide. My friends arrived satisfied - everything was normal! The guide in Mukachevo met them and organized everything. His phone number was on the flyer. They brought it to the hotel. They ordered a sauna and went to Velyatino (free of charge from the hotel by bus). Maybe you need to go on such tours with your company, and it was better to book excursions at the office.
When we go to a hotel in the mountains, we are aware of where we are going and why))) Deppo's comment - I see you have a grudge against ANGA Travel. I went with them 3 times, and I know that the guys are trying very hard and treat their work with love. Yes, the human factor is always present - but I trust them more than anyone else. I personally know Igor the general director (his phone number is on the site for force majeure) - when he is carrying a tour, it's just a fairy tale and a lot of positive. I wish you good travels and good emotions)))

Sat, 09 Feb 2019, 12:40
аватар mega_yuilia
mega_yuilia

I wanted to go to this one - I personally didn’t succeed with the railway and I went to Lviv with Anga Travel, but my friends went for Christmas. It was clearly written on the site that the tour was "without admin support" and without excursions (only optional) that are in the office or locally if the group is typed. It was just a package offer from the hotel for 3 meals a day. But the tour operator also organized an additional excursion to Mukachevo and a transfer to the hotel. Phones were all given in advance for contact with the hotel and with the driver and guide. My friends arrived satisfied - everything was normal! The guide in Mukachevo met them and organized everything. His phone number was on the flyer. They brought it to the hotel. They ordered a sauna and went to Velyatino (free of charge from the hotel by bus). Maybe you need to go on such tours with your company, but it was better to book excursions at the office. When we go to a hotel in the mountains, we are aware of where we are going and why))) Deppo's comment - I see you have a grudge against ANGA Travel. I went with them 3 times, and I know that the guys are trying very hard, and treat their work with love. Yes, the human factor is always present - but I trust them more than anyone else. I personally know Igor the general director (his phone number is on the site for force majeure) - when he is carrying a tour, it's just a fairy tale and a lot of positive. I wish you good travels and good emotions)))

Sat, 09 Feb 2019, 14:40
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