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Date of purchase: 26 december 2019 Written: 26 december 2019 |
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Travel agency: Аккорд-тур Туроператор (Lviv) Service type: экскурсионный тур |
I bought a tour for the new year in October, 3 days before departure I cancel the tour due to the fact that the bus is not full, I have not yet experienced such a shock. They offered tours that do not correspond to the route of the paid tour at all, some even with an additional charge, after I called them they said that they do not communicate with clients, only with tour operators after 10 minutes of arguing they promised me that the manager would contact me, but he he never contacted me until I called back and said that I would call until they connected me with him. A conversation with the manager did not give me anything, only excuses referring to the contract that they warned us on time and as it turned out the tours that they offered are not the entire list available, they dropped another list of tours from which it was already possible to choose something, but everything cannot be so perfect , in the bus there are only seats in the last row)) and they lied to my tour operator saying that the bus will have 57 seats, and they told me that if no one buys more this tour, the bus will go less and we will have seats at the end. It’s a very long time to describe this situation, how much I spent my nerves on them and how many times I called them up, in the end I just asked for a refund, left with 2-way train tickets and insurance for the tour period.
The tour is very good, but not thought out. Guys, you can’t set the arrival before 17-00, when you can really return at 20-00. after customs and not to the toilet. Well, this is not at all human, but I generally keep quiet about tired drivers. Is it possible !!! After all, these are our lives. Well, add one more day and make a stop somewhere in Hungary. Special thanks to our Sashenka Baranik, a pro with a capital letter, even though she looks like a girl at all. Good girl!!!
Тур очень хороший ,но не додуманный.Ребята нельзя ставить прибытие до 17-00,когда реально можно вернуться в 20-00.Мы вернулись в 16-30,но при этом таможню прошли за 1час50 мин.и не останавливались ни на завтрак,а после таможни и не в туалет.Ну это это совсем не по-человечески,а про уставших водителей я вообще молчу.Разве так можно!!! Ведь это наши жизни.Ну добавьте ещё один день и сделайте остановку где-нибудь в Венгрии.Отдельное спасибо нашей Сашеньке Бараник-профи с большой буквы,хоть на вид и девочка совсем. Умничка!!!