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Travel agency review Аккорд-тур Туроператор (Lviv)

Never again will I go with the Accord tour.

Author:
Date of purchase: 17 august 2019
Written: 24 august 2019
3.0
Travel agency: Аккорд-тур Туроператор (Lviv)
Service type: экскурсионный тур

Disappointed, I have repeatedly traveled with the Accord tour, but with the departure from Odessa, I have long known all the nuances and difficulties, it seemed ready for anything. Unfortunately, the tour to Europe was from Lviv, after this tour it was finally decided to stop traveling with Accord. Naturally, in 5 days with two night crossings, this is a "Gallop across Europe", but we were ready for this. The sightseeing tours themselves in all cities were wonderful, the hotels corresponded to the price, though in Milan the hotel was 30 km from the city, the room was chic, but with a very meager breakfast, croissant, coffee, juice, and sliced ​​​​sausage and cheese.

Arranged the tour program. Of the declared excursions - there was not a single evening excursion, initially the guide warned that it was better to go to the hotel early, and they do not conduct evening excursions, that is, the Secrets of evening Milan - don’t even count, there won’t be, as there will be no Shopping without borders in Serravalle , and they will offer you only Lake Como, well, Bergamo, if there is a group, they also don’t conduct an excursion to the famous pubs in Prague, if anyone wants to go to a bar where the train delivers beer, you will have to go yourself if you have time. I think if the agency does not consider it necessary to conduct these excursions, they should be removed from the tour program, and people should not be misled. Venice itself is beautiful, it’s hard to spoil something here, but again there wasn’t enough time to see everything. But the 5th day of the program - generally down the drain. They wrote so beautifully, in the morning the thermal baths of Count Széchenyi ..., in the end it turned out that the agency was not aware that on August 20, annually in Budapest, the feast of St. Moreover, the guide said that we would decide in the morning before the city itself, and she woke up the group already in Jaeger, confronting the fact that we had to quickly return home, so everyone should go to wine and meat tasting in Jaeger for 18 euros, whoever doesn’t he wants to, they just walk for 2 hours and quickly go to customs, because drivers want to go through control faster. In general, there were no Budapest and thermal baths either, well, of course, we were very upset, because we expected to see everything that was promised according to the program. Constant commands were very annoying - the sanitary zupinka is 15 minutes, when there are 20 women on the bus and 2-3 toilet cubicles at the gas station ... it’s somehow difficult to make it in time, and you can’t drink coffee and tea in the cabin, and you won’t have time at the gas station in 15 minutes. Well, there weren't enough stops. The guide, of course, tried to smile, but somehow everything, as they say, was without a soul ... We liked the Odessa teams of guides and drivers more, but after this trip we decided not to use the services of the chord-tour at all, and travel on our own.




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аватар chernyavskiy3
chernyavskiy3

"To a large extent I agree with your critic" - if you agree with the criticism, upon detailed consideration of which out of 20 points (remarks) 18 are blatant lies - it's up to you ... How objective it is - a very controversial issue.

With regard to corporate parties, I cannot agree: our company had absolutely the SAME attitude towards corporate parties and individual clients. If, again, we analyze in more detail, relying solely on dry facts:

1. The place for accommodating people was chosen in order to accommodate absolutely everyone, and if someone did not have enough 4 tables, there were additional places at the bar counter throughout the area on individual indents (benches), and I am already silent about the whole second floor, where you have a beautiful view of both the sea and the forest. What was the privilege of small groups? There was enough space for everyone.
2. The picnic was held on equal terms for everyone. Sandwiches were sorted out individually, no matter what (if someone accidentally didn’t have enough, Victoria quickly completed the required quantity), pilaf was applied in turn, without detaining anyone. The burgers were assembled on site starting 1 hour before, and by the time the picnic began, 60 servings were already ready, the rest was collected within 40 minutes. What exactly was the corporate privilege? Dont clear.

3. "Our company wanted to show my relative the FOREST" - I do not want to sound rude, but I emphasize once again that the place was chosen to best meet the needs of everyone (on the seashore and near the pine forest), and if you did not go for a walk in the forest - these are your individual troubles, our company is not responsible for the decisions of tourists: to go to the forest, which starts in 1 minute walk or not to go... The remark is rather strange, to be honest.
4. "Agree that your good intention to make everyone happy came down to meeting the needs of corporate clients" - therefore, this conclusion remains a big question: specifically on the basis of what facts did you come to it? .. ABSOLUTELY NOT CLEAR.

5. The ONLY privilege of corporate parties (2 out of 3) is a separate place on the first floor of the bus so that they do not interfere with other clients with their communication with each other.

A small note: this tour was prepared by 4 employees of the company for 52 hours, of which each of us slept 3-4 hours a day. Yes, we didn’t manage to realize everything we wanted due to force majeure, but I propose the following: ABSOLUTELY ANY TOURIST who has been on this tour will receive a 100% refund personally from me, at the office of our company, IF he provides a mushroom picking program on Kinburnskaya spit of another travel company with no less program in terms of volume of services for the same cost as ours!!! We will refund the money even if you find a tour 20% more expensive than ours, under the same conditions.

Mon, 13 Oct 2014, 21:09
аватар chernyavskiy3
chernyavskiy3

Our Dear tourists, at least it is necessary to at least try to respect the dedication of each employee of our company to the fullest possible 200%, and if someone does not know how to evaluate someone else's work, please contact other companies.

With respect to every Tourist, Ilya.

Mon, 13 Oct 2014, 21:09
аватар ulanova3
ulanova3

the main thing in any case is to remain human and respect the work of everyone who
organized this tour, because people tried their best, and force majeure happens, you need to try to treat everything with humor.

Sat, 25 Oct 2014, 18:18
аватар ulanova3
ulanova3

and one more thing, always always put yourself in the place of another person and then many things will become clear to you, then you will become more loyal and easier to relate to people and will not aggressively and categorically speak out against people who tried so hard. everything is simple.

Sat, 25 Oct 2014, 18:24
аватар _386192
_386192

I found this company a very long time ago, and I was one of the first who believed this company and went with them, not once, not twice, not five :)) then I brought a lot of people there, and everyone was satisfied! Well, that year, in May, I went to this SPIT - .... no, this is not the topic of this company, and all the more so since the spit itself is not ready for tourists there, nothing is organized for tourism, you need to pray to God to sail , a pier, so that we don’t fail, some buses are small, oh, just tin ... well, etc. Believe me, the company is very normal and good, the people - Vika, Ilya, Sergey Nikolaevich - love their work very much and give everything to her, it just happens that they let them down, thus the name of the Firm is substituted. Trust them, it's especially good in the Carpathians !!!! this is their theme !!!!!!!!!

Thu, 18 Aug 2016, 22:37
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